Customer Service Data Entry

Shannon Hosler (DeAngelis)

**** ******* ***** **

Columbus, Ohio 43223

614-***-****/ adrxhj@r.postjobfree.com

An outstanding proficient communicator who effectively collaborates to achieve the business objectives.

KEY STRENGTHS

Talented call center representative, where consistency meets and outdoes production goals. Confirmed measures to correct all errors promptly. Proficient in computer database programs offering superior customer service and embracing disappointed clients who have problems with the company’s product. Highly knowlegdable in dealing with angry clients, as well as processing large amounts of call data and understanding the customer service data from the companies spreadsheet. Maintains at an advanced level of intelligence in lowering the number of client complaints and expand customer devotion. Outstanding and proficient customer service, sophisciated and highly skilled in researching and evaluating client’s issues and concerns by administering solid problem-solving interaction to convey customer satisfaction. Thorough and precise skills with recognizing clients requests. Inspiring with

empathy as well as cross-selling which results to better serving the client as well as the company. Detail-oriented, multi-tasker that surpasses in a high volume customer service setting. Highly skilled in managing a large amount of inbound and outbound calls in a timely manner.

Randstad

January 6, 2021 to August 11, 2021

Worked remotely for Walgreens Alliance Rx Prime who had a contract with TCS.

Patient Care Coordinator

Scheduled orders; communicated information to the patient regarding their shipments. Verified if supplies were needed, confirmed the patients information.

Notified the pharmacists of any concerns or if there were any changes to the patients condition such as an adverse event.

Verified patients insurance such as their PBM or Major Medical (made updates if needed). Reviewed all documents such as Prescriptions and Prior Authorization.

Submitted refill requesst and referals for the patients medication(s).

Reached out to Doctors office (MDO) if any further information was needed.

Confirmed medication name and strength and prescriber with patient.

Transferred calls to the appropriate departments when needed to do so such as insurance, pharmacist, patient financial services, oncology, fertility, fep etc..

Ranstad

August 2020 to October 2020

Worked remotely for Ohio Department of Job and families through Ranstad who had a contract with Harte Hanks.

Recovered client information by answering a large number of incoming calls, evaluating the clients; checking clients information in the system.

Verified clients and educated the clients by making it clear of how the company processed each claim, replying to any questions and providing information.

Educated the clients by making it clear of how the company processed each claim, replying to any questions and providing information.

Identified and escalated all issues to supervisors. transferred calls to the appropriate department.

Asssisted clients with filing their claim as well assisting the existing clients with their claim. Noted each clients profile of any new information and all that was done while on the call. Kept up with the customer database as well as pursuing the companies policies correctly and accurately.

Stayed up to date on new company data via company zoom meetings as well as the

companies weekly newsletter.

IHOP

OCTOBER 2015-JANUARY 2017

SERVER, HOSTESS.

Greeted the guests and presented them with a menu and showed them to their table. Helped patrons select food and beverages by presenting menu; ; suggesting courses; explaining the chef's specialties; answering food preparation questions.

Stayed up to date on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.

Cooperated and interacted with all of my co-workers.

Served orders by picking up and delivering patrons' choices and kitchen; deliver accompaniments and condiments from service bars.

Responded to additional patron requirements by inquiring of needs; observing dining process.

Maintained table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.

Obtained revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons.

Performed basic cleaning tasks as needed or directed by supervisor.

Promptly addressed customer service issues and refer customers to management when necessary.

Complied to all relevent health department rules and regalations as well as all customer service protocols/guidelines.

Kathy's Helping Hand

July 2011-November 2014

Housekeeper

Kept common areas and facilities maintained and tidy.

Performed a variety of cleaning activities such as sweeping, mopping, dusting and polishing. Notified superiors on any damages, deficits and disturbances.

Dealt with reasonable complaints/requests with professionalism and patience as well as assited guests when necessary.

Checked stocking levels of all consumables and replace when appropriate.

Adhered strictly to rules regarding health and safety and be aware of any company-related practices.

