Tammie M. Printup

adpx7r@r.postjobfree.com

**** ******** ***

Fairburn, Georgia, 30213 Phone: 770-***-****

CUSTOMER SERVICE REPRESENTATIVE

Self-Motivated Administrative Support Detailed-Oriented Energetic and versatile, Administrative Professional with 15+ years of experience and proven track record of success in program administration, application of grants management principles, project implementation. High level of performance in relationship building, decision-making, administrative support, and training in support of senior and executive managers, principal investigators, and laboratory staff. Broad knowledge of funding agency policies and administrative support within university, technology, research, and medical education industries. Excellent communication skills (oral and written) with individuals at all levels within and outside the organization. Very strong organizational skills and the ability to effectively manage multiple, simultaneous tasks. Technology skills include proficiency using Microsoft Word, Excel, PowerPoint, and Outlook. Areas of competency include:

● Leadership & Supervision

● Grant Management Principles,

Practices, & Procedures

● Program Management &

Administration

● Project Management

● Administrative Support

● Strategic Thinking

● Budget & Expense Management

● Vendor Management

● Business Knowledge

● Conflict Resolution

● Administrative Process &

Procedures Improvement

● NIH, DoD, State and Private

Funding

● Departmental Policies &

Regulations

● Accountability & Self-

Management

● Meeting Planning & Schedule

Coordination

● Event & Marketing Material

Preparation

● Travel Arrangements

● Billing

● Technology Proficiency: MS

Office Suite, Windows

● Types 50 wpm

PROFESSIONAL EXPERIENCE

Arise (Xfinity) 2021

REPAIR AGENT (Remote)

Researches and identifies trends in service/equipment problems and documents process used to correct issues.

Relates to the customer; demonstrates a favorable image of the organization through effective use of soft skills

(including active listening and problem-solving skills), professional communications and intern/external customer interactions

Proactively learns new technology related to Xfinity products.

Prepares work orders when required and ensures appropriate procedures are followed.

Promotes and sells services then enters and confirms sales. Livex Connect (Turbo Tax) 2021

PRODUCT SUPPORT SPECIALIST (Remote)

Expertly guided Turbo Tax customers who were working on tax returns with software and technical support questions.

Help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations

Actively contributed to the knowledge base content by linking, flagging, and recommending updates.

Utilized government websites and toolkits to seek out and deliver the correct answer to the customer

Accurate assess customer request outside of preference scope of work and route to appropriate team for resolution

Morehouse School of Medicine – Atlanta, Georgia 2002 to 2021 ADMINISTRATIVE ASSISTANT III, II (Obstetrics and Gynecology – Research Division 2007 to 2021 Streamlined Cancer Biology, ACTRE, and Frontiers Programs to improve process efficiency 30%. Tammie M. Printup – Résumé Page Two 404-***-**** adpx7r@r.postjobfree.com Page 2 of 3

● Provides administrative support to the Director of the Research Division & Director and Co-Director of the Cancer Biology Program in grant submissions and management; supervises ACTRE scholars/undergraduate, MD, PhD, MS students.

● Manages the daily operations and functions of assigned departments.

● GRANT MANAGEMENT

o PRE-AWARD: Tracks, coordinates, and maintains, records of grants submissions; assists Principal Investigators with grant submissions including the creation of diagrams, graphs, charts, and .pdf files. Uploads and inputs data onto grant submission portals on funding agency websites; retrieves and routes grant applications to Office of Sponsored Research Administration (OSRA); reviews grant proposals for compliance and proofreads grant proposal guidelines, typing edits, final proposal packaging, and records maintenance, formulation of direct/indirect costs based on application guidelines, submitting inform o ation to OSRA according to funding agency requirements; prepares pre-award budgets; reviews and maintains pre-award databases.

o POST-AWARD: Reviews Notices of Award; prepares post-award budget in accordance with funding agency guidelines, quarterly and annual progress reports for submission; reviews post-award expenditures for compliance; maintains post-award budgets; prepares end-of-year budget closeouts and additional funding requests.

● Plans and organizes departmental meetings and training sessions.

● Assists in development of administrative departmental operating policies.

● Coordinates and plans special events and activities.

● Serves as department liaison for customers and responds to inquiries into general information requests.

● Prepares and composes special project reports, correspondence of a confidential and complex nature, letters, memoranda, and other documents.

● Composes routine correspondence, types, formats and proofreads memoranda, letters, forms, manuscripts, and grant proposals.

ADMINISTRATIVE SECRETARY (Department of Surgery) 2002 to 2007 Comprehensive Cancer Center Support for U56 Grant (Morehouse School of Medicine/University of Alabama) budget oversight for competitive positions resulted in a total of $160,600 over a 4-year period.

● Designed a system to track cryogenic storage of cancer tumor cell lines and tumor tissue specimens for the U56 Grant which streamlined the logging of specimens and tissue collected for future research.

● Represented attending physicians by screening incoming telephone calls; recording and transmitting messages; scheduled, received, and visitors; screened visitors; scheduled appointments for consultations with students, colleagues and vendors.

● Ensured attending physician productivity by maintaining calendars; physician consultations; lectures, professional meetings, conferences, teleconferences, and travel arrangements.

● Produced information by transcribing dictation, manuscripts, and correspondence; planning, organizing, coordinating, and controlling projects.

● Updated job knowledge by participating in educational opportunities, reading professional publications.

● Enhanced the Department of Surgery’s reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments. Fulton County – Atlanta, Georgia 2008 to 2016

ASSISTANT POLL MANAGER

● Supervised, trained, and mentored an average of four poll clerks.

● Interim Chief Manager: Collected election supplies and/or equipment for delivery to check-in center; delivered supplies and ballots to check–in center.

● Provided assistance in setting up polling places. EDUCATION & TRAINING

Page 3 of 3

● Pre-Nursing, University of Georgia

Athens, Georgia

Completed 79 quarter hours

PROFESSIONAL DEVELOPMENT

● C.I.T.I (Collaborative Institutional Training

Initiative) Certification for Human Subjects

Research Good Clinical Practice-Completed July

2017

● C.I.T.I (Collaborative Institutional Training

Initiative) Certification for FDA Regulated

Research-Completed July 2017

● C.I.T.I (Collaborative Institutional Training

Initiative) Certification for Biomedical Research

Investigators and Key Personnel-Completed July

2017

● OMB's Uniform Guidance Overview, 2014

● Website Administrator Training Content

Management System (CMS), 2014

● Course Coordinator Training for NIH

Sponsored Advance Training Courses, 2013

● Assistant Training Course, 2013

● Program Manager/Program Coordinators

Training, 2012

● The Practice of Research Administration and

Management, 2010

● Financial Management Certificate, 2010

● Grants Management Training (Modules 1-4),

2009

● Financial Management, 2009

● Introduction to Research Administration and

Management, 2008

● Fundamentals of Sponsored Project

Administration, 2007

PROFESSIONAL LICENSES

● Insurance License

● Registered Representative (Series 6 & 63)

Contact this candidate