Shawna Katz

Little Rock, AR

adrwqh@r.postjobfree.com

+1-870-***-****

Work Experience

Personal Shopper

Instacart - Little Rock, AR

December 2018 to Present

• Provide an elevate customer experience to generate a loyal clientele

• Dispense orders to customers in timely & organized manner

• Assist customers with food selection, inquiries and order customization

• Manage quality communication, customer support & product representation for each client Amazon Warehouse Associate

Amazon

July 2021 to June 2022

• Amazon Robotics Floor Monitor: Critical role required FAST (safety training) certification in order to operate on the Robotics floor

• Manage AR floor operations clearing the floor of obstructions, rebooting drives, clearing jams FAST procedures by wearing issued SBRS vest

• Respond to various errors from area associates such as verifying missing items & retrieving fallen products from the robotics floor

• Monitoring the operations of the AR through backend software application

• Ambassador/Quality Coach: Trained new employees on warehouse protocols & coached employees that had violations, errors & improve metric speed toward improved efficiency

• Water Spider: Using pallet jacks keeping work stations fully stocked

• Exceeded Goals through effective task prioritization & great work ethic Sales Associate

Mclarty Nissan - Benton, AR

May 2018 to February 2019

• Greeted potential customers & assessing purchasing needs by actively listening & providing recommendations customer based on customers auto requirements

• Demonstrate car functions, described options & accompanied customers on test drives Sales Associate

Mclarty Ford - North Little Rock, AR

December 2016 to May 2018

• Developed positive customer relationships through friendly greeting & excellent service

• Qualifying & follow up with information regarding new & pre-owned vehicles Sales Associate

Crain Ford - Little Rock, AR

July 2014 to December 2016

• Greeted potential customers & assessing purchasing needs by actively listening & provided recommendations based on customers auto needs

• Followed up with customers and contacted customers from database to improve selling new or pre- owned vehicles

Retail Sales Associate

Dillard's, Inc. - Little Rock, AR

May 2013 to July 2014

• Welcomed & greeted guests to department and engaged them in fruitful conversation

• Suggested products to guests and informed them about latest trends and upcoming store events

• Exceeded monthly sales quota every month

Remote Account Executive

Commtech Wireless - Jacksonville, FL

July 2011 to April 2013

• Cold called, Expand & control both fresh & existing clients

• Increased market penetration in all 50 states

• Aggressively retrieved daily assurance that all customer issues & problems were resolved promptly

• Team player, willing to do or assist needs of sales manager & company

• Offered customers integrated solutions for their communications needs such as wireless,paging, nurse call system etc

• Prospecting, setting appointments, making presentations, closing business, & following up on results

• Traveled every 3 mths to Corp to create & maintain rolling 3-month sales forecast & targeting sales attainment plans

Sales Manager

ProCare Medical Inc - Blytheville, AR

January 2011 to July 2011

• Outside sales to doctor offices, nursing homes & hospitals

• Generated additional revenue by diligently pursuing referrals from doctors and their support staff

• Addressed & resolving customer complaints

Purchasing Manager

Motor Appliance - Blytheville, AR

January 2010 to December 2010

• Control the purchasing of materials, contracts, & other goods and services

• Negotiated vendor cost & availability

• Pipelined 3 month inventory forecast

• Overseen the guest experience & ensure personal, friendly experience for anyone coming into office Inside Sales Manager

United Communications - Saint Charles, MO

February 1999 to December 2010

• Consistently # 1 in business sales for 17 states over 3000 customers while monitoring/helping 12 other sales reps

• Focused on developing new business as well as retaining & developing with existing customers • Lead team by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge & closing business

• Strategized, implement, & oversee processes for increased productivity & growth

• Responsible for all aspects of purchasing orders for over 3000 customers & doing all ordering for the company for product/services

• Remotely managed 12 inside sales reps for last 4 yrs w/company

• Traveled monthly (3 days) to conduct sales meeting to communicate, motivate team, Ensure good working discipline leading to sales/quota achievement, & to listen to phone calls to improve performance

& ensure quality assurance levels were met

• Established goals & objectives for sales team, assigned tasks & review work

• Developed objectives & measures for each rep

• Completed annual reviews & persons development plans

• Working knowledge of CRM for lead, contact, pipe, forecast management Office Manager

Dr R Dean Gurley, O.D. P.A - Blytheville, AR

January 1997 to February 1999

• Filed private insurance, Medicare & Medicaid electronically & paper claims

• Handled all account receivables, accounts payables

• Closed out end of month & sent statements

• Increased company cash by collection processes to customers &i insurance companies Senior Credit Reporter

Delta Credit Bureau - Blytheville, AR

March 1993 to December 1997

• Pulled Trans Union credit reports for individuals/companies which required strict confidentiality

• Typed mortgage reports

• Ran end of month statements & daily deposits,

Skills

• Outside Sales (10+ years)

• Inside Sales (10+ years)

• Purchasing (10+ years)

• Account Management (10+ years)

• Forecasting (10+ years)

• Sales Management (10+ years)

• Business Development (10+ years)

• Salesforce (10+ years)

• Pricing

• Negotiation

• Microsoft Outlook

• Cold Calling

• CRM Software

• Accounts Receivable

• Presentation Skills

• Merchandising

• Office Management

• Upselling

• Relationship Management

• Robotics

• Management

• Payroll

• B2B Sales

• Research

• Technical Support

• Event Planning

• Product Development

• Recruiting

• Profit & Loss

• Microsoft Powerpoint

Links

https://www.linkedin.com/in/shawna-katz-95482b25

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