HEATHER DAVIS

adr4n7@r.postjobfree.com 614-***-**** Delaware, OH 43015

Summary

Efficient and personable Senior Escrow Officer with a combined 27 years of Escrow and Mortgage Lending experience making complex real estate transactions seamless for agents, buyers, sellers, and colleagues. Customer-focused and disciplined detail person with exceptional proficiency at coordinating multiple transactions simultaneously and accurately. Team player with history of smooth closings and repeat customers.

Skills

Ability to multitask, stay organized, prioritize, and meet deadlines in a fast paced and high pressure environment

ResWare, SoftPro, Qualia, RamQuest, and Title Express Software Experience

Relationship Building and Management

Proactive and Self-Motivated

Ability to Process a file from beginning to end including escrow and disbursement

Excellent Customer Service Skills with a 5 star review on Yelp and on Google from prior customers

Experience working remotely or in an office either independently or on a team

Strong Work Ethic

Willingness to Learn

Supervision & Leadership

Experience

Landsel Title Agency Delaware, OH

Senior Escrow Officer

06/2020 - 06/2022

Promoted a first-time-right and on-time mentality to eliminate errors and rework, resulting in satisfied customers without surprises resulting in a smooth and efficient process .

Reviewed lender closing instructions carefully and prepared the Closing Disclosure or Alta Settlement Statement to send to the lender to match the bottom line amount needed.

Sent final numbers to all parties to confirm closing times and location and what was needed at closing.

Closed purchase transactions in multi-state, high-volume environment and satisfied customer expectations by meeting timelines and communicating proactively.

Oversaw and supervised the workflow of our 3 person team at the Delaware location where we promoted a positive and friendly team environment which challenged and learned from each other in a positive and productive way.

Trained any new Escrow Officer's or Processor's that were hired for the Delaware location.

Worked with customers, realty professionals and lender representatives to complete a smooth and efficient process.

Prepared closing documents with care to eliminate errors or delays in processes and closing and balanced the file out for the funding department.

Stewart Title Westerville, OH

Transaction Manager

10/2019 - 05/2020

Primary contact for mortgage lenders, buyers, and buyer's agents.

Prepared a Closing Disclosure or an Alta Settlement Statement after careful review of lender closing instructions. Sent to lender to match for closing and balanced file out in order to fully fund the file once funding authorization was obtained if needed.

Worked both on purchase and refinance transactions with Builders, Buyers, Sellers, Real Estate Agents and Investors maintaining regular communications to discuss and resolve any issues.

Prepared closing documents including the deed for the attorney to review and approve, with care to eliminate errors or delays in processes.

Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.

World Class Title Westerville, OH

Escrow Officer

04/2017 - 10/2019

Prepared a Closing Disclosure or a HUD Settlement Statement after careful review of the lender's closing instructions to balance with the lender and distributed final number to all parties.

Trained new Escrow Officers hired in.

Cultivated and strengthened productive relationships with Real Estate Agent's, Buyer(s), Seller(s), and lenders.

Maintained regular communications with clients to discuss and resolve issues.

Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions.

TransCounty Title Agency Gahanna, OH

Escrow Officer

08/2016 - 02/2017

Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.

Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions

Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.

Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements and prepare a Closing Disclosure or Alta Settlement Statement for the lender and finalize for closing.

Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.

Northwest Select Title Worthington, OH

Escrow Officer

05/2012 - 08/2016

Promoted from an Escrow Processor to an Escrow Officer with an assigned set of clients.

Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.

Reviewed contracts, commitments and orders to prepare for closing and assembled documents to prepare files and facilitate smooth final transactions and repeat business.

Reviewed title commitment and identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.

Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements and prepared a Closing Disclosure or Alta Settlement Statement to send to the lender for review and approval.

Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.

Closed purchase, refinance, short sale and foreclosure transactions in a high-volume environment and satisfied customer expectations by meeting timelines and communicating proactively

Attended industry-related functions and earned word-of-mouth recommendations.

Education and Training

Gahanna Lincoln High School Gahanna, Ohio

High School Diploma

06/1992

Columbus State Community College Columbus, OH

Some College (No Degree) in Psychology

University of Phoenix Tempe, AZ

Some College (No Degree) in Forensic Psychology

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