ZL

Zachary Liland

Professional Summary

Committed package handler with 4 years of experience moving and arranging materials in fast paced shipping warehouse. Detail-oriented when attaching and reviewing documentation for goods. Commended for preventing damage to all loads by remaining aware of surroundings. Profit-minded Sales leader with demonstrated success in driving sustained technology revenue by working and connecting with customers. Industrious, articulate and tenacious sales professional with strong history of surpassing objectives by leveraging strategy and advanced people skills. Talented in generating leads and demonstrating products to close high-volume sales.

Diligent team member seeking new challenge with laborious outfit. Knowledgeable about organizing supplies, operating equipment and helping skilled workers complete demanding work. Prepared to take on challenging positions that require creative thinking in fast-paced environment.

Work History

Apple - Tier 1 Technical Support

Columbus, OH

01/2014 - 07/2016

adpr6d@r.postjobfree.com

614-***-****

503 Hanover St Apt 4, Fredericksburg,

Virginia 22401

Skills

Coordinated with systems partners to finalize designs and confirm requirements.

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Recommended architectural improvements, design solutions and integration solutions.

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Checked color, shape, texture and grade of products and materials against established templates, charts and samples.

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Looked beyond testing scripts to check software for interconnected problems not covered by established specifications.

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Located and investigated production concerns and helped management implement corrective actions.

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Proposed technical feasibility solutions for new Iphone/ Apple designs and suggested options for performance improvement of technical components.

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Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.

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● Order picking and processing

● Product packing

● Inventorying

● OSHA compliant

● Material stacking

● Package pickup and delivery

● Truck maintenance

● Package unloading

● Packaging

● Shipping and receiving

● Logging paperwork

● Purchase order verification

● Logistics

● Box truck operations

● Warehouse environment safety

● Safety and compliance

● Box lifting

● Assembly and production

● Loading and unloading

● Lifting and sorting

● Safe and efficient driving

● Route deliveries

● Labeling and boxing

● Quantity calculations

● Barcode scanning

● Complaint resolution

● Credit card processing

● Order fulfillment

● Technical support

● Sale expertise

● Report preparation

● Warehousing functions

● Good listening skills

Bob Evan's - Head Cook

Columbus, OH

08/2013 - 12/2014

Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements.

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Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

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Received training and certification from Apple to represent brand, explain technical functions of mobile devices and guide product selection by customers.

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Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

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Worked with management to resolve technical problems, improve operations and provide exceptional customer service.

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Saved $1,000+ by researching and implementing efficient cost-saving initiatives and creating fresh new approaches to long-standing problems.

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Supervised 7 tier 1 technical associates in providing excellent customer service to callers requiring assistance for technical and functionality issues.

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Worked with an array of customers to understand requirements and provide exceptional customer service.

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Managed quality assurance program including on site evaluations, internal audits and customer surveys.

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Developed team communications and information for goal/initiative meetings.

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Aligned seasonal plans with ingredient availability and key area events for optimal promotions.

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Developed recipes, portion specifications, and standard preparation procedures for all dishes.

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Maintained well-organized mise en place to keep work efficient and consistent.

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Determined purchasing specifications and budgetary allotments for all menu items.

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Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.

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Scheduled and received food and beverage deliveries, adhering to food cost and budget.

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Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

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Inspected freezer and refrigerator daily to check and maintain proper temperatures.

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Mentored more than 10 kitchen staff at all levels to prepare each for demanding roles.

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Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.

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● Developed and cooked exciting, memorable dishes that brought new

● Service standard compliance

● Quick learner

● Multi-line phone talent

● Creative problem solving

● Computer proficient

● Data entry

● Shipping procedures understanding

● MS Office proficiency

● Strategic sales knowledge

● Recordkeeping strengths

● Staff education and training

● Money handling abilities

● Professional telephone demeanor

● Training development aptitude

● Key holder experience

● Stocking and replenishing

● Receiving support

● POS systems expert

● Retail store support

● Strategic planning

● Lead prospecting

● Scheduling understanding

● Service agreements

● Merchandising expertise

● Order processing

● Account servicing

● Sales

● Sales expertise

● Product promotions

● Customer relations

● Problem solving strength

● Interpersonal communication skills

● Revenue generation

● Company processes

● Acquiring clients

● Systems and software programs

● Performance improvement

● Customer service

● Market research

● Point-of-sale orders

● Expense reporting

● Records management

● Client service

● Measurement and calculation accuracy

● Team-oriented and dependable

● Debris removal

● Forklift trained

● Heavy equipment operation

● Hand and power tool operation

● Materials coordination

FedEx - Package Handler

Grove City, OH

07/2016 - 05/2019

Education

05/2010

Central Crossing High School

Grove City, OH

High School Diploma

Columbus State Community College

Columbus, OH

Law Enforcement Record-Keeping And

Evidence Management

Certifications

customers into establishment and bolstered restaurant revenues to

$15,000.

