Employment Counselor Customer Service
Resume:
Brenda MacDonald
P.O. Box ***, Mackenzie, BC V*J*C0
(c) 250-***-**** (e) adrv09@r.postjobfree.com
SKILLS SUMMARY
Attention to detail and excellent organizational and multi-tasking skills
Proficiency with various software applications programs including Microsoft Office
Demonstrated ability to build trust and rapport across all levels of an organization
Accustomed to working in a fast-paced, high-volume work environment and on a variety of projects simultaneously
Created high levels of customers satisfaction through dedication to customer service in all interactions
SELECTED WORK EXPERIENCE
Lifemark, Grande Prairie, AB 2022-Present
Employment Counselor
Working one on one, guiding and coaching job seekers through the process, and helping them address both physical and psychological barriers to employment in coordination with other healthcare professionals
Networking with local employers to research new and promising partnerships
Conduct client interviews to understand employment skills, abilities and preferences
Conduct vocational profiles, including testing, to understand employment history, education, experience and skills
Assess transferable skills and employment barriers
Identify suitable job options and return to work plans
Network with local employers and market clients to prospective employers
Ensure all job seekers interactions are conducted with respect, dignity, and confidentiality
Provide job placement support, career and employment counselling
Facilitate job search workshops
Assist in drafting resumes and cover letters
Conduct labour market research
McLeod Lake Indian Band, McLeod Lake, BC 2021-2022 (Contract)
Education Coach
Support the McLeod Lake philosophy and vision of the McLeod Lake Education Department
Build positive relationships between students and instructors
Facilitate and support the intellectual development of First Nations students
Communicate information, reporting to Director of Education / Chief and Council
Attend online classes with students and offer support related to daily work and assignments
Support, implement and assess various software products, classroom/curriculum related technologies
Assist students in building action plans and aid students s they work to attain education goals
Provide support for student’s motivation strategies
Provide crisis intervention including risk assessment, safety planning and connection to appropriate internal/external supports
Ensure all student interactions are conducted with respect, dignity, and confidentiality
Ensure all information pertinent to funding and reporting requirements is collected and disseminated in a timely manner
Assist with student recruitment and retention, assess registration and intake processes and advertising campaigns
Promote a positive work environment by communicating, learning about and respecting the culture and language of the students
College of New Caledonia, Mackenzie, BC 2020-2021(Contract)
Job Options Instructor (Job Readiness Program)
Instruct Essential Skills learning
Design and adapt curriculum and ensure the engagement of adult learners
Attendance taking and reporting progress reports to college
Create assignments/ tests in a variety of formats in order to accommodate a variety of learning styles
Courses included: Communication skills, Perception, Body Language, Emotional Intelligence, Conflict Resolution, Resumes and Cover letters, Interviewing Skills, Supervisory Skills, Violence in the Workplace and Respect in the Workplace
Administration skills instructor (when needed) District of Mackenzie
Phone Etiquette, Customer Service Skills, social media in the Workplace, Respect in the Workplace
Developed customized curriculum and assessments to meet the needs of the contractor
Monster Industries Ltd., Mackenzie, BC 2016-2020 (Laid off)
Administrator
Answer incoming calls, taking messages and redirecting calls as required
Process invoices and provide purchase orders for all divisions
Accept resumes and pre-screen all applicants
Complete indoctrinations for new hires
Complete all safety courses required for the industry
Worker chair of Joint Health and Safety Committee and designated First Aid
Factory Direct Furniture, Mackenzie, BC 2014-2016
Manager
Manage and motivate a team to increase sales and ensure efficiency
Manage stock levels and make key decisions about stock control
Analyze sales figures to forecast future sales volumes and maximize profits
Handle staffing issues, conduct appraisals, and organize ongoing development
Ensure standards for quality customer service, and health and safety are met
Royal Bank of Canada, Mackenzie, BC 2013-2014
Customer Service Representative
Accept deposits for both cheques and cash and validate deposit slips
Process payments for bills, loans, and mortgages
Answer queries and assist clients with account related issues
Handle specialized tasks like foreign currency, issue travelers’ cheques, and bank drafts
Warehouse One, New Glasgow, NS 2006-2011
Manager
Manage and motivate a team to increase sales and ensure efficiency
Manage stock levels and stock control
Product information and ensuring staff are fully trained
Analyze sales figures, do monthly reports, forecast sales volumes and maximize profits
Handle all staffing issues, conduct appraisals, and organize ongoing development
Responsible for the in-house Health and Safety program as directed by franchise
Loss prevention training
Convergys (Microsoft), New Glasgow, NS 2000-2004
Team Manager/ Temp. Human Resources /Instructor Diversity and Supervisory Skills
Monitor and Resolve performance issues using prescribed management techniques
Planned, organized and scheduled workflow to meet deadlines
Establish credibility and influence among the management team and employees
Met with direct reports to discuss their performance, career goals and objectives
Hiring and testing of potential recruits
Payroll
EDUCATION
Career Blazers Learning Centre College 1996-1998
New Glasgow, Nova Scotia
Office and Business Administration (Marketing)
Westville High School 1987
Westville, Nova Scotia
High School Diploma
CERTIFICATIONS
Insurance Corporation of British Columbia 1985- Present
Driver’s License-Class 5 with no infractions
Work Safe BC
Occupational First Aid Level 1 2017
SwitchbackOS
Switchback Training Corps. 2018
Mental Health First Aid Certification 2020
College of New Caledonia-Mackenzie Campus
Reconciliation through Indigenous Education 2021
University of British Columbia
Indigenous Canada 2022
University of Alberta
ELearning (Web) 2022
Various Personal Development 2020 Ongoing
Alison Empower Yourself
REFERENCES
Corie Neill
Workforce Promoter
McLeod Lake Indian Band
Mackenzie, BC
Cell: 250-***-****
Liz Blackburn
Operations Manager (Retired)
College of New Caledonia
Mackenzie, BC
Dennis Remanda
Division Manager
Monster Industries Ltd.
Mackenzie, BC
Contact this candidate