Customer Service District Manager
Resume:
Akei Guice
Lawton, OK *****
adr27p@r.postjobfree.com
Work Experience
Assistant Project Manager
Diversified Maintenance - Lawton, OK
November 2019 to August 2021
• Provide high level of customer service and account management to stores in an assigned territory, taking all action necessary to ensure completion of required work, according to contract scope, company policy and direction of District Manager.
• Effectively manage and train work crews (including Area Supervisors/Leads) assigned to various locations, and take all action(s) necessary to keep proper staffing, including but not limited to advertising, training, budgeting, scheduling and discipline/discharge all employees in assigned locations.
• Complete and submit all required paperwork, including but not limited to quality reports, sign-offs, summary sheets, schedules and timesheets from time management system.
• Regularly communicate with District Manager to keep him/her up to date on status of accounts; as well as communicate with store managers on scope of services.
• Timely share information with District Manager and corporate office personnel regarding all work related injuries, claims of discrimination, harassment and other human resource matters; properly complete accident investigation report.
• Oversee the completion and timely submission of all new hire employee paperwork (and compliance required documents), including an accurate I9 form and state tax withholding form; obtains Employee ID# prior to starting a new employee to work.
• Ensure that all needed supplies and necessary equipment, are available and in working condition for assigned worksites.
• Knows and follows all safety rules and proper procedures associated with the responsibilities of the job.
• Generate new sale opportunities while developing partnerships with local accounts and companies.
• Properly maintain and account for any equipment assigned to their territory.
• Maintain a professional appearance and dress while representing the company.
• Overtime required, including weekends and holidays, as needed. Education
GED
Great Plains Technology Center - Lawton, OK
January 2004 to June 2004
Skills
• Customer service
• Serving
• Cleaning
• Warehouse experience
• Manufacturing
• Caregiving
• Microsoft Office
• Project management
• Administrative experience
Languages
• English - Expert
Certifications and Licenses
Forklift Operator
February 2019 to Present
• Manoeuvring forklifts safely in busy industrial environments
• Safely stacking and unstacking large quantities of goods onto shelves or pallets
• Keeping up to date on health and safety requirements and forklift operating procedures
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