Customer Service
Resume:
Mandi M. Cruz
Alamogordo, NM 88310
adqe90@r.postjobfree.com
Core Competencies
• Exceptional people skills and customer service
• Proficient in multi-tasking; able to utilize several systems simultaneously
• Extensive experience working in a fast-paced environment
• Types 60 WPM
• Eager and determined to learn and become proficient regarding new skills, systems, and procedures
• Persistent and dedicated problem solver
• Superior spelling, grammar and punctuation
•Proper speech and telephone etiquette
• Excellent communication skills
•Dependable and punctual
• Respectful and attentive
• Solid and dedicated work ethic
Experience
Health Management Representative
American Specialty Health
June 2021- March 2022
• Assisted members in achieving their health and wellness goals by providing earned incentives for managing their health care. Awarded points for completed health, wellness, and preventative exams; issued rewards accordingly.
• Enrolled members in programs such as coaching, fitness center memberships,, and discount programs to encourage healthy living and habits.
• Assisted members in finding specialty providers in their area.
• Abided by rules and regulations of HIPPA regarding PHI.
Diagnostic Imaging Assistant
GCRMC - Alamogordo, NM
December 2020 to May 2021
•Checked exam schedule each day to ensure exams matched orders from requesting physicians.
• Entered said orders along with all information pertaining to the day's scheduled exams into the system after correcting any errors.
• Kept MRI suite stocked with clean linen, gowns, and medical instruments. Took inventory and put in orders with materials department when low on any items.
• Prepared the MRI machine for each scan and prepped medical equipment and IV contrast required for upcoming scans.
• Prescreened patient to obtain medical history obtained required documents. Entered all data into the system.
•Positioned patients on the MRI table and connected any required attachments prior to starting scan.
• Provided comfort, support, encouragement to all patients.
• Confirmed, cancelled, and made changes to upcoming scheduled appointments.
TLC and Associates
Oct. 2019-May 2020
Sales Representative
• Sold streaming services and add ons to current Spectrum customers.
• Provided customer service for customers who required assistance and to those wanting to change or upgrade their services.
Stay At Home Mom / Homemaker
April 2013 - Oct. 2019
• Cared for the family and managed the household.
Holiday Inn
September 2010 – April 2013
Front Desk Supervisor
• Supervised the front desk and agents.
• Created, made changes to, and cancelled reservations for guests as needed.
• Worked closely with housekeeping, maintenance and sales to ensure the best possible experience for guests and groups, and conventions.
•Checked guests in and out; took payments for room stays, in-room movies, dining, and sundries. Kept everything well-stocked.
• Entered required data into system; assembled reports for end of shift.
Welk Resorts
April 2007-April 2010
Escondido, CA
Sales Administration
• Assisted in assigning tour agents for timeshare tours; entered result information and submitted to management.
• Checked guests in and out of tours.
• Organized daily reports and faxed to corporate.
• Assisted guests in directions, local attractions, etc.
• Assembled gift packets for tourists.
• Worked with reservations to accommodate stays for guests.
• Oversaw the Kid's Club childcare center while parents were on tour.
Pala Mesa Resort
Sept. 2005-Apr. 2007
Front Desk Supervisor
• Supervised and trained front desk agents according to SOP.
• Worked closely with Reservations, Sales, Housekeeping and Engineering to ensure that all rooms in the resort were prepared for scheduled events and all arrivals and departures.
• Responsible for the accurate check-in and checkout of guests, as well as the posting of charges and the payments thereof.
• Put in great effort to ensure that the front desk was as accommodating and functional as possible for every guest, event, tournament, seminar, and wedding.
Additional Experience
Circle K Corporation
Oct. 2004 – Aug. 2005
Clerk
• Completed transactions with customers by taking payments and giving change as needed.
• Kept store stocked, prepped, and clean.
Customer Service Representative
ICT Group
March 2002 – Oct. 2004
• Took inbound calls for over 300 represented company clients
• Provided stellar customer service to customers
• Accepted payments, issued refunds, waived charges, and assisted members in troubleshooting to resolve the issue at hand.
Telemarketing Manager
ADT Security
Sept. 2001 – March 2002
• Hired, trained, and managed telemarketing agents; provided assistance when requested
• Created weekly schedules
• Assigned appointment leads to field agents
• Reported daily statistics to corporate at end of shift.
Server/Bartender/Cook
Texas Hot Lunch
Aug. 1999 – Sept. 2000
• Tended bar
• Served drinks and food made to order to customers
• Took payments and provided change as needed
• Kept restaurant stocked with prepped items and inventory
• Maintained exceptional level of cleanliness in facility.
Server
Hillcrest Restaurant
Oct. 1998 – May 1999
• Made food to order according to customer's request
• Took payments and made change as needed
• Prepped food items for future shifts
• Kept restaurant clean and orderly during shift
Food Service Worker
Subway
June 1997 –Feb. 1998
• Made food to order according to customer's request
• Took payments and made change as needed
• Prepped food items for future shifts
• Kept restaurant clean and orderly during shift
Honors and Achievements
• Certificate for dedication to Continued Success of Company in Dec. of 2006 (Pala Mesa Resort)
• Created the New Hire Manual for the Front Desk and Visual One System; to include a detailed walk through of daily functions. (Pala Mesa Resort.)
Education
• Kane Area High School
Kane, PA
09/1996 - 06/1999
High school diploma
• Ashford University
2010-2012 (Psychology)
Pursuing BA in Behavioral Science with intent to obtain degree when life and time permits.
Contact this candidate