YESENIA M GOMEZ

210-***-****

adroqr@r.postjobfree.com

Career Objective

I am eager to accept new challenges with potential for growth and look forward to advancing toward my personal goals.

Summary of Qualifications

Updated accts / opened new accts and offered options addied new vendors /changed pricing answered questions regarding existing accounts/and written off accts/collection.I also made policy and acct changes and responded to questions and concerns about service and evaluate cust needs and determine the best option and advise customers on line.

Work History

Vanguard

Randstad Staffing Agency Dec 27, 2020 – May 13, 2021 Retirement Acct Rep.

My responsibilities were assisting members of Vanguard Retirement Services in choosing best options for retirement, providing options for of types accts that best fit the needs of the customers based on requests to have a stable future for the retirement phase in there life and also provide options in being able to withdraw some of the retirement savings and making sure they understand rules and regulations on withdrawing funds

and updating personal information as needed .

Park Ave Health and Rehab. Center, Arizona April 10, 2019- Nov 07, 2020

Acct Payables/ Activities Assistant

My position had a lot of responsibilities, the day would start with admitting new residents into our facility, either

short term stay or long term depending on needs of client then once settled in, my responsibility was to speak with them about who was going to be incharge of the billing and who was incharge of paying for there meals or if they were going to need them billed and part of the process included intakes of there preferences and making sure they understand the billing system . and on some occasions provided options and doing activities in the facility.

Task Us, Texas

Account Manager Jan 07, 2018 - Mar 01, 2019

I would assist customers with or with out ins in obtaining discount coupons for there rx at participating pharmacies.I also assisted with web navigation in them being able to search and download coupons as well and occasionally called pharmacies to locate where the cust prescriptions are located.

Conduit Global, Texas

Account manager Mar 11, 2015 - Dec 28, 2017

I would receive calls from customers that had Verizon wireless cell phone service I assisted with trouble shooting devices also ordered devices for them provided assistance with going over there bills ..provided options for reducing there bill.

Bank of America, Arizona

Tech Support Agent Jun 17, 2010 - Apr 11, 2014

I did trouble shooting/ tech support for the new ATM's at the Bank, assisted long term customers on using the new features on ATM. Answer calls regarding existing accounts/and written off accts/collection.I also made policy and acct changes and responded to questions and concerns about service and evaluate cust needs and determine the best option and advised customers on line.

Customer Service Representative Aug 04, 2007 - Jun 04, 2010 I answered calls from customers that had Verizon wireless service I would go over there bill also gave options on how to reduce there bill by asking questions based off of there usage and what plan was best based off of there usage, also went over upgrading options/gave credit where credit was due.

Education

Tucson College of Business, Tucson, Arizona

2 years college, technical or vocational school

Major: medical

Minor: business

GPA: 3.9

Training

BUSINESS DEGREE

CENTRAL ARIZONA COLLEGE

Jun 09, 2013 - Dec 28, 2015

Computer Skills

Typing Speed: 22 Words Per Minute

Accounting Software (Peachtree, Quickbooks, etc)

Database Software (Oracle, Access, etc)

Data Entry Terminal (PDT, Mainframe Terminal, etc)

EMail Software (Outlook, Thunderbird, etc)

Internet Browser (Internet Explorer, Firefox, etc)

Networking or Lan Software (Cisco, etc)

Personal Computers

Presentation Software (PowerPoint, Flash, etc)

Word Processing Software (Word, WordPerfect, etc)

Language Skills

English - Excellent ( Read Write Speak )

Spanish - Excellent ( Read Write Speak )

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