Tire3

adrool@r.postjobfree.com

Summary

Goal-oriented and collaborative IT professional with a successful track record of IT support for the past 6 years, applying LAN/WAN network design, installation, administration, and configuration to support growing business.

Clearance

•Top Secret Clearance

•Secret Clearance

•DOD interim security clearance

Certificates

Cisco Certified Network Associate (CCNA), MTA Windows 10, MCSA,

A+ and Network+, Security+ CE.

Microsoft Certified Information Technology Professional (MCITP),

MS SQL Server certifications,

Computer/Technical skills

Networking

•Configuring Cisco routing and switching protocols: EIGRP, OSPF, RIP, VLAN, VTP, RSTP, MSTP, VPN, EtherChannal, Voice Over IP, IPv4 and more

•Design, install, configure, upgrade and managing Windows server 2003/2008 R2 systems.

•Create, configure and administer active Directory OU’s, users, computers, Group police, sites, file and printer sharing in a corporate environment

•Configuring Windows Server networking, TCP/IP, DNS, DHCP, WINS, SMTP, FTP, RRAS and SNMP

•Install, configure and administer Microsoft SQL Server 2008 R2

•Backing up the SQL and Active Directory database using windows backup

•Setting and configuring web mail, Outlook and mobile mail setup

Operating Systems

•Windows XP, Windows Vista, Windows 7, Windows Server 2003/2008 R2

Professional Experience

Aetos System, Inc. DLA (Fort Belvoir)

IT Specialist support VA 06/2018 – Present

Tier 2 Desktop Support

Provided operational support for users – supported and resolved issues with software, network connection, and system issue.

Maintained systems configuration, as well as resolves hardware/software interfaces and interoperability problems.

Served as a junior System Administrator responsible for user accounts. Enabled and moved users in AD.

Developed and implemented systems diagnostic and maintenance tools to ensure the availability and functionality of systems. Evaluated and recommended selection of new systems' diagnostic tools.

IPhone admin for Air-watch and Purebred server.

Support VDI Citrix issues.

Provided support to VIP directors’ suite.

Y-Tech/DLA

Tier 2 Desktop Support 12/2017- 6/2018

● Experienced Tier 2 Desktop Support and System Support. I have the ability to work in a fast-paced, intense environment and ability to work independently. Self-motivated, dedicated, adaptable and quick learner. Good knowledge of BMC remedy.

● Provided technical hands-on capabilities with: installation and configuration, remote monitoring, help-desk customer service tech support, maintenance and troubleshooting.

● Certified in internet networking connectivity technologies including firewalls, TCP/IP, DNS and Windows 7 and Windows 10

● Experienced network associate, desktop/help desk support, and printers/scanners solving problems experience, troubleshooting software, network connections, wired and wireless.

● Expert on supporting mobile devices i.e. iPad, iPhone, and Windows Surface

● Web Page designer experience, Joomla and WordPress.

● Advance knowledge of Windows XP/7/8/10, basic knowledge of Mac OS, and Windows Server 2008, MS Office, basic knowledge of UNIX/Linux. Working knowledge of end user VDI Citrix support

● Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.

STG(Fort Belvoir) / US Army

Jr. System Administrator 10/2016 – 12/2017

Provide support for CISD’s Microsoft Windows systems to include home-grown, Government-Off-The-Shelf (GOTS) and Commercial-Off-The-Shelf (COTS) applications that reside on them.

The functionality of the COTS applications includes application servers, web servers, reporting tools,

backup/recovery, performance monitoring, Human Resources (HR) and others.

Support includes the customary duties expected of Windows System Administrators to maintain highly secure and available systems by adhering to cyber security guidance and implementing industry best business practices.

Provide local and remote administration for desktop, development, test, production look-a-like, and production systems and ensure that the system/application availability performance standard is met.

Aadhere to established timelines based upon established Project Plans and be co-located with the CISD. CPOL Service Desk tickets shall be used to initiate, coordinate, track, document and report all actual work performed under this requirement.

Administer a geographically dispersed, multi-OS environment, supporting Army HR production systems as well as development and test environments. Install and maintain Windows OSs in virtual and non-virtual environments as well as clustered and non-clustered environments.

Maintain compliance standards, upgrade software to the latest vendor releases of tools, implement new features as required, and apply vendor patches to address bug fixes and security vulnerabilities on Windows, COTS, and third-party software without degrading performance. Ensure all systems are on vendor supported versions that are configured in accordance with all applicable IAVM, STIG and other requirements.

Plan, document, coordinate, schedule, communicate and execute Windows desktop and server maintenance in recurring weekly and monthly maintenance for all Windows systems and applications.

DLA (Fort Belvoir)

Desktop/Helpdesk Support Tier 11 4/2015 – 10/2016

Key Functions:

•Providing/Provided in-person support and phone, remote support to end-users for various issues, including, e-mail/outlook issues, Network printers, LAN/connection, and software installation.

•Installed, Configured, service, repair, and maintain hardware and software for network services.

•Remedy ticket queue management

•User profile rebuilds, troubleshoot Outlook PST/Shared Calendars/Public

•Folders, and created/deleted profiles.

•Installation of software like At-Hoc, Office Communicator, Cisco Softphones, MS Visio/Project, and many other software.

Pentagon Contract Lockheed Martin (HP) 2014 - April 2015

Helpdesk Specialist Tier 11

Administration and Resource Management Division Service the Marin Corps.

•Design, install, configure, upgrade and managing Windows server 2003/2008 R2 systems.

•Design, install, configure, upgrade, image and manage Windows XP/7/8 systems.

•Troubleshoot and repair hardware and software, Server, network and workstation issues.

•Assemble, install and troubleshoot a wide array of computer systems, workstations and peripherals

•Install and configure wireless hubs, routers, switches, and various transmission media, server

hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network.

•Install, optimize and troubleshoot Local Area and Base Area Networks

•Configure, administrate and troubleshoot VPN and remote desktop connections

•Backup and reinstall user profiles, taking image of PCs and update virus definitions.

•Configure TCP/UDP ports, DNS and DHCP

•Create users and computers in active directory

•Install and configure Microsoft Outlook and change XML files to .PST files

HP Defense Manpower Data Center (DMD) 02/2013 – 2014

Tier 1 Representative

•Provide customer service for an inbound call center environment that supports hardware,

software and network communication for DMDC web-based applications

•Create and document tickets as per problem using “Clarify”, update information and

troubleshooting process thoroughly

•Work with team of implementation techs and others to accurately provide solutions to clients

•Perform Tier 2 level troubleshooting when necessary

•Remotely access client servers, PC’s and/or network devices and troubleshoot issues

•Analyze to isolate network and performance issues, escalate tickets within defined standards

•Knowledge of RAPIDS and DEERS systems(certified in RAPIDS)

Ashush Networks 2010 - 2013

Help Desk/Customer Service Representative

•Provide desktop support for multiple clients in the greater Washington region by phone or in person as needed.

• Support as necessary on a 24-7 basis to limit system down time during internal or external outages and peak enrollment periods

• Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines

• Experienced in Windows XP, 7, Windows 7, and Vista. As well as troubleshooting.

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