Uchenna Nneka Ugochukwu

+1-571-***-**** adrpuy@r.postjobfree.com 13103 Tall Shadows Lane Apt #F, Fairfax, VA, 22033 USA.

Professional Summary

Energetic and Optimistic Professional with hands-on experience that spans across Financial Management, Customer Service, Public Health Research and Healthcare Administration. Possess a track record of bringing forth the necessary skills and work ethics to support productivity and efficiency in a busy work environment. Adept in effectively managing day-to-day operations to ensure positive staff morale and client satisfaction.

Employment History

Healthcare Administration Manager, Avon Healthcare Limited, Lagos, Nigeria. June 2021- June 2022

Developed work Schedules for Staff and physicians.

Effectively managed facility finances and budgets.

Ensured effective Implementation of company policies and budgets required to create a better patient experience.

Administered Patient Fees and billing.

Improved facility efficiency and quality

Made sure that the facility complies with all laws and regulations

Successfully managed high- volume of communication between providers and patients.

Presented investor meetings and met with governing boards

Monitored budgets and spending.

Research Assistant, Centre for Infectious Disease Epidemiology and Research, Cape Town, SA January 2015 – May 2021

Collected and delivered high quality data.

Identified and screened research subjects for recruitment.

Obtained informed consent forms for research participants.

Delivered specimen for lab processing.

Extracted data from databases and maternity hospital records.

Managed patient information, reviewed protocol and incorporated the protocol-specific guidelines into the data reviewing process.

Maintained high ethical standards.

Adhered to good clinical practices, good clinical data management practices and to standard procedures and working instructions.

Business Development Officer, Heritage Bank Plc, Lagos, Nigeria September 2007 – December 2014

Met with clients to discuss brand guidelines, goals, budget and timelines.

Conducted market research to determine a target audience’s needs, wants, interests and other relevant factors used in creating marketing campaigns.

Produced a brand style guide that best captures the company or client’s voice and mission.

Collaborated with sales, marketing, product design and product development team members to planning promotional marketing campaigns.

Contributed in the implementation of marketing strategies.

Supported the marketing manager in overseeing the department’s operations.

Liaised with stakeholders to promote success of activities and enhance company’s presence.

Customer Service Officer, Heritage Bank Plc, Lagos Nigeria September 2006 – August 2007

Assisted customers with product/service inquiries and ensured a positive service experience and customer satisfaction.

Processed orders and transactions.

Resolved product/service issues.

Ensured that customer orders and transactions are processed in an efficient and timely manner.

Provided information about company’s special offerings and upselling related products/services.

Established a proactive customer service through proactive chat, informing customers about product/service issues, engaging in customer conversations via social media and proactively asking customers for feedbacks.

Education

MSc. in Management and Data Analytics, University of North America, Fairfax, VA, USA July 2022- Ongoing

Masters of Public Health, University of Cape Town, SA Jan 2015 – July 2017

Bachelor of Science (Hons), Applied Microbiology & Brewing, Nnamdi Azikiwe University, Nigeria January 2001- September 2005

Skills

oAbility to Multitask

oEffective Time Management

oFinancial Skills

oAdministrative Skills

oComputer Skills

oProject Coordination

oMedical Terminology

oCommunication Skills

oOrganizational Skills

References

Available on Request

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