** ******** *****

Binghamton, New York *****

301-***-****

adqea7@r.postjobfree.com

Michael Dorion Brown

Unified Communications Network EngineerSKILLS

Cisco Unified Communications (CUCM), Offfice 365, Azure, Microsoft Teams, Networking, Customer Service, Windows Server, Linux, SIP, Cloud Computing (AWS, Azure), Asterisk Based Phone Systems, Cisco UCCX, Security Camera Systems, Genesys, Project Management, WebEx, VMWare, SQL, Powershell, Firewalls

EXPERIENCE

SASA Consulting, Vestal, New York — Senior Systems Analyst and Voice Engineer

May 2021 – October 2021

Worked on Microsoft 365, Teams Voice, Azure, and collaboration troubleshooting (Microsoft Teams).

Confirgured and troubleshot Active Directory and Windows Servers

Set up SIP trunks to work with Direct Connect and Microsoft Teams

Configured networks and phone systems.

Provided technical support.

Self Employed, New York — Freelance Consultant

May 2020 - PRESENT

Work on VOIP and collaboration troubleshooting (Cisco and Microsoft Teams)

Worked on converting phone systems to Microsoft Teams

Configure networks and firewalls.

Price out SIP trunks and Microsoft products

Provide technical support.

Alertus Technologies, Calverrton, Maryland — Implementation Manager

February 2020 - April 2020

Serve a high level phone system integrator for both Cisco and Avaya systems.

Act as the lead on new customer implementations, developing and maintaining relationships with key stakeholders.

Wetlands Work, Phnom Penh, Cambodia — Biochemistry Consultant

January 2019 - May 2019

Worked on designing environmentally friendly toilets.

IronBow Technologies, Chantilly, Virginia — Senior Voice Engineer

May 2018 - October 2018

Oversaw Cisco Unified Unified Communications Systems for the United States Tax Courts, Department of Energy, Veterans Administration and a variety of private companies.

Implemented Cisco Teams

Worked on implementing Microsoft Teams

DXC Technologies, White Oak, Maryland — Lead VOIP Network Engineer

August 2017 - March 2018

Troubleshoot SIP issues.

Set up a test SBC lab for the FDA

University of Maryland, College Park, Maryland — Lead Cisco Unified Communications Network Engineer

August 2016 - June 2017

Managed a Cisco Unified Communications system for over 1000 employees.

Supervised and taught graduate students studying computer science.

Directed and assisted the Help Desk and tier 2 engineers on resolving Cisco issues.

Upgraded the University of Maryland from Cisco Unified Communications from 10.5 to 11.5.

Total Wine & More, Bethesda, Maryland — Unified Communications Network Engineer

July 2014 - July 2016

Managed a Cisco Unified Communications system for over 450 employees.

Troubleshooting of all SIP, VOIP and CUCM issues.

Monitored and integrated systems.

Mom’s Organic Market, Rockville, Maryland — IT Manager

November 2010 - July 2014

Managed IT infrastructure for 15 locations with over 500 employees

Planned and built new IT infrastructure for new locations.

Supported 15 retail locations built 6 and improved IT.

EDUCATION

University of Chicago — BA in History

October 1991-December 1995, Chicago, Illinois

CERTIFICATIONS

The SIP School — SSCA@SIP Training

Granted on July 12th 2017

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