Patricia Johnson

CUSTOMER S E RVICE

Details

757-***-****

adr706@r.postjobfree.com

Skills

Ability to Work in a Team

Fast Learner

Communication Skills

Customer Service Skills

Time Management Skills

Problem Solving Skills

Excellent Communication Skills

Troubleshooting Skills

Multitasking Skills

Mediation and Negotiation Skills

Marketing Strategies

Hobbies

Volunteer Services

Reading

Exercising

Languages

English

French

Profile

An Energetic, Driven Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Possesses the ability to build positive working relationship. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent Problem solving skills, time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. Employment History

Branch Customer Service Representative, Anthems Inc, Virginia Beach F EBRUARY 2 0 2 0 — PRESENT

• Maintained up to date knowledge of products and services.

• Resolve conflicts and facilitate team's optimum performance.

• Monitored and coordinate issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.

• Marketed special offers and sales to customers over the phone

• Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.

• Worked to address all customer concerns in a timely and effective manner.

• Handled large volume of calls on a day to day basis with a sense of calm and good work ethic.

• Developed successful tactics to sell products and services to customers.

• Worked to understand the needs of each customer. Customer Service Representative, Wells Fargo, Norfolk S E P T EMBER 2 0 1 8 — JANUARY 2 0 2 0

• Greeted customers with enthusiasm and a delightful and helpful attitude.

• Coached employees through day-to-day work and complex problems, monitoring metrics and developed actionable insight to improve efficiency and performance.

• Provide information to customers on their account status, account balances making suggestions of new banking products to customers.

• Conducted training and mentored team members to promote productivity and commitment to friendly service.

• Assessed personnel performance and implemented incentives and team-building events to boost morale.

• Responded to guest complaints in a professional and effective way.

• Coordinates customer on boarding and outreach calling activities with CSR staff

• Provide fast and friendly customers over the phone calls. Customer Sales Representative, Carmax, Orlando

OCTOBER 2 0 1 5 — S E P T EMBER 2 0 1 8

• Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.

• Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.

• Collected customer feedback and made process changes to exceed customer satisfaction goals. Assisted customers with setting appointments, special order request and arranging for pick-up.

• Provided high quality customer service to customers.

• Handled sales transactions and returns in a timely manner.

• Answered all questions regarding vehicles and promotions while Coordinating customer follow-up programs.

Education

Bachelor of Art and History, University of Lagos, Nigeria, Lagos AUGUST 2 0 0 5 — AUGUST 2 0 0 9

• Graduated with High Honors.

High School Diploma, Government High School Lagos, Lagos S E P T EMBER 1 9 9 8 — AUGUST 2 0 0 5

References

References available upon request

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