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LPN, Care Giving Customer Service

Location:
Papillion, NE, 68046
Salary:
$25/hour
Posted:
July 22, 2022

Contact this candidate

Resume:

Felicia (Kelley) Steele

***** ******* *****, **** ***402-***-****

adrt18@r.postjobfree.com

LICENSED PRACTICAL NURSE

•Compassionate and patient oriented Licensed Practical Nurse with 18+ years in Acute and Subacute Care. Strengths in medical, and mental health nursing along with leadership and management background leadership experience.

•Progressive experience in clinic and hospital settings. Expert in rehabilitative patient care, treatment plan implementation and post-surgery patient care protocols.

•Particularly effective in assessing patient needs and providing excellent patient care. An action-oriented professional who is known for her expertise in understanding the needs of all patients, as well as providing excellent customer service to accommodate all patient’s treatments and care plans to accommodate overall comprehensive wellness and dignity for all patients.

•Chosen by the 2 Chief Surgeons of General Surgery Dept. to be the Infection Control Officer Representing the Offutt 55th Medical Group, at Ehrling Bergquist.

•Coordinated, Supervised and Volunteered blood drives at Ehrling Bergquist for the 55th Medical Group.

•Coordinated Nurses Week representing the Director of the 55th Medical Group, at Offutt AFB.

SKILLS AND ABILITIES & ATTRIBUTES

•Years of experience with performing administrative functions, experience in maintaining health information records, to ensure compliance with DOD regulations and other required regulatory guidance and directives with the DOD.

•Experienced in ensuring all necessary mandatory documentation according to current policy and regulation were present and in the appropriate format in accordance DOD procedures.

•Functioned as a liaison/expediter between patients and the various supported clinics' members with in Ehrling Bergquist facility departments.

•Ensured all patients are treated with dignity and respect, excellent customer service skills.

•Critical thinking skills and decisive judgement and the ability to function well independently with minimal supervision in a fast-paced environment.

•Experienced communicator within all clinical support team members, managed and supervised workloads and backlogs to assist other members of my team and organization.

•Experience with medication administration, treatments, dressing changes, etc.

•Help residents with activities of daily living and encourage appropriate self-care.

•Charge Nurse Experience in Skilled/Rehab/LTC experience. Supervising CNA/CMA’s. Patient teaching.

•In compliance with all policy and procedures of facilities as well as State of Nebraska/ State of Florida.

•Trained in clinical and mental aspects of Acute addiction and recovery. Interacts well with patients’ families and creating support with the individual families to foster patient success in the recovery process.

•Psychiatric Mental Health Charge Nurse experience and Recovery Specialist in a 30 bed Psychiatric/Behavioral Health Rehabilitation Lock Down Unit.

•Various duties in the Family Health Clinic, rooming patients, VS, Blood Glucose readings, blood count for patients on anticoagulants, venipuncture, various lab draws and testing in clinic setting. Cryotherapy, various IM injections, Pap smears testing, UA drug testing, EKG’s, Pulmonary Function Testing and Asthma action plans & patient teaching for ways to control Asthma.

•Rapid Strep throat culture collection, UTI triage, assists Disease Managers with Diabetic Counseling with patients. Experience with Behavioral Health Patients and Dual Diagnosis and doing Patient Teaching to ensure the importance of Patients staying on their Medications as Prescribed by their Psychiatrists for better overall wellness and quality of life.

•Various duties in Surgery Scheduling Dept, preparing patients for Pre-op, Post op visits, assisting Surgeons with various office procedures & lab specimen collections for biopsy.

•Responsible for tasks on the Med Surgical Unit, ICU and PINS, Oncology, and Psych Dept at Immanuel Medical Center, in Omaha, NE.

•Director & Assistant Director of Nursing responsibilities in two separate Assisted Living Facilities. Coordinating all nursing services for residents based on their individual level of service agreements. I also did the Scheduling for 25 employees in Nursing Dept.

•Detail-oriented, methodical, flexible patient, organized, goal directed. Cooperative team player; equally effective and self-motivated working independently. Outstanding interpersonal skills. Meet deadlines, work well under pressure.

•Experience with State Medicare and Medicaid guidelines for Geriatric patients in a Skilled/LTC/Rehab setting.

