Kelli-Ann Gushikuma

Cashier, Customer service

Mililani, HI 96789

adqtzd@r.postjobfree.com

+1-808-***-****

Proven ability to establish and maintain excellent communication and relationships. Dedicated to identifying customer needs and delivering effective solutions to all problems. Seeking a position where my extensive experience can contribute to your customers' satisfaction and your company's success. Authorized to work in the US for any employer

Work Experience

Cashier

Confidential - Honolulu, HI

March 2013 to Present

• Accurately payout cash and issue change to customers

• Keep detailed records of transactions and expenses processed during shift

• Utilize excellent leadership and organizational skills to achieve goals

• Analyze and report performance and profit to business owner

Personal Care Assistant/Home Health Aide

Self-employed - Kāne‘ohe, HI

November 2010 to December 2012

• Provided personal care for a patient who suffered from severe seizures

• Assisted patient with grooming, diet and meals, housework and daily activities

• Monitored health condition and administered medication as prescribed

• Accompanied patient to therapy, weekly doctor's appointments, and to emergency, when necessary

Checker, Front-end

Safeway, Inc - Honolulu, HI

November 2008 to November 2010

• Scanned products, accurately processed payments, and issued customer receipts

• Received payment for cash, check, credit card, gift card, EBT, coupons, etc., for purchases

• Greeted customers and provided friendly customer service by answering questions, and leading customers to items or departments around store

• Trained newly hired checkers on cash register and store policies and procedures

• Maintained up-to-date knowledge of all stores' sales and promotions

Accounts Receivable Clerk

Unitek Solvent Services, Inc - Kapolei, HI

August 2005 to February 2006

• Posted receipts to appropriate general ledger accounts

• Monitored payments due from clients and promptly contacted customers with past due payments

• Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account

• Picked up post office box mail daily and deposited cash, check, and credit payments into company's bank account

Business Sales and Service Representative

GTE Hawaiian Tel - Honolulu, HI

November 1989 to November 1995

• Answered an average of 50-60 calls per day by addressing customer inquiries, solving problems and providing new product information

• Investigated and resolved customer inquires and complaints in a timely and empathetic manner

• Scheduled installations, quoted estimates and monthly service rates, and created service orders

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service

• Achieved sales goals and service performance requirements through new customer sales

Education

A.A. in Business Administration

Heald College - Honolulu, HI

July 2005

Skills

• Skilled problem solver (10+ years)

• Natural leader with the ability to team-work (10+ years)

• Courteous and professional customer service (10+ years)

• Customer service and support (10+ years)

• Customer service

• Cashiering (10+ years)

• Sales

• Microsoft Office

Assessments

Customer focus & orientation — Familiar

July 2021

Responding to customer situations with sensitivity

Full results: Familiar

Call center customer service — Expert August 2021

Demonstrating customer service skills in a call center setting

Full results: Expert

Retail customer service — Familiar August 2021

Comprehending and responding to retail customer needs

Full results: Familiar

Cashier skills — Highly Proficient August 2021

Counting cash, processing transactions, following written procedures, and attending to details

Full results: Highly Proficient

Customer service — Familiar August 2021

Identifying and resolving common customer issues

Full results: Familiar

Sales skills — Proficient September 2021

Influencing and negotiating with customers Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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