Cockrell SIERRAH

San Bernardino, CA ***** 909-***-**** sdcockrell@rivco

.org

PROFESSIONAL

SUMMARY

Highly organized and efficient in fast paced multitasking environments; Strong meeting planning and facilitation skills; outstanding communications skills and builds relationships of trust. Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration. Focused on keeping systems updated and facilitating positive employee relations.

SKILLS

• Interpersonal Communication

• Employee Data Record Keeping

• Employee Interviews

• Verbal and Written

Communication

• Relationship Building

• Work Planning and

Organization

• Critical Thinking

• Problem Solving

• Minute Taking

• Data Entry

• Oracle PeopleSoft

WORK HISTORY

SENIOR HUMAN RESOURCES CLERK 08/2019 to CURRENT

Riverside County Probation Department, County Riverside

• Effectively coordinate all leave request for Family Medical Leave Act

(FMLA), California Family Rights Act (CFRA), Pregnancy Disability Leave (PDL), Medical, Non – Medical, and Military leave of absences for Probation Employees.

• Administer the Return to Work (RTW) Program, to include reviewing the doctor’s notes and approving return to work assignments.

• Administer leave programs and policies in accordance with applicable federal and state employment laws.

• Manage all administrative aspects of leave to include tracking hours and working closely with payroll to ensure that pay for employees is accurate and correct.

• Create and maintain leave files while ensuring HIPPA and employee privacy guidelines are closely monitored and effectively executed.

• Prepare the appropriate Family Medical Leave Act (FMLA) or Medical Leave of Absence (MLOA) documents and mail certified to the employee(s) address.

• Maintain current knowledge of Family Medical leave Act (FMLA) and Americans with Disabilities Act (ADA) guidelines and laws

• Maintain regular contact with all employees on leave and coordinate all aspects of return to work from leave.

• In direct partnership with the Disability Access Office (DAO), Workers’ Compensation Division, and County HR to provide accommodations for employees on leave.

• Provide employees with the proper LTD/STD information with their respective unions (RSA/SEIU/LIUNA/Management and Confidential).

• Confer with family members and answer questions on how to complete paperwork on behalf of the employee.

• Process Voluntary Time Bank (VTB) documents on behalf of employees.

• Manage Liability Management Database off Microsoft Access; pulling reports, completes all edits needed to operate database

• Operate out of PeopleSoft/HCM system.

• Produce and manage reporting metrics and analytics for all leave cases.

• Generate and approve leave notifications for all employees on leave.

• Conduct trainings for manager and supervisors on their roll when an employee is on leave.

• Conduct training for employee’s on the leave management process. HUMAN RESOURCES CLERK 12/2017 to 08/2019

Riverside County Probation Department

• Process and review leave request for Family Medical Leave Act

(FMLA), California Family Rights Act (CFRA), Pregnancy Disability Leave (PDL), Medical, Non – Medical, and Military leave of absences for Probation Employees

• Provide guidance and customer service to employees, supervisors, and management staff

• Deliver excellent customer service acting as a direct contact for employees who request or need assistance applying for a leave of absence

• Advise employees of their rights and responsibilities when placed on any type of leave

• Process a request for a leave of absence to determine if an employee is or is not eligible for the leave

• Determine if the employee is in compliance with Federal and State Regulations

• Create and maintain FMLA, CFRA, PDL, Medical, Non-Medical, and Military files for each employee on leave

• Prepare the appropriate Family Medical Leave Act (FMLA) or Leave of Absence (LOA) documents and mail certified to the employee(s) address

• Maintain current knowledge of Family Medical leave Act (FMLA) and Americans with Disabilities Act(ADA) guidelines and laws

• Process Voluntary Time Bank (VTB) documents on behalf of employees

• Send out County Wide Voluntary Time Bank Request for the Probation Department

• Process Workers' Compensation documents

• Manage Liability Management Database off of Microsoft Access; pulling reports, completes all edits needed to operate database

• Acts as a backup contact for the Department Return to Work Representative, communicating with the

• Process all Workers Compensation paper work for the Probation Department

• Process all Workers Compensation leaves

• Works out of PeopleSoft daily determining eligibility for all FMLA/CFRA/PDL leaves

OFFICE ASSISTANT III 02/2015 to 12/2017

Riverside County Probation Department Riverside

• Process employees leave notices/letters followed by making copies for records and retention

