Uchit Shah

Address: B-***, Gokul Elegance, Opp. Kailash Super Market,

Viman Nagar Pune-411014

Tel no: +91-880*******

Email: adqd64@r.postjobfree.com

OBJECTIVE:

Would like to work with a company which gives me a platform to use my expertise and skills for mutual growth and benefit of company and myself.

WORK EXPERIENCE:

Currently working as a Team Lead – IT Operation Support since April 2016.

Managing Voice, Chat and Offline team in Pune and Manila Philippines.

Managing offline Tickets, Calls and Chat Dashboard and make sure we can meet SLAs.

Managing Critical Incident Process and coordinating with EIM team to raise CIM bridge.

Managing different Automation projects. From Sharing requirements to coordinating with development team and test in UAT and to implement in Live environment. And make sure everyone in the team trained and have updated knowledge articles.

Managing and coordinating with different teams to retire legacy services and make sure we have minimal impact.

Creating and managing roster and transport for team.

Creating different performance reports for team and sending it to management daily, weekly and monthly.

Managing and sharing plan with management for continual service improvement.

Performed quality evaluation of helpdesk services and designed programs for continuous service improvement.

Provided technical expertise to team when needed.

Updated helpdesk manuals and KF articles as technology needs changed with the time.

Worked as an Engineer-IT Operation in SunGard Financial Systems from June 2013 to March 2016.

Patch management through BigFix.

Installing patches manually.

Windows troubleshooting related to Machine slowness issue, application issue.

Checking application, system and security logs from Event Viewer.

Performing IT infrastructure support functions per ITIL guidelines.

Installing and Managing ESXi servers and Installation of vCenter Server, upgrading VMware Tools.

Installation & Administration of Virtual Machines using Virtual Centre.

Creation of VMs and installing guest Operation Systems.

Adding additional resources like disk, memory & CPU to VM’s.

VMware virtual Infrastructure ESX 5.5 Administration and Management and web client.

Responsible for ESX server deployments, system updates/upgrades, system health and status monitoring.

Created clones and templates of Virtual Machines, deployed VMs from templates and configured them.

Installing VMware Tools for Virtual machines.

Involved in updating / upgrading ESXi servers, Virtual Center servers and windows virtual machines and manual upgrades for Patching.

Migrate the Virtual Machines from one host to another host by using vMotion technique.

P2V (Physical to Virtual) conversion using VMware Convertor.

Updating ESXi Host using update manager.

Working on High availability (HA) and (DRS) Distributed Resource Scheduling feature in the environment.

Taking snapshots of VM's.

Upgrading ESX server from ESX 5.5 to 6.0.

Creation of Resource Pool.

Worked as a Tech support in Drushti Network Pvt. Ltd. Pune from Dec 2012 to June 2013.

Server Monitoring through Nagios.

Was handling issues related to Mailing Service.

Webhosting.

Automation Projects:

Microsoft Intune and Teams conferencing License assignment end to end automation.

Pending customer tickets automation.

Reactivation of users account automation.

Bit9/Appcontrol end to end automation.

Different Calls/Chat/offline tickets reports Automation.

CERTIFICATION:

Microsoft Certified Technology Specialist (MCTS) EXAM 70-640: Windows Server 2008 Active Directory, Configuration.

ITIL foundation certified in IT service Management.

ITIL Intermediate Module - Service Design

ITIL Intermediate Module - Service Operation

Trainings:

Completed CCNA and CCNP training from Networxx.

Completed VMWARE VCP 5.5 & 6 training from Radical Technologies.

Agile Scrum Master.

Agile Kanban

TECHNICAL SKILLS:

Deploy an EXSI host

Deploy vCenter server appliance, server instance

Manage EXSI host, storage using vCenter server

Manage and create virtual machine using vCenter server

Migrate virtual machine

Manage vSphere infrastructure with VMware wed client

Manage VMware vSphere High availability, fault tolerance, DRS

Apply patches using VMware update manager.

Work on Vsphere client –Deploy VCenter server appliance, server instance, Creating and deploying VM, VM cloning, VM Migration, VMotion, Installing VM tools, Apply patches using VMware update manager, manage VMware vSphere High availability, fault tolerance

Creation and Managing User Accounts in Active Directory Services.

Creation of Additional Domain Controller and Transfer roles to the Additional Domain controller (ADC).

DNS and DHCP.

Backup, Restore, FSMO Roles, Remote desktop and Disk Management.

Active Directory and RODC.

Group Policy Management (GPM).

Active Directory Lightweight Directory Services Roles.

IP Addressing.

Routing Protocols: Static, Default, RIPv2, EIGRP, OSPF and BGP.

CORE SKILLS:

Quick in adopting new technologies

Creative thinking and good imagination

Leadership qualities

Good Communication skills

MS Excel and PowerPoint knowledge.

EDUCATIONAL BACKGROUND:

Education

College/School

Year

BE (E&TC)

MIT Pune

2012

12th

NLCS (CBSE)

2008

10th

NLCS (CBSE)

2006

Place: Pune Signature

Uchit Shah

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