PROFESSIONAL EXPERIENCE:

ORGANIZATION:

Loyal Sources Government Services, 12612 Challenger Pkwy #365, Orlando, FL, 32826

October 2019 to Current

Varied Hours Per Contract

Yearly Salary $49,600

•Perform Covid-19 Testing at various sites within Orange County. Work in a fast-paced team atmosphere to get our daily number of tests done and sent out to Labs for further testing and results. Make sure all paperwork documentation is correctly labeled and all specimens are handled correctly and in a timely manner.

•Worked in Orange County Corrections in the Infirmary Dept. Taking care of Acute Patients with feeding tubes, or IV Antibiotic Medications, end of life cares as needed. Gun hot wounds, or various levels of wound cares.

•In the Infirmary Setting I would care for both the Female/high risk OB Patients, as well as Male Population and carry out any orders as specified by the House MD or Psychiatrist.

ORGANIZATION:

Praesum Healthcare/ Sunrise Detox, 2431 Sand Lake Rd, Orlando, FL 32809

December 2019 to Current

40 Hour Work Week

Yearly Salary $52,560.00

Job Title: Night Detox/Residential Charge Nurse

•Perform Nursing Admission Assessments as well as patient discharge paperwork needed for patients going to next step of a Residential Care.

•Monitoring of patients to assess for clinical signs and symptoms of detoxing off various drugs, and alcohol and rendering medical interventions as needed.

•Administer Medications as ordered. Timely return of inquiries from patients, such as for reported side effects from medication.

•Resolves patient problems and needs by utilizing multidisciplinary team strategies.

•Provides correct and timely documentation in the EMR and various paperwork and documentation carried out per shift.

•Confers with and assists the Medical Director and the Psychiatrist, or ARNP for continuity of patient care.

•Provide training and supervision to behavioral health technicians and any extra duties assigned per management team members or RN Nurse Supervisors.

ORGANIZATION:

Wellpath/CCS, Papillion, NE. Sarpy County Jail, 1208 Golden Gate Dr., Papillion, NE 68046

December 2018 to September 2, 2019

40Hour Work Week

Yearly Salary $45,760.00

Job Title: Night/Day Clinic Charge Nurse

•Works with Corrections Officers, Sheriffs, & Deputies to help assess new intakes prior to booking.

•Work independently in the Medical Unit to triage Nurse Sick Call/Intakes/Treatments/H&P/ Blood Glucose levels for all diabetics.

•Take orders from House MD.

•Work closely with LMHP in Mental Health to coordinate care for Inmates.

•Work closely with DON/HAS for County Jail.

•Perform lab draws, venipuncture, send out I/M as needed to ER’s for further care beyond scope of jail setting.

•Complete patient care which includes all aspects of medication management and all related administrative needs.

•Assists in the admissions and discharge processes

•Reviews admission documentation and assists in collecting assessment data.

•Case Management from the assessment of the patient through the evaluation of medical care

•Ensures safety of persons served through monitoring and observation, completing related documentation.

•Implements treatment or plans of care.

ORGANIZATION:

Workfit, Omaha, NE, United States Strategic Command (USSTRATCOM), 901 Sac Blvd, Offutt Air Force Base (AFB), NE 68128,

Jan 5, 2016—June 23, 2017

40Hour Work Week

Yearly Salary $52,200.00

Job Title: Occupational Nurse Manager

•Occupational Nurse Manager, supervising and responsible for all related medical incidents occurring on the construction site, as it pertains to First Aid, Triage Care and for following on care.

•Deliver services to maintain safe and healthy workforce: participate as a first responder to onsite / injuries and oversees onsite Medical Emergency Response Team (MERT).

•Develop and Implement Policies and Procures for the WorkFit Organization and Kiewit Corporation.

•Case Management from the assessment of the patient through the evaluation of medical care until returned to work duties.

ORGANIZATION:

Private Duty Home Health Care, Various Locations in Omaha NE,

March 10, 2010- April 2016

20-30 Hours a Week

Yearly Salary $26,550

Job Title: Nurse Manager Private Duty Home Health Services

•Complete patient care which includes all aspects of medication management and all related administrative needs.

•Oversee and supervises the daily cares of the patient, their treatments and dressing changes, medication administration and provide updates to supervising doctors and primary care physician as per specific Care Plans for individual patients.