• Preparing mailing envelopes for USPS certified Return Receipt and regular mail

• Prepare USPS Certified Return Receipt for mailing confidential information

• Assist with LMU report Audits as needed – verifying accuracy of employee name, job title, location, division and more

• Links and Mail Merge all LMU notices, emails, and or any other working tools such as LMU checklist to our LMU database

• Assist with background maintenance of the LMU Database; i.e

• Adding columns, adding/editing wording and fixing formatting

• Recording relevant information for each employee leave into the LMU Database such as mailing dates, file location, and more

• Assist with determining eligibility for person on FMLA/LOA entering data and stats into Leave Management Database

• Works in Peoplesoft/HCM Production cross referencing and verifying accuracy on employees such as pulling benefit information, refers to check stubs, pulling accrual information, pulling queries on attendance and address listings

• Pulls reports and queries to collect data for persons on FMLA/LOA

• Acts as a communication with other service teams (HRJT/ HRGT) as a backup to the Senior HR Clerk

• Acts as a communication with Division Secretaries on behalf of the ASO and Senior HR Clerks when needed

• Created a detailed Microsoft Excel spread sheet to help track work history and Records Management (RMAP)

• File employee leave management files and medical files accordingly

• Oversees closed files for Leave Management Unit

• Consistently keeping up with and organizing closed files checking for completion and accuracy of all closed files

• Prepares all LMU closed files for RMAP or Purging

• RMAP files are organized, labeled, and have the transfer list ready for the archiving process

• Scanning LMU files to a secure and confidential folder

• Updates all LMU notices/letters/ and packets

• Refers to the HR Toolbox on rc-hr.com every three to six months and checks for any updated forms, followed by going back to our LMU folder and replacing all PDF's, Word Documents (Mail Merge), and packages to reflect the updated county forms

• I enter a revised date at the bottom of all forms/letters to keep track of the latest version of the document

• Organizes LMU working folder to have quick and easy access to all working tools

• Meets with Senior HR Clerk weekly and shadows their everyday work stations taking detailed notes and asking all necessary questions

• Takes minutes/ meeting notes for LMU meetings

• Updates all directories for the Leave Management Unit – contact listing, (HRGT, HRJT, ACO-Payroll, W.C & Report Schedules, & Division Contact Listing)

• Operating Standard Office Equipment such as fax machine, printers, copiers, and DYMO label maker

• Prepares supply order for the Leave Management Unit and submits for approval

• Make dozens of copies for several LMU packets every two weeks for the more frequently used packets and monthly for all others non frequently used packets (FMLA Packets - 110 pages and 90 copies, STD Packets – 22 pages and 30 copies, RSP Packets – 30 pages and 30 copies, LIUNA Packets – 24 pages and 30 copies

• The following are prepared every two weeks

• Other LMU Packets not mentioned above are prepared every month

• Co Ambassador for the Culture of Health (COH) – attends and participates in monthly culture of health meetings and brings back all information related to each element (Financial, Physical, Social, Community, and Career) to Administration Division

• Posts and updates culture of health board located in the breakroom monthly for employees to utilize the information that was given at the Culture of Health Meeting

• Prepares Authorization for Outstanding Training and Travel (AOTT)

• Front Counter Support/Reception – Screen all incoming calls and direct calls accordingly

• Direct visitors to appropriate staff member upon arrival logging and/or tracking visitor's arrival time

• Maintain appointment logbooks for scheduling appointments in Microsoft Outlook Calendar

• Screen, track, log and date stamp all incoming mail (inter office or outer office) and fax distributing accordingly

• Issue visitor badges observing and/or reporting any unusual or suspicious persons or activities.

OFFICE ASSISTANT II 05/2014 to 02/2015

Riverside County Probation Department, Riverside County

• Documenting conversations held with law enforcement via telephone of any information that was released on a client, for further investigating if needed

• Handle a multi-line phone with public and law enforcement inquires

• Screening calls for the management team

• Greet and sign clients into sign-in log (including time of arrival, name, PO's name, and direct to appropriate Probation Officer)

• Monitor the lobby and make sure everybody is in compliance with the rules

• Answer questions and direct probationers on how to complete forms

• Research cases in Jams for client identification number (CID), current probation officer, and retrieving file

• Enter case numbers into Juvenile Adult Management Systems (JAMS)

• Sorts, screens, prioritize and routes incoming mail, also adding a contact in JAMS and distributing mail accordingly. TAP OFFICE ASSISTANT II 05/2014 to 09/2014

