Alabama Power Service Representative

Shantal Coleman

P.O. Box ****

Uniontown, AL ****6

Home: adrbp6@r.postjobfree.com

Work: adrbp6@r.postjobfree.com

Cell: 334-***-****

Professional Summary

I’m an ambitious person. I have professional work ethic, excellent verbal communication skills, interest in customer by carefully listening to concern and resolving their problems. Effectively, I can handle irate customer in a friendly and patient manner. Seeking occupational challenge using personal creativity and imagination to develop practical solutions. I also have the ability of handling cash.

Work Experience

Temporary Customer Service Representative

Alabama Power Company

March 2021- Present

A customer service representative concerns with the objective of maintaining positive customer relationships with an organization. We interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.

Sewing Operator

Plantation Patterns

October 2018-March 2021

Machine operator work in manufacturing units and operate equipment to create or process various items. Includes using precision tools, inspecting parts, meeting and exceeding production goals, maintaining a clean and safe workspace, and correcting errors. Oiling machines and making sure your pillows are closed with no holes, raw edges and do defects before being ready to ship.

HVAC Receptionist

Turner Service & Repair,

Birmingham, AL

December 2016-October 2018

Answering customer phone calls.

Scheduling appointments for customers.

Checking emails several times daily.

Making new electronic work orders.

Filing.

Receiving of regular deliveries.

Basic accounting including invoicing, receiving payments, and matching packing slips with jobs.

Bookkeeping.

Group Home Manger

Cahaba Center, Uniontown, AL

September 2015-Octobor 2016

Responsible for performing a variety of tasks related to training and oversight of care for waiver/residential consumers in group residential setting.

Substitute Teacher

Perry Co. Board of Education, Marion, AL

January 2012-Octobor 2016

Discuss assigned duties with classroom teachers to coordinate instructional efforts.

Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.

Distribute tests and homework assignments and collect them when they are completed.

Enforce administration policies and rules governing students.

Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.

Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.

Parent Educator

Perry Co. Board of Education, Marion, AL

January 2012-June 2016

Hippy USA program taught or instructed courses other than those that normally lead to an occupational objective or degree. Courses included self-improvement, non-vocational, and nonacademic subjects. Teaching took place in client’s home.

Nursing Aide

Helping Hand

Demopolis, AL

April 2010-October 2015

Provided individual, compassionate, understanding personal assistance to patients in their own homes.

Assisted assigned patients with daily activities, including dressing, bathing, grooming, and personal hygiene matters.

Provided basic housekeeping assistance in patient homes, including cleaning, washing, and meal preparations.

Education

Business Administration

Business Administration, 2013 (Attended three semesters)

Selma University

Selma, AL

Vocational Certificate or Credential, Phlebotomy Technician/Phlebotomist

Phlebotomy, 2012.

Selma University

Selma, AL

Vocational Certificate or Credential, Cosmetology and Related Personal Grooming Services

Wallace Community College 2005

Selma, AL

References

Available upon request

Contact this candidate