SANDRA NGALA

Lanham MD

Green card holder

adqrt5@r.postjobfree.com

240-***-****

Results-focused, 15yrs in the IT field and 5+ yrs as a Scrum Master with proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Highly-effective communicator with effective facilitation skills. A key contributor to vital partnerships, projects, and collective team objectives across the organization. Strong ability to lead teams, Coach/Mentor, develop User Stories and establish lightweight software configuration management. Experience in defining project/initiatives with clear goals, objectives and protocols. A good mastery of collaboration with multiple team members across different geographic areas alongside tracking progress against timeline, milestones and budget revise as needed.

Willing to relocate: Anywhere

WORK EXPERIENCE

Scrum master(contract position)

Radah LLC (Texas,united States)

July 2019-Present

·Coaching product owner:

· helping them understand their role and how to create a cohesive product vision that draws in the needs of multiple stakeholders to achieve buy-in and shared understanding·

·Assist Product owner to write user stories, prioritize and estimate the stories· Synchronize with stakeholders to define, understand requirements and version control for upcoming releases·

· Utilize aspects of Kanban, XP, Lean, Scrum, and SAFe simultaneously to address complex agile projects across teams·

·Coach, mentor and guide agile teams to be self-organized, cross-functional as well as implement agile best engineering practices namely: (rigorous refactoring, continuous integration, TDD, BDD, Pair Programming, Jira, INVEST criteria, Confluence, Peer Review)·

· Facilitating discussions and conflict resolution while providing all support to the team using a servant leadership style whenever possible, leading by example·

· Promoting an empowering team by shielding the team as necessary to establish a trusting and safe environment for raising problems, defining solutions, and committing to milestone deliveries·

· Help teams in preparation for ART activities, including Quarter release Planning, Art sync, System Demos, Inspect, and adapt·

·Organize and facilitate time-boxed events: Backlog Grooming, Daily Scrum, Sprint Planning, Sprint Reviews, Retrospective, and Release Planning.

Scrum master (contracted position)

Blue cross blue shield, VA, united states

December 2018-june 2019

Support & coach the product owner, build collaborative relationships effectively in the role as well as communicate extensively with the global community, identify and remove impediments while maintaining a healthy and transparent team·

Function as a servant leader by teaching, mentoring, and facilitating the agile mindset·

Using knowledge of supporting agile frameworks to drive continuous improvement·

Facilitate team's progress toward the goal and commitments through improvement in quality, predictability, flow and velocity· Facilitates ceremonies including daily stand ups, backlog refinement, sprint planning, team demos &retrospectives·

Attends Scrum of Scrums·

Focuses on improving team dynamics, performance & management of conflicts all the while exhibiting lean, agile and Scrum principles in all actions·

Facilitates preparation and readiness for ART ceremonies and supports the team and ART estimate, helps coordinate with the other teams on the Agile Release Train·

Provide visibility of work progress using Jira reporting tools for sprint velocity, burndown/burnup charts·

Guide and train project lead engineer in quick decision making, while improving development team level to be self-organize, self-manage and produce high-quality business value which meets sprint goal and acceptance criteria·

Helped teams to solve problems rather than provided solutions· Utilized JIRA to monitor workflow within a Scrum environment·

Use key Scrum metrics (burndown, velocity charts) to help deliver committed work· Shield the entire scrum team from external distractions· Monitor and track the status of iterations/releases and ensure work progress visualization on the scrum board

Process improvement analyst/scrum master

National health services Basingstoke united kingdom

November 2009-november 2018

Develop process improvement procedures to improve operational efficiency· Led and coached Scrum team responsible for developing software products and automated tools for financial services·

Evangelized Agile Methodology throughout the organization to improve communications between IT, Engineering, Product Management, and Business;

providing transparency and obtaining great business value· Increased team velocity by 15% within the first 3 months of Agile adoption by incorporating capacity planning into sprint planning sessions·

Facilitated scrum ceremonies (backlog refinement, sprint planning, retrospectives, daily standups, etc.)·

Enacted change and continuous improvement increasing the productivity of Scrum teams by 15% and the quality of deliverables by 30%·

Analyze current process standards and metrics in order to provide solutions for improvements·

Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes·

Coordinate with Subject Matter Experts to develop process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions·

Inform respective teams on the process Responsible for the recruitment and selection of employees based on applicant’s application and qualifications

Human resource Assistant

Basingstoke United Kingdom (November 2009-November 2018

Created and implemented employee relations policies to help increase employees’ job satisfaction

Devised a list of procedures and practices for hiring new employees and managing our staff

Established an orientation procedure for on boarding new hires and training them to meet the needs of the company.

communicated with employees about compensation, benefits and other facets of their employment

Approved and schedule PTO and SL based on employee need and company requirements

Skills/Tools

Risk identification

Customer interaction

Public speaking

Quality assurance

Documentation management

Risk mitigation planning

Data management

Active listener

Computer skills

Organization and time management

Multitasking ability

Decision making

Team building

Attension to details

Conflict management

Jira/confluence

Scrum

SDLC

Contiuous intergration

Kanban

Waterfall methodology

CERTIFICATION

Certified Scrum Master (CSM)

Certified SAFe 5.0 Scrum master

Education

MSc management (university of Buea) Cameroon

Diploma in conflict resolution (United states institute of peace.Washington DC)

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