Flagler Hospital

May2009-April 2011

Patient Registration Clerk

Welcomed patients and visitors in a professional manner.

Contacted the nursing staff for emergency medical needs and answered patients and visitors questions when necessary.

Performed clerical duties of registration, secured all signatures necessary for treament. Obtained copies of Identification and insurance cards and entered the information into the hospitals database for medical records.

Precisely completed appropriate admission paperwork, documentation, and data entry. Assisted patients on the phone and providing exceptional customer service.

Maintained strict patient and physician confidentiality.

Maintained updated bed ability and facility services information.

Entered and verify that all patient demographics and billing information correctly entered/verified at time of check in.

Processed encounters daily for and balance to co-payments.

Collected balances due at time of check in.

Directed patients to relevant areas of building as well as assigning patients to their rooms.

Contacted doctors and nurses about upcoming meetings and surgeries.

Palm Coast Data

September 2005-February 2009

Customer Service/ Call center/Call Center Lead/Data Entry/Mail Sorter

Was in charge of running and operating the call center on a daily basis.

Scheduled and coordinated shift patterns for other employees to guarantee that the clients are always being attended to.

Made sure the clients were pleased and satisfied at all times by providing quick replies and answers to their questions at all times.

Provided daily reports to management.

Developed staff training; coaching.

Handled esclations.

Provided guidance and answers to the staff.

Supported agents to perform their job and be successful.

Delivered efficient and professional responses for customer requests via phone, email, online chat etc.

Analyzed, arranged and cleared up customer issues in timely and accurate fashion.

Secured and held on to any and all documentation of customer inquiries and responses for future reference.

Routed or directed clients calls to the right department.

Examined data by utilizing the acccesible resources available.

Managed and took care of customers that were not satisfied in a respectful and polite

professional fashion.

Followed up with clients inquiries in a proficient time frame.

Confirmed and resolved a new process plan to amplify customer support service.

Handled a large amount of customer calls in polite and courtesy manner.

Delivered superior and remarkable customer service as well as recognizing and escalating priority issues.

Acknowledged and addressed clients in a friendly and respectful way.

Processed orders, forms and applications.

Handled procedures and processes for first level problem determination.

Worked with product and sales teams to address and resolve customer issues efficiently. Returned clients calls in a timely manner to guarantee customer satisfaction.

EDUCATION

SEPTEMBER 2018 to SEPTEMBER 2022

BACHELOR’S IN PSYCHOLOGY, SAINT LEO UNIVERSITY

JUNE 1996

FLAGLER PALM COAST HIGH SCHOOL

I currently have 3.8 GPA, I have less then a year remaining in college. I am currently researching on how to comprehend behavior. Through my counseling and psychology experimentation, I have learned to promote safety, understanding and good mental health.

SKILLS

Patience, attentiveness, courteous, customer satisfaction, excellent customer service, organizational expertise, dependable, friendly, interpersonal, outgoing, present a strong self awareness. Effective listening and documenting skills as well as empathy, integrity as well as moral character and a strong willingness to grow and learn. Desire to expand skillset and a drive to succeed. Employee monitoring and training. Microsoft word, excel, spreadsheets, can type 100 wpm, outstanding expertise with collaboration, excellent people skills, highly experience in problem solving, team player who has strong ability to motivate others and correct any issues, outstanding written, verbal and social communication skills, high level of accuracy and attention to detail and goal-oriented, ability to communicate well with clients, guests, coworkers and management, always willing to assist and help others, friendly attitude towards all stakeholders and participants, work well under pressure and great at multi-tasking, adapt very well to change as well as working accurately and quickly in a fast pace work setting, experienced with basic mathematics and payment processing, strong organizational skills, ability to remain professional and calm even in emergency and stressful situations, knowledgeable in medical terminology and standard insurance documents. My goal is to always to go above and beyond to provide the best help and customer services to any client, customer, patient etc.. Presenting values for the company, showing cosideration, presenting enthusiasm, always honest, and purity in each interaction and forming company unity.

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