Front Desk Customer Service

LONA C. JOHNSON

CONTACT INFORMATION: **** SUMMIT SPRINGS DR.

ATLANTA, GA 30350

PHONE: 256-***-****

SUMMARY OF QUALIFICATIONS

I have 29 years of experience, providing a strong award winning customer service focus to various diverse organizations.

A dedicated and fair team leader known for taking the initiative to address issues and developing solutions that improve daily operational flow and team effectiveness.

I am skilled in building and maintaining excellent relationships with senior managers, team members and customers.

I accredit myself for being a professional with a flexible schedule, who enjoys learning new skills and quickly adapting to organizational changes.

My previous job qualifications consisted of answering inbound and outbound calls with great time management, telemarketing, assisting clients with sorting, casing and delivering mail in a timely manner.

My current job qualifications consist of managing the front desk, admitting labor and delivery patients, answering telephones, maintaining the lobby and assisting patients waiting to be seen, assisting customers/visitors as needed, Also following up with our patients while they are waiting to be seen by our clinical staff and to confirm that all patients waiting to be seen by our clinical and are registered. Also making sure that I completely understand the importance of time management. I also assist with making sure the area is stocked with the materials needed to perform our duties assigned. Along with environmental services I make sure the area is very tidy and to ensure a safe environment for our customers and employees as well. I also receive payments for our services rendered make deposits as well. Also recovery play a major role in making sure the area is presentable the following morning for the next shift. As for a resource I work in the main hospital as a PBX operator/switchboard operator for the entire hospital. I answer the information-line/switchboard and provide and assist our patients, visitors, employees, doctors, security, rapid response team, engineering etc….,giving directions, calling emergency codes for the entire hospital along with other needed task.

JOB HISTORY

2020-CURRENT NORTHSIDE ATLANTA HOSPITAL COVID SITE

993D MERIDIAN MARK ROAD

SANDY SPRINGS, GA 30342

FREDRICA ALEXANDRA- 404-***-****(X3307)

2019-CURRENT NORTHSIDE ATLANTA HOSPITAL PBX RESOURCE

1000 JOHNSON FERRY RD NE

ATLANTA, GEORGIA 30342

LINDA CRAWLEY-PBX-SUPERVISOR 404-***-**** (X1029)

2015-CURRENT NORTHSIDE ATLANTA HOSPITAL WOMEN CENTER

1000 JOHNSON FERRY RD NE

ATLANTA, GEORGIA 30342

FREDRICA ALEXANDRA-PATIENT ACCESS SUPERVISOR

404-***-**** (X3307)

2012- 2015 DOLLAR TREE

1630 SCENIC HWY/1997 SCENIC HWY

SNELLVILLE, GEORGIA 30078

LYSTRA- STORE MANAGER- 678-***-****

2012- 2014 VERIZON WIRELESS

2120 BARRETT PARKS DRIVE

KENNESAW, GEORGIA 30344

BILL- FLOOR SUPERVISOR- 770-***-****

2003-2012 BBVA COMPASS

114 GOVERNOR'S DRIVE

HUNTSVILLE, ALABAMA 35081

CHRISTY-MORTGAGE LENDER- 256-***-****

1996-2003 USPS

404 WELL STREET

DECATUR, ALABAMA 35603

JIM JOHNSON-POSTMASTER- 256-***-****

EDUCATION/CERTIFICATIONS

MOSS POINT HIGH SCHOOL

4913 WEEMS STREET

MOSS POINT, MISSISSIPPI 39563

MORTGAGE 101 CERTIFICATION FOR THE STATE OF ALABAMA NMLS# 567599

NOTARY STATE OF ALABAMA AT LARGE

07/02/2019 CPR CERTIFICATION

The one thing that separates you and any other company is my exceptional award winning customer service.

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