Office Assistant Customer Service

Jasmine West

Landover, MD 202-***-**** adrnun@r.postjobfree.com

Home Health Aide

Dynamic, qualified professional with recently earned Medical Office Assistant diploma enthusiastic and ready to enter the field. Results-oriented with expert ability to resolve difficult situations and provide superb customer service; demonstrated ability to multitask and produce tangible results. Committed to ensuring customers are always satisfied and adept at instituting process improvements that ensure a smooth-running operation. Seeking to leverage skills and recent education in a role that will lead to a positive impact on the entire organization.

Core Competencies

1.Identify and efficiently a diverse array of customer service issues.

2.Articulately and diplomatically handle face-to-face communications, phone calls, and written correspondence, building positive rapport and promoting public relations.

3.Conduct daily operations in a professional environment and carry out policies that ensure timeliness, efficiency, and chain of information structure.

4.Serve as go-to point person for team members, providing all necessary support, identifying and addressing urgent matters, and ensuring proper and timely follow through.

5.Take on special projects and respond to any issues or problems, providing appropriate resolution.

6.Research any special request(s) with exceptional attention to detail.

Professional Experience

Victory Home Care,Gaithersburg Md 20886 (2020-present

Home Health Aide

Feeding by mouth

Bathing

Transfer client to and from bed

Administrator medication

Change diapers or wet bed padding

Integrity Nursing Services Unlimited, Largo MD (2016- 2017

Home Health Aid

1.Changed diapers

2.Feed through g-tube

3.Feeding by mouth

4.Transfer client from bed to wheelchair

5.Bath clients

6.Give medications

SoftCloth Cleaning, Hanover, MD 2013

Housekeeper

1.Performed wide array of housekeeping duties.

2.Sanitized floors, surfaces, windows, and furniture.

3.Maintained a clean, safe environment, ensuring availability of supplies.

4.Removed trash and soiled linen.

New Horizon Supported Services, Upper Marlboros, MD 2010

Caretaker

1.Assisted with the caring of patients by bathing, feeding, and helping them with other personal activities.

2.Took residents on field trips and helped them with reading.

3.Significantly improved life quality of patients.

Design Mart, Washington, DC 2006

Building Maintenance Technician

1.Ensured all rooms, hallways, lobbies, lounges, restrooms, corridors, and stairways remained clean and free of debris.

2.Swept, scrubbed, waxed, and polished floors.

3.Vacuumed carpets, rugs, upholstered furniture, and draperies.

4.Dusted furniture and equipment.

5.Washed walls, ceilings, woodwork, windows, and door panels.

6.Restocked bathroom supplies.

Education/Technology

Diploma, Medical Office Assistant, Technical Learning Centers, Washington, DC, 2015

Computer Skills: Electronic Health Records, Word, Excel, Medical Office Software medication technician

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