Insurance Clerk Customer Service, Customer Service Representative
Resume:
Melissa Roberson
*** ** *** **, ******, Texas, **417, US
adq95x@r.postjobfree.com
Ability to establish and maintain trusting relationships. Expert at providing relevant information and options for resolving problems effectively. Customer Service Representative with many years of experience that focuses on the customer. When dealing with customers, I am very professional and calm under pressure, and is capable of reassuring them.
In a fast-paced environment, highly organized and efficient, communicating effectively with clients and managements at all levels.
Self-motivated and hardworking, with excellent communication skills.. Team player who is also a good communicator.
I am someone who is very friendly and enthusiastic who can consistently meet customer service satisfaction goals.
Recordkeeping strengths
Cash Handling
Complaint resolution
Account management
Multi-line phone talent
Credit card processing
Negotiation trained
Professional telephone demeanor
Data entry
Computer proficient
High School - 1989
Rivercrest High School - Bogata, TX
Customer Sales Representative - August, 2021 to May, 2022 Teleperpormance USA - Salt Lake City, Utah
I'm responsible for providing excellent customer service. Spoke with customers about their vehicle concerns and desires, quickly grasping issues and applying personal expertise and company procedures to resolve issues. Spoke with customers about their concerns about their vehicle and the services in order to resolve issues between customers and dealerships.
Interrogated customers and gathered data in order to better understand their needs and provide quick solutions.
Helped customers with questions about their vehicle and came to a resolution. Am in charge of responding to customer inquiries.
Professional Summary
Skills
Education
Work History
Deputy County Clerk - May, 2016 to May, 2016
Wichita County Clerkâs Office - Wichita Falls, TX
Answered calls to help customers with their questions and concerns. Was in charge of maintaining financial records and accounts. Updated documents such as property deeds, marriage license, etc. Filed marriage license, property deeds and located property deeds, located birth certificates. Took payments on filings and closed out and balanced end of day shifts. Insurance Clerk - April, 2015 to May, 2016
Texas Farm Bureau Insurance Company - Decatur, TX
Communicated with clients, distributed mail, and scanned documents as part of my administrative duties.
Checked and double-checked information such as addresses, phone numbers, names, ages, and values. Existing policies were modified, updated, and processed by me. Answered phone calls from clients and a variety of other callers looking for information. Was in charge of processing and recording new policies for the agents. Was in charge of collecting premiums and issuing accurate receipts. Insurance Clerk - June, 2013 to April, 2015
The Hansford Agency - Spearman, TX
Communicated with clients, distributed mail, and scanned documents as part of my administrative duties.
Checked and double-checked information such as addresses, phone numbers, names, ages, and values. Double-checked documentation for accuracy and validity on updated systems. Existing policies were modified, updated, and processed by me. Answered phone calls from clients and a variety of other callers looking for information. Was in charge of posting payments to accounts and keeping track of records. Was in charge of processing and recording new policies and claims. Verified client information by examining existing evidence on file. Was in charge of collecting premiums and issuing accurate receipts.
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