Naveed Asif

Phone: 647-***-**** Email: adrwk4@r.postjobfree.com

Certified Scrum Master / Microsoft Certified System Administrator/

Cisco Certified Network Associate/PMI (Prep Certification)/ ITIL Certified Foundation v4

PROFESSIONAL SUMMARY

•Having 12 years of professional experience, with a combination of Business Analysis, Project Management, and Scrum, managing highly visible and complex projects, designing technical architecture, performing architecture gap analysis, analyzing systems architecture, and creating high-level design documents for complex systems.

•Agile Scrum Certified professional of diverse experience delivering Enterprise IT Infrastructure projects

•Experience as a Scrum Master/Agile Coach/Project Manager working on complex Agile Projects.

•Seasoned Scrum Master specializing using Agile SAFe, Scrum, Kanban framework, Backlog Management, Requirement Gathering, User Stories, Debugging, Burn-Down Charts, and Automation initiatives with exceptional documentation skills.

•Organizes scrum meetings (Sprint Planning, Backlog Prioritization, Retrospectives) that are part of the agile scrum development framework, set sprint velocity goals for the team, and trains team members in scrum methodology.

•Coordinate with the Business and PMO team for requirements elicitation, clarification, and UAT.

•Work with Product Management, engineering teams, and third-party vendors to define the proposed solution's functionalities.

•As a Project Manager lead teams and expedite technology-based products to a diverse client base with exceptional Planning, Organizational, Logistical, and Leadership skills. Ability to quickly learn, multitask and establish appropriate governance across wide audiences to achieve milestones and deliver an efficient project within any given time and budget

•Worked with customers and product owners to prioritize and validate requirements

•Worked with external vendors in rolling out deployments, Procurement and Asset Management

EDUCATION, CERTIFICATES, & AFFILIATIONS

•Post Graduate in Wireless Networking, George Brown College, Toronto, Canada (2011-2012)

•Bachelor’s in Computer Science Engineering, Osmania University, Hyderabad, India (2005-2009)

•Master’s in Business Administration, Wharton School of the University of Pennsylvania (Online) (2017-2018)

•ITIL Foundation (Oct 2018)

•Scrum Master (Dec 2018)

•PMI (Prep Certification) (Dec 2018)

•Microsoft Certified System Administrator (MCSE) (2010)

•Cisco Certified Network Associate (CCNA) (2016)

PROFESSIONAL EXPERIENCE

Tanisha Systems (Cognizant/Macys) - (US/CA Remote)

SSI People (TJX) Oct 2021 – Present

Project Manager (Consulting)

Responsibilities:

•Working on an existing initiative moving the Integrated Workplace Management systems from OnPrem to Google Cloud Platform migration(App Modernization).

•Working with Scrum Masters, Developers, and Product Owners to understand the architecture of the existing application to rewrite the code from monolithic to microservices for scaling purposes.

•Retail Store and DC's hardware upgrade, decommission and refresh projects involving Server Refresh, POS, iServer OS upgrade, ThinClient, Printers, HandHeld devices, Windows/SQL upgrade

•Working with the engineering team on staging files, Vendors on procurement, Asset Management, and Deployment logistics

•Worked with multiple teams to determine the impact and risk analysis

•Monitor resource forecasting, other costs, and use of generic resources to ensure that project funds and project forecasts are comparable

•Make presentations for steering committees and project sponsors, forecasting, budgeting, and timesheet validations as required.

FGF Brands, San Antonio, Texas Jan 2019 – Aug 2021

Scrum Master & Agile Project Manager

Responsibilities:

•Proactively lead discussions (internally and with stakeholders / Business / Vendors/executive leadership) to identify business requirements contributing to project scope, Building Project Timelines, Budgeting, Resource Allocation, Project monitoring, and updates.

•Facilitate Daily Stand up, Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings.

•Facilitated Scrum, User Story drove development, Small/Dedicated teams, a Product Owner/Proxy engagement, iterative delivery, backlog management, and testing automation

•Establish a project plan and process for each assigned project, including defining the project's milestones, risks, assumptions, contingencies and ownerships, work breakdown structure, and deliverables and facilitated Daily Stand up, Release Planning, Sprint Planning, etc Backlog Grooming, and Retrospective meetings.

•Identified gap analysis of current state ITSM processes to design and designed to be state solutions within 30 days obtaining Business IT ownership approval and improved process flows eliminating waste Lean.

•Designed a version-controlled artifact project repository on SharePoint resulting in improved quality control of document retention improving the quality of the project artifacts using the Agile SAFe framework.

•Member of the Center of Excellence “CoE” team responsible for the implementation of the Proactive Operations Model.

•Very well versed with ServiceNow Agile Board, Dashboards, Reports, Incident, CMDB, Catalog, and HR modules using Agile SAFe framework.

