Redwood Falls Cedar Bluff
Resume:
Michelle Lord
Petoskey, MI ****0
adp03t@r.postjobfree.com
CAREER OBJECTIVE:
To obtain a position that i can utilize my experience in medical healthcare, accounts receivable, CPT/ICD-10 coding, insurance billing, patient account collections, typing/computer skills and clerical abilities.
QUALIFICATIONS:
• 12 years of clinical experience background
• Unique range of expertise from clerical and computer skills to knowledge of medical terminology and coding.
• Proficient in use of various computer systems and software programs including, EPIC, GLOPM, CERNER, EMR, Microsoft Windows, Office, Excel and Word.
• Knowledge of coding rules and regulations.
• Customer Service Representative certification.
• Detail-oriented, self-starter, with excellent problem solving capabilities.
• Ability to remain focused and flexible in fast-paced, constantly changing environment.
• Ability to organize and prioritize workload according to importance in a timely manner.
• Ability to work independently and work collaboratively with others.
• Ability to make prompt decisions as needed and institute changes positively.
• I can handle and work under stressful situations.
• I am committed to maintaining patient confidentiality and committed to customer service and its excellence.
Authorized to work in the US for any employer
Work Experience
Billing Specialist/Patient Account Specialist
Bay Street Orthopaedics & Spine - Petoskey, MI
June 2015 to August 2021
4048 Cedar Bluff Dr STE 1, Petoskey, MI 49770
COO: Justin Blohm
HR: Steve Einstein
Patient Account Specialist
Medical Business Resources - Quincy, IL
April 2013 to April 2015
508 Maine St, Suite 100, Quincy, IL 62301
Director: Phil Begley
Manager: Tina Ward
Pharmacy Technician
CVS Pharmacy - Quincy, IL
September 2012 to March 2015
436 N 30th St, Quincy, IL 62301
Manager: Dave Barry
Head Pharmacist: Cathy Crider
Jewelry Specialist
Kay Jewelers - Quincy, IL
May 2008 to August 2012
3344 Quincy Mall, Quincy, IL 62301
Manager: Sheri Jenkins
Cashier/Customer Service
Kmart - Quincy, IL
October 2006 to May 2008
3701 Broadway, Quincy, IL 62301
Supervisor: Nancy Hively
Manager: Doug Sullivan
Receptionist
Dr. Zhong Ye M.D. - Quincy, IL
November 2006 to March 2008
3701 E. Lake Center Drive, Quincy, IL 62301
Supervisor: Ginger
Lead Jewelry Specialist
Kohl's - Quincy, IL
January 2005 to March 2006
6100 Broadway, Quincy, IL 62301
Supervisor: Sheri Jenkins
Manager: John Dobbins
Cashier/Customer Service
Kmart - Quincy, IL
April 2004 to December 2004
3701 Broadway, Quincy, IL 62301
Supervisor: Nancy Hively
Manager: Doug Sullivan
Patient Account Specialist
Medical Business Resources - Quincy, IL
February 2002 to June 2004
508 Maine St, Suite 100, Quincy, IL 62301
Director: Phil Begley
Manager: Tina Ward
Insurance Billing Coordinator
Family Medicine Associates - Quincy, IL
March 2000 to January 2002
612 North 11th, Quincy, IL 62301
217-***-**** EXT- 7100
Manager: Steve Ginos, M.D.
Computer Coordinator
St. Vincent Nursing Home - Quincy, IL
October 1998 to March 2000
1440 N 10th St, Quincy, IL 62301
Director of Nursing: Robyn Villarreal
Administrator: Brenda Whatley
Insurance Biller/Receptionist
Dr. Karl H. Laping, M.D. - Quincy, IL
July 1997 to September 1998
1414 Vermont St, Quincy, IL 62301
Head Nurse: Evelyn Tooley, LPN
Home Health Billing Coordinator
Hannibal Regional Hospital - Hannibal, MO
April 1997 to July 1997
109 Virginia St. Suite 311, Hannibal, MO 63401
Director: Anita Ness
Claims Examiner
Blue Cross Blue Shield - Quincy, IL
December 1988 to April 1997
1400 North 30th St, Quincy, IL 62301
Manager: Linda Amburn/ Brenda Bailey
Supervisor: Shawna Denish
Education
Some College in Secretarial
Sanford Brown Business College - Saint Ann, MO
September 1986 to December 1986
High school diploma in General Courses
Redwood Falls High School - Redwood Falls, MN
June 1984
Skills
• Medical Billing (10+ years)
• CPT Coding (10+ years)
• Accounts Receivable (10+ years)
• ICD-10
• Medical Coding
• Medical Terminology (10+ years)
• Medical Records (10+ years)
• ICD-9
• EMR Systems
• Insurance Verification (10+ years)
• Transcription (2 years)
• Medical Office Experience (10+ years)
• Hospital Experience
• Anatomy Knowledge (10+ years)
• HIPAA (10+ years)
• Epic
• Microsoft Word
• Patient Collections
• Workers' Compensation
• Auto Medical Claims (8 years)
• Microsoft Excel (10+ years)
• Cerner (6 years)
• Phone etiquette (10+ years)
• Documentation review (10+ years)
• Clerical experience (10+ years)
• 10 key calculator (10+ years)
• Medicare (10+ years)
• Medical receptionist (5 years)
• Front desk
Certifications and Licenses
Certified Pharmacy Technician (CPhT)
Additional Information
REFERENCES:
• Angie Wicker 231-***-**** Bay Street Orthopaedics
• Wendy Forton 231-***-**** Bay Street Orthopaedics
• Wanda LaForest 989-***-**** Bay Street Orthopaedics
• Tammy Dunne 231-***-**** Village Chiropractic Wellness Center
• Michelle Merrifeild 231-***-**** Torch Lake Cafe
• Mary Clees 231-***-**** Charlevoix County Clerk
• Deb Southwell 231-***-**** Hand Therapy of Petoskey
• Lisa McGraw 217-***-**** Stay at Home Daycare
• Jody Daffern 217-***-**** adp03t@r.postjobfree.com CVS Pharmacy
• Sheri Jenkins 217-***-**** adp03t@r.postjobfree.com Kay Jewelers
• Victoria Turner 217-***-**** adp03t@r.postjobfree.com Blue Cross Blue Shield
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