Jasmine Jacobs

**** **** ****** ***. * Bakersfield CA 93309 702-***-**** adpkt4@r.postjobfree.com

PROFESSIONAL PROFILE

Hands-on, task focused Leader with strong communication skills leveraging a diverse, front-line customer service background. Pays close attention to detail for accurate and compliant documentation and accustomed to multi-task, fast-paced environments. Follows policies, procedures and guidelines to ensure consistent quality and patient confidentiality. Seeking a transition into healthcare with a dynamic, growth-oriented organization offering career advancement and leadership opportunities.

Certifications: American Health Association – CPR, First Aid, AED & OSHA-Guidelines for Nursing Home Safety

Excellent phone, verbal, written and interpersonal communication skills

Promote teamwork through demonstrated behaviors, leadership, and effective communication

Self-starter that functions well independently or as part of a team with minimal supervision

EHR Systems & Microsoft Office Applications / MS Word MS PowerPoint MS Excel MS Outlook 35 WPM

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information

HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Octapharma Plasma-Bakersfield, CA

04/2021 -06=2021

Medical Screener/ Customer Service

●Answer inbound calls from future and returning donors and questions from other clinics

●Screen donors by checking vital signs protein and hematocrit levels making sure there eligible to go to the next step

Elephant Bar Restaurant – Sacramento, CA 04/2016 – 02/2020

Lead Trainer/ Key Employee - Customer Service

Answered inbound phone calls, greeted customers, and managed opening and closing duties

Responsible for daily operations when Key Employee, including management & training of up to 8 employees

Processed payments, stocked supplies, and handled light cleaning duties

Mixed and served alcoholic and non-alcoholic drinks to guests according to established specifications

Smith’s Bakery– Henderson, NV 06/2018 – 03/2019

Customer Service Associate

Prepared bakery items per established guidelines and customer requests

Stocked department merchandise, checked product quality, and reported inventory discrepancies to manager

Answered customer questions and followed established quality assurance standards

Completed opening and closing duties and documented production numbers

IHOP Restaurant – Sacramento, CA 12/2013 – 04/2016

Keyholder / Customer Service Trainer

Took orders accurately, and entered orders using point of sale computer system

Responsible for daily opening & closing duties when Keyholder, including supervision of up to 4 employees

Stayed familiar with menu items, advised patrons of specials, and answered questions

Performed opening and closing duties, stocked supplies, accepted payments, and operated cash register

Santa Fe Station Casino – North Las Vegas, NV 02/2013 – 10/2013 Customer Service Associate/Cashier

Completed a multitude of tasks including food production and serving customers at the cash register

Operated cash register, accepted payments, and made accurate change

Ensured accuracy of cash drawer and kept work area clean and organized

Worked in a team environment and communicated effectively with managers and co-workers

FedEx – Sacramento, CA 08/2011 – 11/2012

Quality Control Specialist

Responsible for accurate, timely and proper package protocols and procedures

Unloaded items from trucks and met daily metrics

Scanned bins, printed labels and managed quality control on packages and deliveries

Volunteer experience includes 6+ years volunteering for St. Jude Children’s Research Hospital in Sacramento, CA

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