An extremely motivated professional with warm and friendly demeanor.

Six years of rich experience. Skilled in stakeholder management, Business Reporting & Documentation and creating Excel based Data Models. Punctual, problem solver and avid multitasker. Track record of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long- term success

linkedin.com/in/pooja-sharma-

9776a9a7

+1-214-***-****

adrobg@r.postjobfree.com

Frisco, United States

Excel Based Data Models

Data & Trend Analysis

Variance Analysis

Business Reporting &Documentation

Dashboards

Process Documentation/SOP Creation

Tally

MIS

PowerPoint

PMO

Compliance Management

Stakeholder Management

Reconciliation and Data

Validation

P R O F E S S IO N A L

S K ILLS

Creative

Reliable and professional

Organized

Time management

Team player

Fast learner

Motivated

S O F T S K ILLS

POOJA SHARMA

A B O U T

W O R K E X P E R IE N C E

#1. Khurana & Khurana Advocates & IP Attorneys

Sr. Associate, Operations Jan 2019 – July 2021

• Worked on Dashboards for weekly cadences with US, Europe and India based Stakeholders.

• Liaising with leaders and maintain pending/registered patent report.

• Manage relationships with key operations vendors.

• Track vendor pricing, rebates, and service levels.

• Review and approve all operational invoices and ensure they are submitted for payment.

• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.

• Preparing material for monthly Business Process Review & Geo Review Conceptualizing & Monitoring key business metrics for strategic improvement, suggesting measures to increase productivity, revenue generation and optimal resource utilization.

• Responsible for working on variety of reporting tasks like working on project management report - "Program Status Report".

• Identifying & analyzing the causes of Shortfall in Revenue and Direct Margin and highlighting the top shortfall programs with the Sr. Management.

• Manage relationships with key operations vendors. Track vendor pricing, rebates, and service levels

• Structuring, standardizing and automating the report preparation and building checks to ensure data integrity and quality.

• Conceptualizing and implementing innovative ways of streamlining operational metrics/ key reports for better monitoring.

S OCIAL

CONTACT

Athletics & Sports: Cycling,

Running, Badminton, Volleyball

Other Interests: Cooking, Reading

IN T E R E S T S

E D U C A T IO N

POST GRADUATE DIPLOMA IN MANAGEMENT (PGDM), MAJOR IN FINANCE MANAGEMENT

Symbiosis Pune, India 2016 - 2018

BACHELOR OF COMMERCE, MAJOR IN ACCOUNTANCY

University of Delhi 2006 - 2008

A C H IE V E M E N T S

• Won "Kudos" at various occasions from the Leadership at MetLife.

• Got “Top Performance” award consecutively for 2 years in 2016 & 2017.

• Winner of State Zone District East India Volleyball tournament in schooling.

• Participated in various academic and cultural activities at School.

#2. METLIFE GOSC

Sr. Associate, Insurance Compliance Nov 2015 - Oct 2018

• Ensuring compliance to by using in-house compliance tool.

• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.

• Handling customer escalations/grievances and provide appropriate solutions within the timeline, to make sure customer 100% satisfaction.

• Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.

• Implementing and deducing new ways of streamlining the existing reports and working on new requirements as per business needs

• Ensuring restricted email access to the employees & managing access to the production floor.

• Creating Org Chart and doing monthly reconciliations

• Imparting training to new joiners on Code of Conduct, InfoSec and driving out maximum participation.

• Assist HR with recruiting when necessary.

• Ensure operational activities remain on time and within a defined budget

• Manages day to day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.

• Monitors the work of team members to ensure reserves are adequately set and customer expectations are surpassed.

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