Assistant Manager Intake

Diana Loberant-Kaupa

Mobile: 585-***-**** • Email: adr1r6@r.postjobfree.com

Operations Professional with Legal, Banking and Financial Services Experience Seeking New Position

RESEARCH ANALYSIS AND REPORTING PROCESS, PROCEDURES AND LAW FIRM SYSTEMS STAFF TRAINING STAFF SUPERVISION

Professional Profile

Multi-skilled professional with industry-transferrable skills in data analysis, information reporting, software implementation, and staff development. Strong individual contributor and working leader that can be counted on to identify what’s on the critical path, devise a plan of action, execute on plan and follow up effectively. A best fit for the right position calling for attention to detail, research and reporting skills, take-charge experience as an independent thinker - a capable quick study, problem-solver, trainer & troubleshooter.

Areas of Expertise and Familiarity

Strong interpersonal skills

Superior customer service

Data analysis and reporting

Strong organization skills

New Business Intake software Law firm conflict checking systems

Able to quickly learn new software and research tools

Business Family Tree and internet corporate research

Select Critical Contributions as Conflict Analyst / Manager

Leadership. Developed strong interpersonal relationship with attorneys and staff. Protected the firm from legal liability by maintaining conflict reports with no tolerance for errors.

Staff training. Developed and applied training procedures on New Business Intake software.

Trained attorneys and staff on New Business Intake software. Created video/audio of New Business Intake software training tutorial. Conducted ongoing training of all new employees on the proper use of intake software. Promoted healthy work environment for the staff.

Compliance. Recognized year after year for success in ensuring compliance with all internal and external regulatory requirements. Worked closely with risk management attorneys to ensure compliance with firm-wide policies on new client and matter opening procedures.

Worked closely with record management department on creating of document retention policies. Worked closely with IT and risk management on implementation of new document management software.

New Business Intake Software design. Participated and was instrumental on selecting, adding and modifying numerous necessary features in the New Business Intake software package in order to accommodate the firm’s workflow, order of lateral approvals and more.

Special projects. Facilitated lateral mergers and acquisition. Facilitated IT in system integrations during lateral mergers.

Professional History

RICHARDS, LAYTON & FINGER (4/2022-06/2022) remote

Conflicts Analyst/temporary contract position

Performed conflicts searches for new business utilizing Intapp business intake software. Analyzed, selected and generated reports with all relevant search results for further analysis by attorneys.

HARRIS BEACH PLLC (9/04-1/19) Pittsford, NY

Conflicts and New Business Intake Manager / Conflicts Analyst (06/06-01/19)

Reviewed conflicts searches performed by Conflicts Analysts and Research Specialists. Oversaw and assisted conflicts analysts in selecting relevant conflicts data. Handled all aspects of conflicts checking, conflicts data selection, collection of necessary waivers, lateral approvals and supporting documents. Cleared conflicts when applicable for new hires. Assisted IT with data integration. Performed high quantity global matter closings, deletions and corrections in client and matter databases.

Reporting - Reviewed and corrected all newly opened matters. Generated and reviewed daily reports of all

newly opened clients and matters and circulated to the firm’s attorneys for additional review.

Management - Intervened as necessary to resolve issues that were above the capabilities of conflicts analysts or research specialists. Provided constructive critique to ensure ongoing staff development. Assisted and staff in developing problem-solving skills and thinking out of the box.

Policies and Procedures - Created and updated department procedures. Oversaw the correct use of engagement letter policies. Created a system of storing computerized information with the department access.

New Business Intake Software design and development. Participated in design, testing and implementation of Intapp matter intake software. Created instructional audio/video on business intake software.

Training. Provided training and assistance to all users of business intake software. Acted as liaison between business intake software users and IT.

Reporting. Developed various criteria essential to accommodate the individual reporting needs of attorneys and business development staff.

Conflicts Analyst (9/04-6/06)

Performed searches for legal, business and ethical conflicts for new business and potential lateral mergers. Analyzed, selected and articulated relevant search results to attorneys with suggested resolution of potential conflicts. Cleared conflicts on nonlegal new hires. Performed preliminary conflict checks for Business Development and other administrative departments of the firm.

Followed up on the status of obtaining waivers and communicated the updates to all involved in the process. Generated new matter reports and analyzed them for errors.

Trained newly hired Conflict Analysts.

Served as backup to the department supervisor.

FLEET TRUST OPERATIONS (9/94-4/03) Rochester, NY

Technical Assistant Manager (3/01-4/03) • Investment Operations Assistant III/ Investment Operations Assistant II/Investment Operations Assistant I (9/95-3/01) Operations Assistant-Temporary (9/94-9/95)

Hired as a temporary employee tasked with resolving bank exceptions. Promoted in short order to the various levels of Investment Operations Assistant—ultimately earning the title of Technical Assistant Manager with broad customer care, supervisory and operational responsibilities bank-wide.

Systems integration. Provided systems integration support related to mergers with Summit Bancorp and BankBoston—activities that included data transfer and testing and error finding. Recognized with a $5K bonus for contributions.

Reporting integrity. Served as the primary contact related to ensuring combined statements’ integrity. Prevented errors that could lead to reprinting statements regionally. Oversaw and approved final statement printing and distribution.

Workflow planning. Distributed, assisted with and tracked work load among the department members using various software and tools.

Procedure writing. Created innovative procedures to accommodate customer accounts and the administrators of these accounts bank-wide.

Reconciliation. Assisted staff accountants in identifying and correcting errors due to incorrectly delivered Wall Street prices.

Cross-functional leadership. Went above and beyond job duties by learning Fleet’s retail banking system to a degree that allowed me to train other retail banking managers.

Early-Career Work History

Pre-1994: Various positions as a substitute teacher, piano instructor, real estate agent, mortgage loan officer.

Education

Monroe Community College Rochester, NY

Certificate of Completion with distinction: Paralegal Studies

Nazareth College of Rochester Rochester, NY

Bachelor of Science, Music Education

State Music College Lviv, Ukraine

Bachelor of Arts, Performance and Pedagogy

Language Proficiency

Russian, fluent oral and written

Ukrainian, fluent oral and written

French, familiarity reading and translating (with dictionary)

Diana Loberant-Kaupa, page 2

Mobile: 585-***-**** • Email: adr1r6@r.postjobfree.com

Contact this candidate