Dr. Jeannett B. Maker

**** ******** ******

Bakersfield, ca 93313

916-***-****

Director of Nursing

Experienced departmental administrator with a demonstrated history of providing leadership, process-improvement, support, and well-rounded clinical experience, in turn-around type settings as well as flagship business unit environments. Excellent communicator, capable of building rapport and team cohesion across all levels of staff, management, vendors and patients. Lifelong problem-solver and learner to bring about best practice solutions in challenging, fast-paced environments. Track record of high exposure, on-time completion of multiple projects simultaneously. Exceptional commitment to company, team, patient and personal success.

Areas of Expertise

COVID 19 Outbreak Containment/Rapid Response Team Director of Nursing

Nursing Liaison to Regulatory Auditors During Annual Compliance Reviews

Best Practices Implementation and Management of Change with a Laser Focus on Quality of Care

Large Nursing Team Management -Recruitment, Development, Compensation & Discipline

Quality of Care Patient Ranking Improvement

Performance and Efficiency Tracking

Departmental Budget Preparation, Review and Executive Leadership Presentation

Highly Skilled Mental Health Evaluations – Both Direct and Staff Training Proficiencies

Management Reporting and KPI Tracking

Ability to Quickly Identify Patient Need and Pair that Need with Available Community Resources

Professional Overview

Kingston/Princeton Manor Healthcare Centers Bakersfield/Vallejo, CA March 2017 – July 2021

(Privately Held – Sister Facilities Specializing in Skilled Nursing Services)

DIRECTOR OF NURSING

Handpicked to transfer from Princeton Manor Healthcare Center to its sister facility in Bakersfield, as part of a COVID 19 Outbreak Rapid Response Team. Kingston was having difficulties containing an Outbreak of the virus in its facility, and the Executive Team determined that a Rapid Response Team was warranted to address the issue. I was selected as part of that effort, to ensure that the best practices from Princeton Manor and as well as emerging guidance from both CDC and WHO, were efficiently adopted and implemented at its sister facility, located in Bakersfield. Primary focus was formulating, coordinating and implementing the team effort of turning around the Infection Control Program, to eventually achieve free of deficit practices, as defined by the COVID Mitigation Surveys.

At Princeton Manor Healthcare, my initial primary focus was the improvement of patient responses to both internal and external Quality of Care Surveys. The facility was considered a Two-Star ranking by most measures, and the Executive Team had prioritized improving that KPI metric, to better compete in the Bay Area market space. Successfully improved the quality measures across the board to eventually achieve a Five-Star Quality of Care ranking, compared against the same surveys previously mentioned as Two-Star rankings. Gains were attained through a balanced approach of highlighting the areas of strength to direct reports, and by aggressively flagging and reshaping areas of weakness, through continued training, process modification, and redefinition of employee job accountability to better align the staff’s individual job performance goals with the success or failure of the department. Areas of greatest improvement were that of wound care, reduced inpatient stay duration associated with short-term rehabilitation services, and bariatric care quality of care measurements. My successful efforts in these mentioned improvements, were instrumental in my selection to be a part of the COVID 19 Rapid Response Team efforts, as maintaining high marks in quality-of-care standards were of utmost concern, even as we worked to address the containment efforts that we were tasked with improving.

Clinical Resources, San Ramon, CA October 15-March 17

(Health Care Consulting and Short-term Executive Staffing Solutions)

INTERIM DIRECTOR OF NURSING (Private Consulting – Acting DON @various facilities)

Acted as Director of Nursing on a consulting type basis which entailed stepping into multiple interim positions as Director of Nursing at varying facilities; it included helping to prepare the facility for their Annual CMS Survey and, which was successfully achieved at all facilities and resulted in zero substandard care deficiencies. Also, totally revamped the interview and hiring process for needed staff, to attract and vet higher quality talent. Successfully onboarded and trained, a number of high potential RN and LVN candidates, leaving clients with stronger teams than existed at the onset of the consulting engagements.

