Customer Service Shift Manager

Bonham, TX ***** 626-***-**** adrljt@r.postjobfree.com

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VENUS L. BROWN

PROFESSIONAL SUMMARY

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Ready to offer exceptional leadership and planning abilities to take on new role in fast food setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in fast food standards and market trends. Offering 10 years in the fast food industry experience and strong track record leading teams through daily operations. Personable and energetic with skill in employee scheduling and inventory management.

SKILLS

Getting orders from customers and preparing food accordingly.

Checking the temperature of the food to ensure safety.

Administering cash positions and dealing with bank deposits.

Making sure that all employees are aware of new

Leadership skills

Organizational skills

Work well with and without

Delegating Work

Verbal and Written Communication

Microsoft Office

Managing Operations and Efficiency

Payment Processing

Maintaining Required Compliance

Scheduling and Coordinating

Supply Ordering

Inventory Control

POS Inventory System Operation

Opening and Closing Procedures

Employee Coaching and Motivation

Client Correspondence

WORK HISTORY

SHIFT MANAGER 11/2009 to 03/2017

Taco Bell, CA

Trained and mentored new employees to maximize team performance.

Supervised employees and oversaw quality compliance with company standards for food and services.

Kept employees operating productively and working on task to meet business and customer needs.

Coached crew members to optimize performance and motivate toward more efficient work.

ASSISTANT STORE MANAGER 05/1986 to 12/2008

Mc Donald's, Pasadena, CA

Achieve sales growth and maintain company standards of excellence for your assigned shift by managing the flow of food service activity, assigning tasks, overseeing cash control and focusing on providing the highest quality food with the best customer service possible

Supervision

Finish project on or before deadlines

ELIGIBILITY WORKER II 06/1989 to 10/2007

Los Angeles, Social Service, Pasadena, CA

Pre-screen clients to see if they qualify for programs benefits

EDUCATION

BUSINESS Pasadena City College, Pasadena, CA

EDUCATION

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