•Responsible for creating backlogs and prioritizing them. Adding different labels for Product type and ServiceNow Modules.

•Our Service Management and Process Transformation expertise plus its cost-effective repeatable delivery model have enabled the client to develop new services and features more quickly to meet business requirements.

•Educate and reinforce scrum and agile frameworks to team members and stakeholders.

•Bring ideas from professional facilitation, coaching, conflict management, mediation, theater, and so on to help the team become a high-performance team.

•Organize and lead check-point meetings provide regular project status updates to the project team and manage escalations to resolve resource and commitment conflicts as necessary.

•Managed concurrent infrastructure and development projects like Laptop refresh (600), Cell Phone Refresh (400), Custom application development, Hand Scanners software and hardware upgrade, Security Camera upgrade across multiple facilities (900), and maintenance, Cabling, Datacenter upgrade by replacing the end-of-life CISCO Serves with new DELL SERVERS along with Dell Smart-UPS, Punch Clock handheld hardware/software upgrade, actively supporting ongoing Manufacturing Plant maintenance.

•Proactively worked with Vendors, Business, Engineering team, Developers, Offshore teams to implement new technologies across the infrastructure within given budget and timelines.

•Documentation involving Project deliverables, RAID Logs, and lessons learned were managed tracked, and discussed during team meetings.

Bank of Montreal (BMO), Ontario CA Jan 2018 – Dec 2018

Scrum Master & Agile Project Manager

Responsibilities:

• Worked as a Scrum Master and facilitated Daily Stand up, Release Planning, Sprint Planning, and Retrospective meetings for more than one teams

•Used Jira & Confluence as a tool to assist scrum team efficiency.

•Oversee vendor and project team members' work to ensure compliance with contract and client expectations.

•Guiding and coaching the scrum team on how to get the most out of self-organization. Ensured cross-team coordination.

•Manage the project plan is on track by engaging with stakeholders, Lead Business Analyst, Change/Incident & Risk management team, CMDB Asset Management team, Deliverables, Operational Readiness, and Technical Teams/Developers to complete CMDB asset management and data integration to actively work towards UAT.

•Work with the end client/BAs on requirements gathering, create user stories, test cases to accomplish UAT, and set up training sessions for ServiceNow implementation to go live.

•Run daily triage/JAD meetings with stakeholders to get an update and track the progress to help overcome different challenges and escalate as required.

•Working closely with the technical and business infrastructure team to bring up the non-compliant (vulnerable) Server Os (Windows, Linux, AIX, HPUX, Solaris) and Database (SQL, DB2) up to banks hardening guidelines which involve working with Engineering, Automation and Deployment Teams, Multiple Business/Application owners and Developers to get servers remediated by mitigating risk by patching and testing in Dev/QA/Disaster Recovery Environment.

•A set of 2000+ servers and databases that are non-compliant as per Qualy’s scan is performed monthly.

•Work with technical and business teams to identify applications that will be impacted by implementation and help them understand the scope and rationale to mitigate risk and issues.

•Work with the Senior/Chief Technology officers/Application owners and Server Engineering teams to set milestones to overcome obstacles and update progress reports

•A follow-up to resolve any fallout issues from the remediation and rescheduled if required after running an AdHoc Scan to make sure all the servers have been remediated

•Weekly Project Updates on Clarity with Risk, Issues, and Resolutions, resource allocation, timesheet validations, and forecasting.

•Make presentations for steering committees and project sponsors along with forecasting, budgeting, and timesheet validations as required

Rogers Communications, Chicago IL Dec 2016 – Aug 2017

Project Manager/Business Analyst

Responsibilities:

•Plan, create, coordinate and maintain project plan, including the development of project process, scope, timeline, milestones, resources, task dependencies, risk, and assumptions.

•Track project performance, including resource allocations, cost, and quality by continuously evaluating progress through regular team status meetings and weekly project status reports.

•Manage the integration, business, and vendor deliverables along with Old/New asset management.

•Monitor resource forecasting, other costs, and use of generic resources to ensure that project funds and project forecasts are comparable

•Ensure the planning and communication of release details, including appropriate handover to IT production support and business support teams

•Multiple Vendor management, requesting quotes and validating as per vendor SOW, issuing Purchase orders in Oracle, Ticketing /Tracking using Service Now, Scheduling Excel /MS – Project.

•Writing Technical scope for the implementation team on-site and scheduling dates for IT Hardware roll which involves Servers, POS Systems, Printers, Pin pads, Scanners, and Mobile devices.

•Ordering project inventory from multiple vendors along with Asset Management/Tracking (Compugen, CoxCom, Adesso, Softchoice, Wincor) and overseeing the inventory level for future IT installs.

•Hold Pre-Implementation meetings for site readiness to make sure the construction of the site is complete and ready for hardware deployment, post-implementation review meetings, ensuring root cause analysis is conducted on any critical failures and lessons learned.

