Customer Service Center Representative
Resume:
BRENDA STURGEL
INDEPENDENCE KY
41051
adq47u@r.postjobfree.com
Summary
Productive Call Center Representative with 10 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Expert at finding win-win solutions. Hardworking and knowledgeable Customer Service Specialist well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
Skills
Multitasking and Prioritization
Customer Account Management
Responding to Difficult Customers
Establishing and Maintaining Customer Relationships
Customer Service
Customer Support
Efficient and Detail-Oriented
Order and Refund Processing
Work Prioritization
Salesforce CRM
Policies and Procedures Adherence
Call Center Operations
Account Management
Refunds and Returns Management
Experience
Gardens Alive! Inc. Greendale, IN
Call Center Customer Service Specialist
06/2001 - 09/2011
Implemented additional services to maintain exceptional client service ratings.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
Maintained strong call control and quickly worked through scripts to address problems.
Audited customer account information to identify issues and develop solutions.
Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers regarding needs and addressed concerns.
Managed high-volume of inbound and outbound customer calls.
Accurately documented calls and caller information and made updates to data.
Updated customer accounts, addresses and contact information within call management databases.
Lind Phelps Moorse Hills, IN
Jacks Carpet Cleaning Services
10/1999 - 06/2001
Communicated with management and customers at project completion and verified customer satisfaction with finished work.
Completed job checklists with customers and answered questions and solved problems before closing projects.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
Education and Training
Western Hills High School Cincinnati Ohio
High School Diploma
06/1976
Went to their vocational school program
Raymond Walters Blue Ash, OH
Some College (No Degree) in Business Management
Additional Information
I have been out of the work force environment for almost 11 years now. I am looking to find a job that I can do from home. There is only my wife and I and she works during the day. So you can imagine how boring it gets around here. I want to feel needed and proud of my accomplishments again. I know that I would be a assist to your company. I can catch on fast and I work well on my own and other teammates.
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