Ladye Crosby

**** ******* ~ South Euclid, OH ****1 * 216-***-**** * adpqj8@r.postjobfree.com

Professional Summary

An empathic team player with a strong work ethic dedicated to providing choices and improving consumer care

Areas of Expertise

● John Hopkins University Certified Contact Tracer

● Culturally diverse Certified Healthcare professional with excellent time management, analyzing & recording data.

● Specific training in Operating an ODMH Certified Home, writing business plans, CPR, First Aid, AED, knowledge of billing and coding for insurance purposes & HIPPA and confidentiality.

● Qualified to assist with training work skills, and communicating observations with team officials .

● Specialist in Customer Service representative who is passionate, agile, flexible, adaptable and creative at solving problems.

Education / Achievements

Founder of My Life Makes a Difference Foundation December, 2013- Present

Colorado Technical University

Major: Criminal Justice and Psychology Present - 2024

Self-Published Author; Amina

Writing in the Tamir Rice Foundation

American Heart Heart-Saver CPR/First Aid/

University of Phoenix. Major: Business Economics and Finance Online 2010

Work Experience

Amazon December 2021- Present

City of Cleveland

Data entry Build trust Leadership Customer service August 2021 - December 2021

Genealogy research

My Life Makes a Difference Foundation

Cleveland, Ohio 2017 - Present

Founder, Chairman of Board

Critical thinking Strategist Delegator Time management Attention to detail Problem solving Bills receivable Website design Accounting, SAP process accounts payables Receipts Disbursement and vouchers Payroll bookkeeping ERP software Project Manager Microsoft word Excel PowerPoint and Access Visionary Decision- maker Data entry

Bravehearts HHA Cleveland, OH 2009 - 2017

Home Healthcare Consultant

● Implemented safety changes that improved and reorganized the infrastructure of the company Enhanced work efficiency for quality care that resulted in self-reliant independent living Capable of analyzing employment numbers, revenue share research and existing data to problem solve AR-AP

United States Postal Service Cleveland, OH 1996 – 2009 Customer Service Supervisor

Increased employee job performances by expert leadership skills, and fairness; improved unauthorized sick leave usage Mail Processor in 1996 and through additional trainings, was promoted to Customer Service Representative in 1999 and CSS in 2005.

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