Customer Service Store Manager
Resume:
Matthew Smith
*** ****** ***** **********, ** ***11
Phone: 704-***-****
E-mail: ads205@r.postjobfree.com
Overview
An adaptable problem solver capable of providing Team First management skills, employee development, including a background in sales and customer service. Managing three hundred Lowes Merchandising Associates across fifteen locations. Supporting a program which helped contribute to annual district sales exceeding $900 million. Integral in hiring, training, and promoting talent. Supported and grew a program new to Lowes increasing district staffing by 500%.
Education
Upper Merion Area High School
High School Diploma (June 15, 2001)
Honors Classes
Honor Roll
Lock Haven University of Pennsylvania (August 2001 - December 2002)
Montgomery County Community College (August 2003 - May 2004)
Experience
Lowes District Quality Coordinator (February 2020 – January 14, 2021)
Lowes Region 2 Merchandising Service Team (1000 Lowe's Blvd. Mooresville, NC 28117)
Manage quality of district conditions, product reset accuracy, and merchandising service through auditing.
Establish District consistency in promotional merchandising space.
Communicate important updates daily to Merchandising Managers.
Engage store Merchandising Teams to promote employee enthusiasm.
Specify store concerns with store leadership, improving overall shopping conditions.
Onboard new associates explaining processes through one on one training.
Lowes Merchandising Service Supervisor (July 2015 - January 2020)
Lowes Region 2 Merchandising Service Team (1000 Lowe's Blvd. Mooresville, NC 28117)
Manage quality of five locations relating to merchandising conditions, product reset accuracy and service.
Hire, train and promote talent.
Communicate important updates as required.
Support store management on upcoming reset projects and promotional programs.
Perform quarterly evaluations.
Lowes Outdoor Powered Equipment Sales Specialist (May 2011 - September 2014)
Lowes Store #1138 (5110 S. College Rd. Wilmington, NC 28412)
Engage customers by utilizing the SMART Model
Responsible for hitting sales quotas including: target monthly sales, protection plan sales and special order sales
Support seasonal transition from Spring to Fall
Work alongside sales manager to bolster sales in Seasonal Department
Achievements
Lowes Sales Specialist of the Month January 2012
Leading Performance MSS Role (2018 and 2019)
Lowes Assistant Store Manager Training Program Completion 2019
Lowes District 821 Product Service Voice Team Captain
Lowes Safety Captain (2014 and 2015)
References
Brian Glover
Lowes Region 2 MST Director
David Mickey
Lowes Regional Field Merchant
Walker Thomas
Lowes Store Manager #566 New Bern, NC
James Eason
Lowes Merchandising Service Manager
Contact this candidate