Denetra Palo

adr5yq@r.postjobfree.com 585-***-**** Dublin, OH 43016

Summary

Professional and multi-skilled receptionist with over 10 years of experience in implementing strong administrative skills and extensive knowledge of the general duties and responsibilities of an administrator.

Skills

Excellent customer service

Strong attention to detail, organization, and accuracy

Ability to identify critical issues quickly and accurately

Good verbal and written communication

Premises and surveillance

Advanced Technical Literacy

Microsoft Office Excel Power Point

Type:35 WPM

Data Management

Experience

Security Guard

09/2018 - Current

First Coast Security Columbus, OH

General administrative and clerical support.

Greeted, signed in/out, and directed clients and customers as appropriate based on the purpose of their visit.

Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.

Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.

Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.

Monitored access control systems and key code records for suspicious activities.

Customer Service Representative

03/2017 - 04/2018

Contact US Communications Columbus, OH

Opened/ Closed Shop.

General retail and administrative support.

Answered and transferred inbound calls utilizing multi-line telephone.

Organized and filed bank deposits, paperwork, sales and inventory documentation.

Coordinating with the store team for achieving sales goal.

Actively approached customers in-store.

Placed online orders, assisted with current orders, and notified customers when their shipment arrived at the shop location.

Processed business transactions, cash handling, processed debit/credit cards and perform returns or exchanges when permitted.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Associate

01/2016 - 02/2017

Safelite AutoGlass Columbus, OH

Handled operational procedures.

Answering incoming calls, setting up glass repair appointments.

Educated customers on special pricing opportunities and company offerings.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Upheld quality control policies and procedures to increase customer satisfaction and relayed customer feedback to cross-functional teams to improve products and services.

Executed on-time and under-budget project management to resolve complex issues.

Education and Training

Esthetics

09/2015

Continental School of Beauty Culture - Rochester Rochester, NY

High School Diploma

06/2011

Edison Tech VOC High School Rochester, NY

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