JENNIFER HAYES

**** **** **** ** ************ OH, 43068 · 614-***-****

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An accomplished professional with diverse experience in Customer Service Operations, Call Center Management, and Sales. A proven contributor with demonstrated ability to think strategically, add shareholder value, and deliver robust performance in a dynamic, fast-paced environment

EXPERIENCE

MAY 2019 – CURRENT

NAIL TECHNITION, Irelands II spa and Salon

Performed meticulous and detailed nail care services such as manicures, and pedicures to meet clients needs and expectations

Forged new relationships with clients by creating a comfortable and relaxing atmosphere

Using customer service skills to relate with and communicate with all levels of personalities that come into the salon

OCTOBER 2018 – MAY 2019

NAIL TECHNITION, Moxie

Performing manicures and pedicures services as well as shop upkeep to assist with cleanliness per Ohio Board of Health guideline

Overseeing shop duties while management was out of the office

Using any down time while developing a clientele to better my skills and learn new ones

SEPTEMBER 2017 – SEPTEMBER 2018

BDC REPRESENTITIVE, Lindsey Honda

Conducted daily inbound & outbound communications to potential buyers via phone, email, and text

Set appointments with potential buyers and sales team

Having the knowledge and awareness of the different vehicles that we had available and keep track of what customers are looking for.

Learn how to use customer service type questions to know how to better assistance

OCTOBER 2016 – SEPTEMBER 2017

RECEPTIONIST/SALES, State Farm Insurance

Built strong relationships with existing and potential clients by answering questions about policies and making changes as needed

Reviewed current statements to educate clients on current policies and pricing

Make over and beyond calls for birthdays and check ins

Take payments on Policies

SEPTEMBER 2015 – OCTOBER 2016

NAIL TECHNITION, Kenneth’s Day spa

Performing manicures and pedicures while educating customers on products and services

Selling products and services to address customer needs

Gain loyalty and trust from clients by using customer service skills to build a clientele

NOVEMBER 2013 – SEPTEMBER 2015

MEMBER CARE REPRESENTATIVE II, Nationwide Insurance

Reviewed statements with inbound customers to explain coverages, policy changes, and/or assist with general questions

Assisted field agents with policy changes as needed

Give quotes to customers who are buying a new car/house or adding extra coverage

Gaining trust from customers (internal and external)

OCTOBER 2009 – NOVEMBER 2013

CLAIMS ADJUSTOR, Safe Auto Insurance

Obtained facts from all parties involved to determine liability to issue payments to the insured/claimant for accident damages

Handling finances related to the claim to reduce company costs

Being able to talk to named insureds and claimants with empathy to gain trust and truth about what happen in the accident to be able to form and liability decision.

Actively listen to the statements and take notes to determine liability

NOVEMBER 2007-SEPTEMBER 2009

MIDRANGE COLLECTOR, ALLIANCE DATE

Take inbound and outbound calls to customers that were past due on their accounts and activly listen to work on helping them with a solution or assistance

When communicating with the customer, knowing when to use the right level of empathy and patience to gain their trust and respect in order to work with the

meeting monthly goals according to the department

MAY 2006 – OCTOBER 2007

SALES SUPERVISOR, Eddie Bauer Call Center

Monitor sales activities to ensure customer satisfaction of services and goods

Establish and implement policies, goals, and procedures for the department

Responsible for conducting weekly meeting with a team of sales partners to review new product and sales strategies

APRIL 1997 – MARCH 2006

FINANCIAL SERVICES SR REPRESENTATIVE, Verizon Wireless

Monitoring calls for proficient customer service

Analyzing credit data and financial statements to calculate degree of potential risk in activating new customers

Assisting management with special projects as needed

EDUCATION

STATE MANICURING LICENSE, Columbus Salon Schools

HIGH SCHOOL DIPLOMA, Whitehall Yearling

SKILLS

Strong organizational and interpersonal skills

Self-motivated with a willingness to learn and grow

Able to handle adversity through critical thinking

Proficient in all Microsoft Windows applications (Excel, Word, Outlook, and PowerPoint)

High degree of communication skills including able to type 90WPM

Eager to take on new challenges and see them through to completion

REFERANCES

Available upon request

Contact this candidate