Riverside County Probation Department, Riverside County

• Enter cases into the Juvenile Adult Management Systems (JAMS)

• Research cases in Jams for Client Identification number (CID), current Probation officer, and retrieving file

• Monitor the lobby and make sure everybody is in compliance with the rules

• Answer questions and direct Probationers on how to complete forms

• Greet and sign clients into client sign-in log (including time of arrival, name, PO's name, and direct to appropriate Probation Officer)

• Handle a multi-line phone with public and law enforcement inquiries

• Documenting conversations held with law enforcement via telephone of any information that was released on a client, for further investigating if needed

• Provides general information to office and telephone callers and/or refers them to appropriate party

• Maintains control files to monitor the status and expedite the completion of staff assignments.

DEPARTMENT MANAGER 01/2010 to 05/2014

McDonald's

• Bernardino County

• Hire crew - prescreen resumes, interview candidates, check references and select crew members for hire

• Reviewing policies and procedures regarding personnel and payroll reporting requirement with all new hires

• Providing a brief orientation to all new hires of policies, procedures, and expectations

• Supervise crew - assign duties, monitor time and attendance, and counsel employees on behavior/professional matters

• Schedule crew - responsible for setting the weekly schedules for approximately 50 plus crew members to work

• Make adjustments for labor; if labor is high send crew member's home and if labor is low call crew into work

• Payroll - Auditing attendance reports for completeness and conformity and responsible for reporting any payroll violations

• Sign off on time cards and submit to the corporate office for processing

• Clerical work - perform data entry when setting targets for guest count, car count, sandwich count, drive thru service times, dine in service times and kitchen service times

• Prescreening all management calls and taking a thorough detailed message

• Maintain store managers calendar; scheduling appointments, reserving dates, and updating calendar frequently with all other miscellaneous information

• Faxing and filing of payroll data and personnel records

• Submit weekly reports using Microsoft Excel - create spreadsheets, input and sort data

• Create memorandums to issue directives to the staff using Microsoft Word

• Count down employees cash registers - make sure their drawers have the correct amount of money inside

• Make out bank deposits- put together large amounts of money in a deposit bag to send to the bank

• Completing deposit slips and completing reports submitted to the corporate office on bank deposits

• Count the safe daily- make sure the safe has the correct amount inside each day and complete a report on any shortages or overages

• Order uniforms - order all new hire uniforms, order any necessities the crew needs as far as shoes, uniforms, hats, name tags, and etc

• Recording all items on an excel spread sheet

• Daily inventory - count the product we have daily and make sure it's the right amount

• If there are discrepancies I have to report the shortage/overage

• Make sure that products are stocked and cared for accordingly

• Address customer complaints - call the customer personally to find out the nature of the complaint, research the complaint, address it with staff, and apologize sincerely to the customer to ensure great service next visit

• Schedules appointments and relieves supervisor of administrative detail, such as, checking time and attendance reports and approving purchase requisitions

• Assists in carrying out administrative policies and procedures

• Food safety procedures - take temperatures on all products daily

• Make sure every employee is using the correct procedures in dealing with food i.e

• Washing hands every 30 minutes, pulling hair back, wearing gloves, cleaning uniforms etc

• Set targets crew members to meet- set speed targets and cleanliness targets following up hourly

• Put crew in their position - giving them their daily duties and responsibilities

• Weekly and daily cash audits - document our store's daily and weekly profits and cash loss

• Prepared and organized paperwork and spreadsheets for meetings

• Calling meetings and taking minutes during meetings

• Composing the meeting minutes on Microsoft Word and distributing amongst the management team

• Met daily, weekly, and monthly deadlines under pressure. CREW 06/2008 to 12/2010

McDonald's

• Taker – took food orders and gift orders by entering the order on a monitor

• Presented food - read the order off a monitor and bagged the order quickly and accurately

• Greeted customers - welcomed every customer that came through the door and gave the best hospitality

• Met targets that have been set- any expectations as far as speed, cleanliness, and accuracy were met thoroughly

• Cleaned work areas - all areas must be cleaned and sanitized every 30 minutes

• Stocked product as it arrived to the store - stocked food and cleaning supplies on shelves

• Assisted disabled customers - took the extra step by helping them to their table, opening doors for them, walking their food to their tables, and throwing their trash away for them.

EDUCATION

High School Diploma 06/2009

Etiwanda High School, Etiwanda, CA

Some College (No Degree)

. Chaffey College, Rancho Cucamonga, CA

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