KELVIN A. BUTLER

**** ******** ******* *** #*** • Hyattsville, Maryland 20782 • 202-***-**** • adqc7j@r.postjobfree.com OBJECTIVE

To gain employment with a progressive company where my extensive experience, skill and knowledge will be utilized to aid the company’s growth and prosperity. Together we will reach the highest level of professionalism and success while supporting all the employee’s professional and personal growth. PROFESSIONAL EXPERIENCE

Rite Aid Pharmacy

Assistant Manager September 2016 – Present

● Assist the Store Manager with the operation of the retail store, to maximize profit and loss performance by executing company policies and procedures.

● Provide superior customer service to all customers that come in through out store’s doors.

● Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; request store maintenance when required.

● Ensure the store opens and closes at the appropriate time and the proper procedures are followed for cash transactions and bank deposits.

● Interact with vendors to order ad, seasonal, and basic merchandise and ice cream (where applicable) for the store.

● Merchandise the seasonal aisle and non-seasonal, basic, and seasonal end-caps; ensure all merchandise is set up according to plan-o-grams received from the corporate office.

● Execute weekly sales ads and price changes; process recalled, damaged, outdated, and transferred merchandise.

● Receive merchandise deliveries from vendors and Rite Aid distribution centers; verify vendor invoice information is accurate and enter vendor invoices into the accounts payable system.

● Prepare the retail store for physical inventory by ensuring merchandise on the sales floor and in the stock room is in order and easy to access.

● Analyze operating reports and make recommendations for improvement.

● Utilize Staffworks/Workforce Management software to complete the associate work schedule.

● Remain knowledgeable of the One-Hour Photo department and film processing, if applicable.

● Assist the Pharmacy department when there is a high volume of customers.

● Provide leadership and development for associates by communicating career opportunities, providing regular performance feedback.

● Manage the adherence to all regulatory and compliance legislation and policies.

● Ensure that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process.

● Supported with the interviewing, hiring, training, directing, rewarding and disciplining associates; appraising associate performance; and resolving complaints.

• Served as the Interim store manager from July 2019 – October 2019 Sears Holdings Corporation

Store Manager November 2014 – September 2016

• Accountable for entire parts warehouse department in the store

• Oversee all inventories for incoming and outgoing shipments

• Research all computer inputs, stocking and labeling of all repair parts

• Scheduling of all employees’ schedules

• Prepare payroll for all employees, along with the booking and budgets of the department Goodwill of Greater Washington, DC

General Manager October 2011 – October 2014

• Accountable for the overall operation of the retail store

• Oversee all levels of production

• Maintain staffing levels in production area and on the sales floor

• Hire and train all new acclimates

• Perform all the requested bookkeeping such as accounting, budgeting, payroll expense, production and sales reports

• Create an atmosphere of ongoing exceptional customer service everyday

• Monitor and ensure a smooth and effective merchandise flow to the sales floor CVS Pharmacy

Assistant Store Manager October 2010 – September 2011

• Accountable for entire parts warehouse department in the store

• Responsible for the total leadership and strategic operation of their store including overall store

• Management, supervision and policy implementation, sales and inventory management, employee staffing, training and development, financial management and customer service leadership

• Drove store execution and performance while building consumer loyalty to CVS through a focus on giving excellent customer service experience

• Served as temporary store manager during the month of October 2010; During this time, took over general managers’ duties and responsibilities while store manager was out on medical emergency such as overall store management and supervision, customer service, merchandising/presentation shrinkage, operations, human resources, financial reporting and administration paperwork Shift Supervisor/Merchandiser September 2008 – April 2010

• Accountable for entire parts warehouse department in the store

• Overall management responsibility for the CVS pharmacy, included store performance, control of cash, store inventory and security, customer service, and management of staff

• Tracked, analyzed and took necessary action to improve store performance by meeting daily /weekly sales goals

• Scheduled and monitored labor cost

• Selected, trained, developed job performance standards and enforced meeting job performances’ standards and requirements of store employees

• Managed time and resources so store objectives were met and oversaw issues relating to store safety and sanitation. prioritized, planned and coordinated work activities

• Provide superior customer service to all customers that come in through out store’s doors.

• Opened and closed store as needed

EDUCATION

Howard Community College

Accounting

August 1979

Northwestern High School

High School Diploma

June 1979

CERTIFICATIONS & ADDITIONAL ACCOMPLISHMENTS

● Goodwill University

Management Training & Disabled Individualized Certification, January 2013

● Harris Teeter University

Pallet Jack/Fork Lift/Scissor Lift Certification, June 2006

Manager Training, June 2011 – November 2011

● CVS Pharmacy

CVS Learning Net Certification, January 2008 – September 2011

● Sears Holdings Corporation

Management Certified Classes, November 2014 – July 2015

Safety Training, November 2014

● US Army Veteran

Honorable Discharge, November 1980 – November 1985 REFERENCES

Available upon request

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