Medical Assistant Service Representative

DELORAS CHINN

**** *** ******* ***** ***** Jacksonville, Fl 32244 adpwpg@r.postjobfree.com 904-***-**** QUALIFICATIONS SUMMARY

More than 25 years in Healthcare Industry. My skills and abilities include strong background in customer support, mentoring and training new employees, facilitating and managing departmental schedule, referrals from outside facilities, obtaining insurance authorizations, effective organizational and analytical skills, front and back office operations, AIDET training, Allscripts, Obstetrical, Gynecological, Urology, Colpo, Tumor Clinics, and Phlebotomy.

PROFESSIONAL EXPERIENCE

Shands Jacksonville – Jacksonville, Fl 1985 to Present Client Service Representative (1997 to Present)

Provide exceptional client service by answering incoming calls, researching and resolving patient inquiries and confirming or making physician referrals with patients.

Patient registration

Schedule new and follow-up appointments.

Cash Control

Various office duties as required.

Microsoft Word

Medical Assistant / Phlebotomist (1985 to 1997)

Efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.

Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests

(e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis and sigmoidoscopies).

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA and OSHA regulations.

Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.

EDUCATION AND TRAINING

Licensed Medical Assistant Clinical & Administrative FLORIDA COLLEGE OF MEDICAL AND DENTAL CAREERS, JACKSONVILLE, FL 1985

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