Shraddha Yogeshkumar Patel

Kitchener, ON 604-***-**** adrmsw@r.postjobfree.com

Education

Post-Graduate in Web Design and development September 2020 – December 2021

· Conestoga College

Bachelor of Computer Engineering August 2015 – June 2019

· Gujarat Technology University

Technical Skills and Certifications

Programming Languages: Java SE and EE, Python, C, C++, C#, Kotlin Web Development: Android, PHP, JavaScript, HTML, CSS, XML, C++, C#, ASP.NET, JSON, Rest API Applications, IDE, Cloud, ML, Tools: MS Visual studio, Android Studio, Git, JIRA, AWS, VS Code, Eclipse Databases: MongoDB, MySQL, NoSQL, Firebase, PostgreSQL Operating Systems: Windows, MacOS, Linux

Work Experience

Technical Service Representative Gatestone, North York May 2022 – Present

• Diagnose and resolve technical problems on Ethernet, Wi-Fi, VPN, DNS.

• Assist to more the 200+ individuals with knowledgeable technical support and troubleshooting guidance.

• Employ timely report and multi-tasking skills to maintain high service levels.

• Thoroughly document customer interaction and escalation potential issues. Customer Service Representative Majorel, Waterloo January 2022 – June 2021

• Provide order support to customer via phone, chat, and email with a 97% customer satisfaction ratio.

• Help 500+ people within 5 months with good satisfaction ratio of clients.

• Product recommendation, information, and complete sales based on identified buyers need. Junior Software Developer Riyansh Webtech LLP, India February 2020 – January 2021

• Support, design, develop, test the software by the agile methodology.

• Identified and corrected 100+bug fixes.

• Interactive website ensuring high traffic, page views, and better user experience, resulting 60% increase in sales.

• Design and created 3 onsite database. Maintained a group of 25 database in MySQL. Projects

Tour Guide Application and website Android Studio, .NET, HTML, MySQL

• Launched an android app for collaborative tours and ease of travelling. That navigates places, members travelling with them, also members can group chat and upload the pictures.

• Build the database with MySQL database storage with the increase of efficiency by over 50%. Niktech Solutions WordPress, HTML, CSS, PHP

• Developed IT company website using various WordPress Plugins. Followed Agile methodology to give weekly update.

• Created an website that can give customization on particular pages, responsive, navigations. Daily Global News HTML, CSS, JavaScript

• Built an application that fetches live news all over the world that can filter the news of the 10days with time and date. Gave the convince to the people for more than 65%

• Deployed the global News API to retrieve the top headlines that are published by over 60,000 news sources. Vehicle Number Plate Recognization Image Processing, Android Studio

• Detach the number plate of the Vehicle which are up to the speed of 50km/h.

• Extract the user’s data from the license plate and gave the accuracy output for 97.89%

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