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Customer Service Assistant Manager

Location:
Decatur, GA
Salary:
$200 - $700
Posted:
June 19, 2022

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Resume:

Felicia Hall

Patient-centered and energetic Certified Nursing Assistant with 7 years of experience in long-term health care facilities and nursing homes providing high-quality patient care. Lithonia, GA 30058

adrf9k@r.postjobfree.com

+1-770-***-****

I am a passionate multi-tasker dedicated to supporting team objectives necessary to facilitate top- quality care. Im also a kind-hearted professional with the skill-set needed to approach each day with intention and an organizational plan. Giving each residents or clients the respect and dignity they need. By providing them with the best care possible daily. Authorized to work in the US for any employer

Work Experience

Caregiver

PRIMECARE HOME CARE SERVICES - Atlanta, GA

August 2018 to May 2019

A Caregiver taking care the elderly and disabled and sick. Going beyond and above my job duties to give my help and ability to do my job and others job without complaints. Also I will continue to bring new ideas that will improve cutting- edge health services to each client or resident. Improving the growth of the company’s success.

Caregiver

Medciphers - Atlanta, GA

November 2018 to April 2019

A Caregiver taking care of the elderly and disabled and sick. Going above and beyond my call of duties bring new ideas to help to grow and prosper.

PrimeCare Home CareHome Health Aide

Milledgeville, GA

September 2011 to May 2012

Responsibilities

Cook, clean, bathe them, take walks with them i run errands, i also comb their hair and make beds, i gave them care they need every client had different situation. Accomplishments

I got better at my job. My clients were crazy about me, so were my employer.It made me wonna continue working with the ederly and disable.

Skills Used

Bathe, lift, change daiper, comb hair, cook, clean, walk, errands. Assistant Manager/Cook/Cashier

CENTRAL PARK - Sparta, GA

April 2008 to December 2008

Made sure that all job duties were being performed. According to guidelines put in place so the business would run smoothly on day to day operations. I did inventory, stock, cashier, cook, clean, business calls, customer service to all consumers, all orders was done in a timely matter. I opened and closed the business after each shift.

Manager/Cashier/Cook

MJ’S Chateau - Sparta, GA

April 2006 to April 2008

Made sure that all job duties were being performed. According to guidelines put in place so the business would run smoothly on day to day operations. I did inventory, stock, cashier, cook, clean, business calls, customer service to all consumers, all orders was done in a timely matter. I opened and closed the business after each shift.

Backup Cook/ Cashier/Dishwasher/Inventory

Huddle House - Milledgeville, GA

March 2003 to April 2004

I did inventory, stock, cashier, cook, clean, dishwasher, business calls, customer service to all consumers, all orders was done in a timely matter.

CNA

Green Acre Nursing Home - Milledgeville, GA

June 2000 to December 2002

Responsibilities

Bathe, change daipers and pads, bed linen, change clothe, feed them.etc... Accomplishments

Doing my job was my impact i love what i do.Taking care of others that not able to take care of themselves Skills Used

Bathe, beds, change linen, daipers, clean, feed them, etc... Education

Bachelor of Business Administration HSA in Health Services Administration Strayer University-Georgia - Atlanta, GA

April 2022 to May 2022

Business Bachelor's degree in Health Services Administration Strayer University-Georgia - Lithonia, GA

August 2015 to May 2019

Diploma in Cosmetology

Central Georgia Tech - Milledgeville, GA

2009 to 2011

Certification Cna in healthcare

Home Excel - Sparta, GA

2000 to 2001

Skills

• Caregiving (7 years)

• Computer skills (7 years)

• Alzheimer's care (6 years)

• Dementia care (2 years)

• Laundry (10+ years)

• Microsoft Word (7 years)

• English

• Home care (7 years)

• EMR systems

• Medical scheduling

• CPR

• Customer service

• Vital signs

• Cooking

• Meal preparation

• Cashiering

• Assistant manager experience

• Cleaning

• Food preparation

• Patient care

• Microsoft Excel

• Senior care

Assessments

Work style: Reliability — Highly Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Customer service fit — Proficient

October 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Written communication — Familiar

October 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar

Sales skills — Familiar

October 2021

Influencing and negotiating with customers

Full results: Familiar

Medical receptionist skills — Familiar

October 2021

Managing physician schedules and maintaining accurate patient records Full results: Familiar

Home health aide skills — Proficient

March 2022

Providing care to patients in a home setting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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