Call Center Executive Assistant

ads5m3@r.postjobfree.com *** Marlyn Drive Prattville, AL 36067 334-***-****

OBJECTIVES

To obtain a leadership position in which my managerial, communication, & technical skills contribute to greater enterprise efficiency & productivity while developing individual stakeholder potential & team cohesiveness

PERSONAL ATTRIBUTES

Personable & Friendly

Exceptional Communicator

Innate Organizer/Delegator

Diplomatic Negotiator

Life Learner

Detailed Driven

Skilled Researcher

Servant Leadership

Client Oriented

Results Focused

Conflict Mediator

Critical Thinker

Risk Predictor

Innovative Manager

Effective Scheduler

Professional & Courteous

SKILLS

Corporate Administration, Small business ownership, PR & Press Releases, Customer Interface & Communication, Project Management, Critical Event Triage, On-site Software/Hardware Install, Systems-Level Problem Determination, Ensure Service Level Agreements, Break/Fix, Asset Management, Call Center, Technical Documentation, MS Office, Windows, Word, Google Drive, Outlook, Adobe, Excel, QuickBooks, Power Point, Social Media, Mobile Applications EXPERIENCE

Office Management Allen Cannon Roofing 2021 Apr-2022 Feb Client interface, sales, promotional advertising creation, project management, social media facilitator, training in onsite inspections, Xactimate, written and photo reporting, material orders, and drone piloting Field Supervisor US Census 2020 Mar-Oct

Sworn Federal employee, exam certified, vetted for public trust clearance, NRFU supervising Zones 2&7, new hire training, data accuracy monitoring, daily work assignments & payroll approval for field reps toward intelligence gathering & timely project deadline completion, daily development reports to manager, analytical skills for regulatory law compliance, and proficient utilization of Field Data Capture System Quality EMR Field Reviewer Change Healthcare/Ciox 2018 May-2019 Feb Data auditing & analytics partner for government regulation & accreditation programs, professional interface with Alabama hospitals, clinics & providers, chart/file transferal, HIPAA certification MILISSA LEE RICHARDSON

Cerner Project Assistant Tek Systems 2017 Sept-Jan Regional transition of national electronic health record system, One Chart Go Live deadline coordinating & call center build, PM assist, project representative for multiple hospital sites & departments, ServiceNow management, Teams/Zoom conferencing, installation/trouble shoot desk/laptops, & peripherals, mobile clinical workstation build, problem assess & resolution, asset protection, spreadsheet development, & peer organizing Project Lead Peak Systems 2022 Current-2014 June Regional travel, project team leadership for large corporate banking, telecommunication & investment clients, deployment team training, transport of sensitive financial data, deadlines met underbudget, chain of custody adhered, PC refresh scenario, ticket tracking, detailed documentation, desktop systems/software effectiveness analysis & recommendations, asset management, POS installation/configuration, client management negotiating, team conferencing

Corporate Ambassador Advantage Sales & Marketing 2015 Oct-2010 Mar Multiple client relationship coordination, brand representative, management of retail chains & managers, statewide territory, self-scheduling, customer & product service, project conference calls, weekly detailed call reports & deadlines, client centered negotiation, audits, planograms, recalls, deliveries, consistent supervisor/regional office updating, project training certification Business Consultant Trig Development 2014 Jan-Dec Corporate reorganization analyst, project scheduling, executive team conferences, contract research, data recovery, asset management, computer data forensics project facilitation, investor communication Executive Assistant GTG Explorations 2013 Mar-Dec Aided CEO with scheduling, vendor management, travel planning, contract research, board member/investor communication, files/digital media/GIS map system development & reorganization, letter dictation, email management, meeting minutes, legal documentation, project research & development MILISSA LEE RICHARDSON

EDUCATION

Grand Canyon University

2022 Masters of Science

Business Leadership – Emergency Management

Google

2022 Professional Certification

Project Management

Light University

2003 Counseling Certification

Human Development

San Diego Christian College

1994 Bachelors of Science

Education

Lincoln Medical School

1985 CNA

Nursing

AFFILIATIONS

Project Management Institute, South AL

Ken Blanchard Leadership Summit

River Region CR Leader (PREA cert)

Church of the Highlands, Group Leader

Extraordinary Women Conference Leader

Who’s Who (College)

Decorated Veteran Spouse

https://www.linkedin.com/in/milissa-lee-mattingly-richardson-36b39bb0

"Who you are goes to the very core of how you live, how you serve, and how you lead." Tommy Spaulding

MILISSA LEE RICHARDSON

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