Customer Service Center Representative
Resume:
wanda Ward
Hyden, KY *****
adqu7q@r.postjobfree.com
Willing to relocate to: Hazard, KY
Authorized to work in the US for any employer
Work Experience
Secretary/Bookkeeper
Napier Trucking - Williamsburg, KY
April 2013 to July 2016
Maintained all financial matters for small trucking company. Bartender
Fifth Amendment Bar and Grill
May 2011 to September 2012
Cashier
KVAT Food City - Hazard, KY
January 2011 to November 2011
Customer Service Representative/Call Center
Sykes Enterprises, Incorporated - Chavies, KY
May 2007 to October 2009
Call center representative for Bank of America.
Waitress/Cashier
Dairy Queen
February 2005 to February 2008
Sales Associate
Walmart - Hazard, KY
September 2006 to April 2007
Education
Clinical Medical Assistant Certification
Choice MD - London, KY
May 2017 to September 2017
High school or equivalent
Leslie County High School
Skills
• Typing (10+ years)
• Customer Service (10+ years)
• Sales (9 years)
• Windows (10+ years)
• Injections (Less than 1 year)
• Venipuncture (Less than 1 year)
• Phlebotomy
• Triage
• Vital Signs
• Patient Care
• Pharmacy technician experience (Less than 1 year) Certifications and Licenses
Clinical Medical Assistant
Present
Pharmacy Technician
September 2020 to March 2022
Assessments
Customer Focus & Orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Highly Proficient
September 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Sales Skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Call Center Customer Service — Expert
September 2020
Applying customer service skills in a call center setting Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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