Evaluated inventory levels on weekly basis and placed orders to restock foodstuffs and sanitary items before supplies ran out.

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Collaborated with Manager and Prep Cook to create delicious meals for large banquets, including birthday parties and large events for up to 200 people.

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Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.

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Supervised and enhanced work of 10-person team producing more than 150 plates per day.

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Modernized prep and cleaning processes for kitchen staff, which reduced guest wait times and boosted daily output from 100 meals to 150.

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Initiated training for cooks on various culinary techniques to improve productivity and increase kitchen workflows.

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Coordinated daily work strategies, following oral and written instructions to properly move and ship products.

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● Labeled packages according to instructions provided on work orders. Used hand-held scanners and physical logs to accurately track item movements.

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Prepared pallets of boxes for easy transportation between customer and storage locations.

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● Sorted items according to its destination.

Prevented load shifting or damage by using bracing and strapping techniques.

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● Assembled, sealed and loaded packages into correct trucks. Kept storage areas organized, clean and secure to fully protect company assets.

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Removed jams and unblocked conveyor system to maintain flow of goods.

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Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility.

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Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.

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Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.

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Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.

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Informed purchasing team of missing or damaged items immediately when unloading and receiving.

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Emptied aisles of debris, cleaned floors and rearranged inventory to provide tidy and obstacle-free warehouse floor.

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Attached identifying tags to containers to mark with identifying shipping information.

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● Self-motivated

● Good multitasker

● Strong mechanical skills

● Industry safety equipment

● General math skills

● Good judgment

● Works well independently

● Internet research

● Capable of heavy lifting

● OSHA certification: Food Handling

Home Depot - Receiving Associate

Grove City, OH

03/2011 - 07/2013

Accomplishments

Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.

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Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.

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Removed debris and hazardous materials from truck area to avoid contaminating consumer products.

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● Unloaded pallets and deliveries and organized products.

● Worked with inventory managers and unloaders to plan deliveries. Coordinated efficient storage areas to optimize materials movements and minimize labor hours.

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Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.

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Orchestrated efficient routing by producing accurate shipping documentation and package labels.

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● Regularly reviewed invoices and double checked orders.

● Recorded regular progress and issues with products.

● Coordinated warehouse organization and product placements. Packed, secured, labeled and applied postage to materials to prepare items for shipment.

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● Drove productivity and process efficiency through [Action]. Reviewed order data on regular basis to verify transactions and shipping dates.

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Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.

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Received incoming shipments, compared contents against associated records and transmitted to proper department.

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Worked with vendors to schedule more than 2 daily pickups and 10 weekly deliveries.

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Moved shipment materials to and from designated areas using lift and hand trucks.

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Operated forklifts and order pickers equipment to manage incoming orders, organize deliveries and transfer packages to other departments.

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Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.

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Compiled and maintained important records such as price lists, promotional content and loss data using excel.

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Awarded “Superior Leadership” distinction by upper management in June, 2016.

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Career Goals

I plan to utilize my expertise to bolster and elevate my career. The ultimate goal is to revolutionize information technologies and to manage my own business that will further highlight the practices I have used to speed up processes, and make every workplace more efficient. I am constantly growing and learning new skillsets and building new facets onto my resume. I hope I continue to grow and optimize my experiences so that they help navigate me to my own success.

● Resolved product issue through consumer testing. Ranked #1 in packages per hour in January, 2019. (fastest loader and unloader)

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Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

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Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

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Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

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● Promoted to Key Holder after only 3 months of employment. Intuit Tier 1 Technical Support

Fredericksburg,Va

Oct-Dec 2019

• Located and investigated production concerns and helped

management implement corrective actions

• Worked with management to resolve technical

problems, improve

operations and provide exceptional customer

service.

• 10 out of 10 rating in customer service

effectiveness and troubleshooting abilty

• Worked with fellow employees to troubleshoot all technical issues with Pro series tax program

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