Customer Service
Resume:
MARY JONES
Las Vegas, NV *****
1-702-***-**** - adr6dg@r.postjobfree.com
PROFESSIONAL SUMMARY
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. SKILLS
POS Systems and Ordering Platforms
Understanding Customer Needs
Multitasking and Prioritization
Computer Proficiency
Multi-Line Phone Systems
Inbound and Outbound Calling
Call Volume and Quality Metrics
WORK HISTORY
06/2019 to Current Customer Service Representative Cvshealthcare.com – Las Vegas, United States
Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended products to customers, thoroughly explaining details. Assessed caller accounts to determine Pharmacy benefits, identify service needs and resolve issues.
Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information 08/2007 to 07/2018 Customer Service Associate
WALMART – Santa Clarita, California
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers. Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Answered constant flow of customer calls with minimal wait times. Developed and actualized customer service initiatives to decrease wait times.
'Managed over 50 customer calls per day.' to Increased sales by 10%". EDUCATION
03/2008 Associate of Arts: Medical Office Assistance Antelope Valley College - Lancaster, CA
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