•Build effective relationships with all functional areas and manage stakeholder expectations

•Run daily meetings with Vendors, PMs, Technical Operations Team with agendas and document meeting minutes

•Identify non-compliance to the project process so that it can be addressed and corrected as per SOW

•Administer project schedules of assigned projects to maintain deliverables are tracked and completed in a timely fashion

Loblaws Retail (BFG), Chicago IL May 2015 – Nov 2016

Lead Implementation Consultant (Retail Technology)

Responsibilities:

•Responsible for the assembling, installation, and maintenance of communications hardware, networks, and POS in retail environments across multiple Loblaw’s retail stores and offices

•Coordinate and schedules install, moves, changes, and add-ons, documentation, old and new equipment’s asset tracking and coordinate with vendors/staging team to get the equipment staged tested, and shipped out for install

•Upgrading the workstations in retail environments to the newer and faster Dell i7s.

•Install network and peripheral hardware (servers, switches, RF, POS, wireless, printers, scanners, access points, server racks)

•Upgrade and install handheld guns and convert the system to SAP in retail stores

•Windows 7 migration using SCCM2012, POS software Installs, Running Scripts to make necessary attached equipment’s useable and lock systems to have limited store associate accessibility

•Login to ISP and activate/deactivate/reports on system boot images on the server

•Test, review, and troubleshoot installed systems

•Troubleshooting service work cabling, hardware, and network-related issues in the field

•Interpret and manage work orders, drawings, and specifications

•Perform site inspections, Pre-installs, install, Asset management, Service tags, and documenting

•Documentation of pre/post work orders, old/new asset management and installs daily

•Travel to customer sites across assigned geographic work areas to perform the work

•Perform work on a revolving day/night shifts, weekends/on-call, call-backs, and overtime.

PepsiCo Inc., Chicago IL Sep 2015– Jul 2016

Implementation Consultant

Responsibilities:

•Run Database scripts to verify and update data to ensure accuracy across client locations

•Review and maintain the daily/weekly units’ heartbeat and consumption data from the reports generated daily

•Assist in re-imaging the unit to the latest released software/firmware version and updating the values accordingly

•Troubleshoot network connectivity issues if the remote connection is lost and machines are not able to telnet, travel on the field at the location to diagnose the connectivity issues.

•Review and analyze report printouts and performance indicators to locate code problems, and correct errors by correcting codes and raising a ticket if the issue cannot be solved

•Coordinate and link the computer systems within an organization to increase compatibility so information can be shared.

•On-call client technical support, addressing and resolution of all client issues through email /on-call /on-site if required in a certain time frame

•Travel to customer sites across assigned geographic work areas to check and resolve the issues and concerns with connectivity and software

•Expand or modify the system to serve new purposes or improve workflow

•Analyze information processing or computation needs and plan and design computer systems, using techniques such as structured analysis, data modeling, and information engineering

Much Mobile (simplepos.ca) Mar 2013– Aug 2014

Project Specialist

Responsibilities:

•Facilitate, coordinate and manage all Retail related projects for Information Technology (IT)

•(New development, application changes, Back office, and Front office system upgrades and maintenance).

•Work with different vendors involving the site construction readiness, Hardware deployment, and installation.

•Support and install standard systems hardware, software platforms, and POS (Point of Sale) systems across all the retail locations.

•On-call client technical support, addressing and resolution of all client issues through email /on-call /on-site if required in a certain time frame.

•Assist in installing Microsoft Windows Operating System, Microsoft Office, Antivirus, Anti Malware, and other sales tracking software used at the retail location.

•Experience in blackberry handheld and Apple iOS, iPad/Tablets, Android devices setup, and configurations.

•Act as an escalation and emergency point of contact concerning the delivery of IT systems.

•Training retail personnel in the usage of the Point of Sale system and internet Kiosks.

•Effectively resolve the complex task from numerous retail locations for any IT-related issues remotely or on-call/on-site.

•Actively involved in openings of new retail locations, IT installs, and assists in the configuration of POS equipment for new stores.

•Primary administrator for all retail locations POS database and inventory control applications.

•Well Versed in database management, site setup, printer routing, POS user management, security, and accessibility.

•The document, manage and update all current software procedures.

Dell, Inc, India Feb 2008– Sep 2010

Technical Support Analyst

Responsibilities:

•As a part of the deployment team, stage and deploy hardware across multiple clients as per request along with asset management technical documentation and deliverables

•Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.

•Performed desktop hardware assembly and installed Microsoft Windows operating systems along with all the desired drivers required to run the system efficiently.

•Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

•Maintain a record of daily data communication transactions, problems and remedial action taken, and installation activities.

•Refer major hardware or software problems or defective products to vendors or technicians for service.

•Assisting users experiencing problems with hardware, software, network, and other computer-related issues.

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