ORGANIZATION:

Telecare Region 6 Recovery Center, Omaha, NE,

819 Dorcas St. Omaha, NE 68108 402-***-****

Jan 10, 2014—Oct.10, 2015 (This location was closed at the end of Sept. 2015 due to home office in California.) 40 Hour Work Week

Yearly Salary $46,450

Job Title: Night Charge Nurse for Behavioral Health, Psychiatry Charge Nurse, // Recovery Specialist Behavioral Health

ESSENTIAL FUNCTIONS of POSITION:

Provide care that responds to the physical and psychological needs of persons served, consistent with recovery-centered care principles.

•Demonstrate the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders.

•Assists in the welcoming, admissions and discharge processes

•Supports and coaches’ persons served in activities of daily living.

•Ensures safety of persons served through monitoring and observation, completing related documentation.

•Attends and participates in community meetings and groups.

•Participates in/facilitates rehabilitation therapy groups and activities, as needed.

•Implements treatment or plans of care.

•Helps to create a recovery environment through interactions with staff and persons served.

•Collects stool, urine, and other specimens, as requested on assigned clients.

•Obtains vital signs and weights, as assigned.

•Assists with outings and/or driving. This requirement crosses the Transportation and Driver Job Family

•Practices standard precautions always.

•Actively participates in multidisciplinary team meetings and treatment planning meetings.

•Demonstrates knowledge of PART principles and techniques.

•Informs the charge nurse of observed behaviors and conditions.

•Observes, records and reports persons served social, psychiatric, and physical behavior. Demonstrates the ability to recognize changes in persons served milieu and make modifications in care giving methods.

•Reviews admission documentation and assists in collecting assessment data.

ORGANIZATION:

Prioricare Staffing Service, Omaha, NE.

July 1, 2013 - Mar 15, 2015

40 Hours a Week

Yearly Salary $48,000

Job Title: Traveling Nursing filling in for the Charge Nursing Duties

•Drug and Alcohol Rehabilitation in Acute Care setting.

•Charge Nurse for various Long Term & Memory Support Units.

•Director of Nursing for Welcove Assisted Living in Papillion, NE.

•rug & Alcohol Rehabilitation Nurse.

ORGANIZATION

Ehrling Bergquist, Offutt AFB, Bellevue, NE.

Sep 3, 2009 - Sep 15, 2011

40 Hours a Week

Yearly Salary $38,400

Job Title: Family Health Clinic & General Surgery Clinic, Sterling Medical Staffing Group, Contractor, LPN Nurse

•Recognized for various awards for setting up and establishing new protocols, along with conducting inspection of units to verify compliance with new procedures.

•Recognized for community service within the organization, getting recognition for the nurses and the families of deployed service people. Such as sending the deployed care packages.

•Mainly worked with service members who suffer with PTSD and various mental health issues and conditions.

NURSING PATIENT MANAGEMENT

•Develop and implement treatment plan as per instructions of the doctor.

•Clinical research & data collection & excellent problem-solving skills.

•Distribute assignments to nursing assistants.

WRITTEN & ORAL COMMUNICATION

•Compute Skills: Various EMR Systems.(EPIC, eMAR, eClinical Works, Allscripts, Matrixcare, Point Click Care, Point of Care ) Behavioral Health EMR,(CarePaths EHR), ICD-9, MS Word 2019, Excel, Outlook Explorer, and various windows-based programs, Apple IMac Pro, IPAD 7 Series, Dragon Speak.

•Experience with computer-based patient charging. EMR charting.

•Excellent written and verbal communication skills and extensive customer service experience.

•Manage in/out sheets, communication board, nourishment sheets and sign-out book.

EDUCATION

•Hamilton College/Kaplan University, Omaha, NE, Licensed Practical Nurse, Graduated in March 2005.

•Current Florida State Practical Nurse (Compact License) # PN 5242539

•Metropolitan Community College, Omaha, NE, Certified Nursing Assistant, May 2001.

•Medication Aide (40 Hour) Certification.

•Various Nursing ADN classes and Nursing prerequisite classes for Associates Degree Nursing Program.

•Basic Life Support (BLS), American Heart Association, Aug 26, 2019-Aug 26, 2021

•University of Nebraska at Omaha (1984-1989) BS in Criminal Justice and a minor in Psychology.



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