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To obtain a position that challenges me and provides me the opportunity to reach my full potential professionally and personally utilizing my abilities and years of experience in your organization that is progressive intellectually and technically and one in which practices collaborative leadership, integrity and honesty.

Masters, in Software Engineering (Integrated) Graduated, July 2012

Vivekanandha Institute of Engineering Marks 81%

Anna University

Tiruchengode, Namakkal

10+2 Graduated, July 2007

G.G.H.S.S School Marks 63%

STATE Board

Tiruchengode, Namakkal.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

●Service-Oriented

●Conflict resolution expert

●Sharp problem solver

●Energetic work attitude

●Communication

●Leadership

●Ability to work under Pressure

●Adaptability

Time Management

November 2018 – Till February 2020

Import Customer Coordinator

Hapag Lloyd Business Service center,

Andheri, Mumbai

Worked as a Coordinator for India Imports categorically to Batch Invoicing. Additionally,

●Acting as Super user across imports supporting end to end Invoicing process.

●Place Investigate phone calls when there are questionable aspects of the invoice.

●Act as Focal Point of Contact for PAN India DO Counters

●Monitoring of OUFC report on regular basis to clear Outstanding revenues

●Additional to batch invoice, Added Responsibility to Issue Free invoices wherever Applicable

●Monitoring Transport exception Regular Basis

March 2018 - October 2018

Import Customer Coordinator

Hapag Lloyd India Pvt Ltd

T. Nagar, Chennai

Worked as a Coordinator for India Imports categorically to Batch Invoicing.

●Invoicing of detention/demurrage charges to customer

●Invoice cancellations through Dispute Tool

●Coordinate with load port for detention free time.

●Trained new hired candidatures ongoing Process

August 2015- December 2017

Export Documentation Executive

Maersk Global Service Centre

OMR, Chennai

Worked as an Executive in Export & Import Documentation Process

●Interact with customer to get suitable information of Shipment.

●Chasing Shipping Instruction from the customer

●Have End to End Knowledge in Export Documentation (Prepare Bill Of Lading, Providing Invoice to the customer & Release process and Print OBL)

●Communicating with the respective desk to resolve queries

●Interacted with the Customers Through email and calls to resolve the queries to submitted the draft within agreed TAT (Turn Around Time)

●As per country regulation we complete the filling within the time

●Trained new hired candidatures ongoing Process

January 2014 – July 2015

Customer Service Representative

Sutherland Global Services

Velachery, Chennai.

Worked as an Inbound Call Representative and handled Customers Queries

●Provide accurate and appropriate information in response to customer inquires

●Able to respond and adapt to the needs of all customers

●Handling Complaints in a Diplomatic way

●Got trained on handling customers escalations and worked on special queue

August 2012 – June 2013

Technical Trainer

CSC Computer Education

Coimbatore

Achieved success on multiple diverse projects by exceeding the demands to learn quickly, be versatile, and take on varied roles and responsibilities with enthusiasm and interest

ACHIEVEMENTS

●Received GEM (Going Extra Mile) Award for performing above and beyond role expectation

●Received award from Sutherland for maintaining best quality on Calls

●Received awards for coordinating cultural program on college festivals.

●Tamil

●English

●Hindi (able to understand & speak)

●Listening to Music

●Interacting with People

●Learning new Things

Father’s Name: Mr. Subramaniyam

Marital Status: Married

Birthday: March 08, 1990

Nationality: Indian

Gender: Female

Declaration

I Yamunadevi, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Yamunadevi Subramaniyam

YAMUNADEVI S

Phone: +91-959*******

Email:adqajo@r.postjobfree.com

PROFILE

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