Customer Service Representative
Resume:
Teresa Milgrim
Saint Paul, VA *****
adp02l@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Care XM
Care XM (Total Triage & TeleMed)
January 2020 to May 2021
Took calls for patients, doctor's and nurse's. We are a answering and paging service. Customer Service Representative
LogistiCare - Norton, VA
April 2018 to January 2020
Took calls for Medicaid patients and set up rides to and from doctor appointments. Customer Service Representative, Sykes
Sykes Enterprises, Incorporated - Wise, VA
July 2017 to April 2018
Was contacted out for At&t. Took calls for customers, went over their bill. Also I was the top sales agent. Education
12 H.S Diploma in Business
Ervinton High School - Nora, VA
August 1990 to June 1994
Skills
• Budgeting
• Business Development
• Process Improvement
• Strategic Planning
• Type 45 wpm
• CRM Software
• Salesforce
• Triage
• Change Management
• Forecasting
• Problem-solving
• Flexibility
• Team Work
• Reliability
Assessments
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Completed
June 2021
Identifying and resolving common customer issues
Full results: Completed
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