Human Good, Pleasant Hill, CA February 09 – December 14

(Privately Held Skilled Nursing and Assisted Living Operator formally known as ABHOW)

ASSISTANT ADMINISTRATOR/HEALTH SERVICES DIRECTOR (Prmtd from Dir. of Nursing) (Rosewood, Bakersfield, CA)

Started career with Human Good as Director of Nursing at the Rosewood Facility in Bakersfield, CA in 2009. Then promoted to the role of Assistant Administrator/Health Services Director enabling a much broader view of the business and its core operational pillars, including long-term care, and rehabilitation. Achieved and Maintained a Five-Star rating on the Annual Surveys during the duration of tenure at Rosewood.

ASSISTANT ADMINISTRATOR/HEALTH SERVICES DIRECTOR (Plymouth Village, Redlands, CA)

Moving on to assist a sister Village in completing their own superior survey with moral, emotional, and professional support for the team. For both facilities the follow following goals were also achieved: QAPI accreditation throughout the period of training, annual survey, and working with another Village, maintained the 5-Star rating at Rosewood for 2014; completed the fiscal year in the positive zone, maintained staffing with adequate RN coverage for quality care of Medicare & HMO sometimes totaling more than 30Achieved ABAQIS certification and assisted in achieving and receiving CARP certification..

Kern Valley Healthcare, Lake Isabella, CA March 09 – July 09

(Privately Held Skilled Nursing, Contract Assignment)

DIRECTOR OF NURSING

This facility had a strong need for moral improvement and measured leadership roles that improve and maintain quality, ethical and person-centered care. Assisting in the successful preparation for 2009 survey that was free of citing's of substandard care was a goal that achieved with input from staff remaining following difficult citing's of negative patient outcomes. Hiring of a team of permanent, skilled and professional licensed staff was the second goal achieved before completion of the assignment

Arden Rehabilitation Center, Sacramento, CA May 07 – September 08

(Privately Held Skilled Nursing)

DIRECTOR OF NURSING

As the Director of Nursing for this 177-bed facility the facility received its first survey free of substandard care in 2 years during leadership. Improvement was made in the case mix with a substantial increase in Medicare residents in over 2 years. Hiring of permanent staff lead to first time the facility was able to function free of registry staff. Fruitful nursing education/in-service program that included quarterly skills fairs, leadership development and timely in-services to update current practice to help maintain the positive changes.

Alameda County Medical Center, San Leandro, CA July 06-March 07

(John George Psychiatric Pavilion)

DIRECTOR OF NURSING

John George Psychiatric Pavilion is a 69-bed acute, psychiatric, inpatient unit, for patients that stay from 5 day to 60 days (about 2 months). I managed 2 units: a 45 bed Psychiatric Emergency Services Unit & a 23-bed in-patient unit that included 6 jail psych beds. Managing a budgeted program of $21 million for each unit, developed staff readiness protocols for state and federal evaluation process, improvement of staffing of with increase of full-time and per diem nurse decreasing the use of Travel and Registry nurses in conjunction with the Union; updated evaluations for a Unit that was 3 years in arrears

Crestwood Behavioral Health Center, Sacramento, CA January 05-May 06

(Mental Health Rehabilitation Center)

DIRECTOR OF NURSING

As Director of Nursing for this up and coming newly establish mental health rehabilitation center, This facility was a 90-bed unity involved in the process of CARF accreditation and DMH certification, worked to develop systems to improve accountability of agency nurse use decreasing loss funds, improved method for veteran medication reconciliation decreasing unnecessary duplication and expenditure and worked to develop routine systems for supply ordering decreasing expenditure through use of local pharmaceuticals and medical supply companies.

Education, Training & Credentials

B.S. in Nursing (1983)

Louisiana State University, New Orleans, LA

Master of Arts Counseling Psychology

Professional School of Psychology, Sacramento, California

Doctor of Clinical Psychology (2006)

Professional School of Psychology, Sacramento/San Francisco, California

Dissertation on Mentoring Females

Registered Nurse License# RN 413446 (Expires - May 2023)

Nurse Executive Certification - American Association of Nurse Assessment Coordination (AANAC)

Contact this candidate