Customer Service Sales
Resume:
TABATHA D. TATE
Houston, TX 77044
Home: 281-***-**** ******@*******.*** Cell: 281-***-****
SUMMARY
Versatile child advocate with a passionate commitment to student development with a solid focus on the individual needs of special education students. Kindhearted and empathetic professional who has a talent for designing age-appropriate lessons and activities that teaches fundamental academic and social skills. Skilled in addressing student needs, ensuring children are offered individualized support, and all students’ unique needs and goals are met in an adaptable education atmosphere. Devoted teaching professional who sends out additional resources to promote education in the home. Firm behavior management techniques, possessing excellent interpersonal and communication skills.
PROFESSIONAL EXPERIENCE
BABES & TOYLAND DAYCARE & LEARNING CENTER, Houston, Texas
Director 2010-2011
Interface with students to determine their individual needs.
• Designed and implemented lesson plans for pre-k through kindergarten.
• Provided basic computer instruction.
• Kept daily records.
• Trained workers as needed.
• Responsible for physical and emotional well-being of students.
RELIANT RESOURCES, Houston, Texas
First Call Resolution/Issue Resolution Representative 11/2004-8/2010
Interface with clients to determine their requests and needs.
• Analyze credit risk for aggregated portfolios of customers.
• Exercise immediate day-to-day functional responsibility for credit decisions over personnel indirectly assigned to the designed accounts.
• Handle escalated issues including Executive and PUC Complaints.
• Process development and implementation of credit policies and procedures.
• Interact with customers, issue orders, analyze accounts to resolve billing inquires and negotiate payment options and deposits.
• Troubleshoot lights out scenarios.
RELIANT RESOURCES, Houston, Texas
Customer Care Representative/Content Expert 6/2003-11/2004
• Taking inbound calls from customers assisting them with account related issues such as accepting payments and making arrangements for past due balances.
• Responsible for achieving daily goals to adhere to specific service levels of the company.
• Assisted in the development of new hires to make sure they are able to successfully reach goals that our company has implemented.
• Data entry of customer information.
• Issue credits.
• Research of account discrepancies.
DILLARDS, Houston, Texas
Sales Associate 2002-2003
Provide customer service through sales.
• Responsible for markdowns.
• Assisted with auditing of merchandise.
APEX BUSINESS SYSTEMS, Houston, Texas
Customer Service Representative 2001-2003
Interact daily with tax customers to resolve issues related to tax forms.
• Handle over 150 calls daily.
• Research shipping problems.
• Issue credits.
• Data entry of tax form orders.
• Reviewing of tax forms for accuracy.
CITY OF HOUSTON, Houston, Texas
Office Assistant 2000-2001
Administer all tasks delegated by management of the Houston Sewer and Residence Dept.
• Create a bimonthly work schedule for 60 employees.
• Provide customer service to Mayors office and external customers.
• Dispatching new assignments to work crews.
• Gather data through research for spreadsheet compilation.
ALLMAN PERSONNEL/PRIME BANK, Houston, Texas
Document Processor 1999-2000
Interacted daily with different branches to verify all legal agreements.
• Verify all signature cards daily.
• Provided customer service for other branches.
• Maintained the file room for efficient use.
TELECHECK, Houston, Texas
Customer Service/Collections Representative 1996-1999
Providing customer service and working as collections agent for check writers.
• Handled over 200 customer service calls daily.
• Filled in as supervisor upon request.
• Collected on outstanding checks.
• Research payments made by customers.
MacGregor, Houston, Texas
Claims Adjuster 1995-1996
• Resolve claim payments issues.
• Research of incorrectly paid claims.
• Provide customer service to providers, members, and groups.
ASSOCIATED BANK, Milwaukee, Wisconsin
Check Adjustment Clerk 1992-1994
Research through microfiche and microfilm to resolve check related issues.
• Research daily check amounts, dates and signatures.
• Adjusted dollar amounts of checks improperly encoded.
• Research high dollar and stop check payments.
• Assisted with proofing duties part time.
CERTIFICATION
Texas Teachers Certificate in Special Education, expected March 2012.
CPR/First-aid, May 2010.
EDUCATION
Bachelor degree in Business Administration
American International University, Houston, Texas, May 2010.
Master degree in Education
American International University, Houston, Texas, May 2011.
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