ALISON PAEZ
ROCKVILLE, MD **853
adqoni@r.postjobfree.com
ALISON N. PAEZ
Seeking a position to utilize my strong customer service, communication, and organizational skills to accomplish team and company objectives. My proven leadership experience and ability to multitask in a demanding, fast-paced environment makes me an ideal candidate to lead in a customer service based management position. SUMMARY OF QUALIFICATIONS
● Successful in creating and implementing strategic changes within organizations to improve processes
● Experienced in prioritizing project tasks in order to exceed customers expectations
● Ability to cater to the needs and interests of a client or subject matter
● Experienced in managing a large number of employees.
● Experienced in handling a number of customer accounts, accounts receivable /payable
● Effectively manage constant communication demands of customers and team members
● Ability to direct and influence peers through mentoring and leadership
● Strong attention to detail
● Excellent written and verbal communications
● Superior organizational and prioritizing skills
● Ability to grasp new concepts quickly and efficiently
● Excellent customer service skills
TECHNICAL PROFICIENCIES
● Software: Microsoft Office, Excel, Aloha, word google docs, sheets, quickbooks.
● Strong Ability to learn proprietary software systems WORK EXPERIENCE
Store Manager
Jos. A. Bank, Rockville,MD.
October 2016 - March 2019
● Executing excellent customer service on a daily basis
● Opening and closing store
● Running daily reports
● Managing schedules and breaks for employees
● Coordinating store meetings
● Bank deposits/ manage cash register
● answer a multi-line phone
● Inventory
● Corporate conference calls
● Transporting merchandise
Server
Redstone American Grill, National Harbor, MD.
May 2014- October 2016
● Executing excellent customer service on a daily basis
● Assisting guest with menu choices in an informative and helpful manner
● Accurately record orders
● Appropriately suggest additional items to increase restaurant sales
● Effectively communicate with kitchen staff regarding customer allergies dietary needs and other special requests
● Regularly check on customers to ensure satisfaction
● Answer customer inquiries and resolve issues promptly
● Train new servers and floor staff on customer service expectations, safety procedures and rules and regulations
● Manage closing duties and reconciliation of cash/credit payments at close of business CEO/ Manager
Global solutions of Virginia, Fairfax, VA.
February 2005 – June 2015
● Managed / supervised all cleaning and maintenance staff
● Performed daily inspection of staff work
● Trained all new employees
● Prepared employee work schedules
● Conducted on site estimates for potential clients, commercial and residential
● Managed all commercial and residential contracts and scheduled all clients services
● Conducted client visits to answer questions or concerns customer may have and resolved any issues promptly to ensure customer satisfaction
● managed accounts payable/receivable and processed payroll
● Effectively marketed the company through strategic, targeted advertising Dental Front Desk Manager
Dr. Brittos Pediatric Dentist, Centreville, VA.
June 2006- June 2007
● Answered multi-line phones
● Booking multiple dental appointments
● Booking IV sedation appointments
● Assisting Dentist during IV sedation
● Working as dental assistant when needed
● Verifying insurance,sending claims,
● Filing EOBs and patient files
● Paying bills for Dentist both for office and personal
● Sufficient in Dentrix software
Administrative assistant/ Front office
L’Image salon and spa, Fairfax, VA.
June 2002- July 2005
● Answer a multi-line phone
● Assist customer with making appointments
● Schedule all stylists appointments weeks in advance
● Collect payments from customers
● Reconcile cash drawer and update sales reports at close of business Lerner New york ( NY & CO.) Mclean, VA.
Sales associate
JUNE 2001-JUNE 2002
● Welcomed every customer to the store and offered help as needed
● Provided excellent customer service by answering questions regarding different clothing options, sales, rewards and credit card options, anticipating customer needs, and acknowledging their concerns
● Answered a multi-line phone
● assisted customers in fitting rooms, including bringing clothing in different sizes and offering outfit suggestions
● managed the cash register including customer returns
● Created seasonal clothing displays,including dressing and arranging mannequins
● Cleaned and maintained lobby and common areas and restocking supplies as needed EDUCATION AND PROFESSIONAL CERTIFICATIONS
CPR & First aid certification - 2020
Certification for servsafe for the State of Maryland June 2014
Hidden Lake academy Dahlonega,GA
1997-2001
#1 in customer service award - Tysons corner
December 2001