Customer Service Support
Resume:
HARISH PANDIAN ASOKAN
PROFESSIONAL SUMMARY
To achieve excellence in the profession by continuously
upgrading my skills and to be an active contributor for the development of the firm. Hands-on experience planning, analyzing, and implementing assigned projects and establishing schedules and project parameters. Solves critical issues in time-sensitive environments. Offering strong work ethic and track record of building loyal customer and employee relationships.
EDUCATION
Bachelor’s in engineering, Mechanical, 2013
S h r i d h a r U n i v e r s i t y – Rajasthan, India. Attended workshop in Customer Relationship
Management, Bangalore, India.
WORK HISTORY
CUSTOMER RELATIONSHIP MANAGER,
08/2017-05/2022, EKAY & ASSOCIATES, Madurai,
INDIA.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Communicated professionally with colleagues, freelancers, and clients.
• Responded proactively and positively to rapid change. Peterborough, ON K9J3W3
adrh3o@r.postjobfree.com
ACCOMPLISHMENTS
• Achieved scheduling by
introducing project for various
tasks.
• Assisted senior leadership
teams.
• University youth festival event
organizing head
• Organized travels for various
events.
• Used Microsoft Excel to develop
tracking spreadsheets.
SKILLS
• Risk Management
• Non-compliance Assessments
• Detail Oriented
• Documentation and Reporting
• Data Analysis
• Verbal and Written
Communication
• Analytical Thinking
• Sales Development
• Proactive communication
• Proficient in MS Project, Excel,
Word, Powerpoint, Teams,
, AUTOCAD
• Time and stress management
CERTIFICATIONS
• First Aid & CPR
• Customer Relationship Management
CUSTOMER RELATIONSHIP
EXECUTIVE, 01/2014 - 03/2017
PADINK ENGINEERING, Chennai, India.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on latest products to increase sales.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Understanding key customer individual needs and addressing.
• Responded proactively and positively to rapid change.
• Conducting business reviews using CRM programs.
• Organizing schedules, Training, and setting goals.
• Target Achieving.
• Supervising the entire work process.
FAMILIAR WITH
Customer Handling
Positive sales
Engineering drawings mechanical
6S Rules
Root cause analysis
Promoting
Marketing
HOBBIES
Travel
Explore new areas
Volunteering
Badminton
Contact this candidate