Project Manager Product

Nathan Laubenstein, MBA

Rochester, MN ***** 402-***-****

adr57t@r.postjobfree.com linkedin.com/in/nathan-laubenstein PRODUCT MANAGER

Strategic, analytical product manager with extensive experience in project management, process improvements, and leadership. Adept at driving projects from inception to execution. Drives projects from inception to execution while leading high performing teams who consistently meet targeted goals. Known for designing software and platforms that meet stakeholder needs. Partners with cross-functional teams to implement process improvements that promote efficiency. KEY AREAS OF EXPERTISE

• Project Management • Collaboration Skills • User Experience

• Process Improvements • Leadership • Key Performance Indicators (KPIs) EXPERIENCE

Verizon Communications, Inc., Rochester, MN; Phoenix, AZ; Lincoln, NE January 2010 - Present

Principal Engineer - Technical Product Management, Rochester, MN, December 2021 - Present (Remote) Drive product and business-planning process across cross-functional teams.

• Managed support for AEM with XML plugin for Verizon's KB instance.

• Analyze stakeholder needs, and technology trends to ensure successful product rollouts.

• Develop, implement, and maintain product roadmaps and ensure timelines sync across multiple departments.

• Support Content as a Service fragmentation and development.

• Manage and Collaborate with Agile Core Teams and engineering to develop, QA, and release products that improve the company.

• Set and utilize OKRs to collaborate, set goals, and drive results. System Specialist (Product Owner), Rochester, MN; Phoenix, AZ, December 2018 - December 2021(Remote) Led design team to wireframe and create platform-agnostic UI / UX for enterprise-wide deployment.

• Managed UX design and wireframe for Mobile Edge Computing prototype deployment.

• Utilized project management tools to track progress, provide guidance, and read out to leadership.

• Built and maintained digital 3D content organization and modular design system for rapid prototyping, application, and feature development.

• Orchestrated research and managed / developed PBR texturing process to reduce design team turnaround.

• Directed the design team to wireframe and create platform-agnostic UI / UX for enterprise-wide deployment.

• Managed QA testing for webGL implementation of VR safety training.

• Streamlined processes, removed obstacles, and prioritized product backlog for the software development team.

• Effectively communicated and partnered with Product Owners, stakeholders, designers, IT, engineers, and developers to deliver a virtual reality manhole safety project on time and under budget. Senior Analyst VR Development (Scrum Master), Phoenix, AZ, April 2017 - December 2018 Researched and developed software for the latest AR / VR / MR hardware, keeping abreast with the latest software developments.

• Gathered and evaluated user requirements in collaboration with stakeholders, clients, and team.

• Guided a cross-functional team in SCRUM / Agile project workflow adoption.

• Illustrated design ideas using storyboards, process flow, and sitemaps.

• Developed UI mockups and prototypes that clearly illustrated how sites functioned and looked.

Operations Analyst (Project Manager), Phoenix, AZ / Lincoln, NE, April 2015 - April 2017 Oversaw waterfall projects in a matrix environment utilizing Jira to manage assignments, lead communication, and plan sessions.

• Utilized SQL to pull and verify data to build reports and coordinate with IT.

• Executed analytics-based strategic decision making and leadership for the team, reaching optimal burn-down level and increasing item completed per week by 12%.

• Leveraged workflow management systems to prioritize tasks and track, identify, document, and report on lessons learned.

Quality Analyst, Lincoln, NE, May 2014 - April 2015 Completed project to streamline reporting and read out a process for QA feedback to leadership.

• Managed process to formally organize QA feedback / presentations and reduced follow-up contacts.

• Utilized Crystal Reports to coach upwards in the organization, holding leadership accountable to drive center results.

Supervisor, Technical Support, Lincoln, NE, October 2013 - May 2014 Proactively implemented tailored action plans to develop representatives to reduce escalations by 11% and ticket count by 7%.

• Fostered a positive team environment that allowed representatives to contribute to the team culture.

• Prepared representatives and other non-reporting employees for interviews and assisted with their development.

Transition Coach, Lincoln, NE, November 2012 - October 2013 Led troubleshooting discussions and gave best practice instructions.

• Devised worksheets and presentations to increase the effective use of resources.

• Coached representatives on proper behavior, providing de-escalation support.

ADDITIONAL RELEVANT EXPERIENCE

Verizon Communications, Inc., Rochester, MN; Phoenix, AZ; Lincoln, NE Customer Service / Technical Support, Lincoln, NE

EDUCATION

Master of Business Administration, with Project Management Concentration Strayer University, Washington, D.C.

Bachelor of Fine Arts with Commercial Art Minor

Concordia University, Seward, NE

COMPETENCIES

Core

Product Management Compliance Negotiations Product Ownership Process Improvements Conflict Resolution Requirements Assessments Reporting Stakeholder Management Troubleshooting Documentation Business Analysis Quality Assurance Project Bidding and Planning Team Building Risk Mitigation Technical

SCRUM / Agile User Stories Digital 3D Content Waterfall Backlog Refinement webGL Adobe Creative Cloud Microsoft Office (Word, Excel, PowerPoint, Project and SharePoint) HTML UI and UX Design VR Development Wireframing Storyboards Tableau Process Flows Blender Jira Sitemaps Fusion 360 Confluence Mockups

Substance Suite Trello Content as a Service Visio Wrike G Suit Draw.io Prototypes SDLC Unity Digital Design Epic

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