Escalations team, CSR professional, education Manager Coordinator, Hea
Resume:
Michelle Q. Henderson
Customer service professional
Shawnee, OK. 74804
adozce@r.postjobfree.com
Summary
Technological, savvy professional with extended experience in customer service who embraces a fast paced environment. Seeking to partner with a company whose morals and integrity mirrors my own. Strong interpersonal skills that prove to be effective in communication and collaboration with both co workers and consumers. College graduate with multifaceted knowledge in many capacities of business and employment. Skills
● Results and revenue driven
● Accustomed to fast paced environment
● AA with credit hours toward BA
● Team building and training experience
● Strong collaborative skills
● Interviewing and hiring experience
● Orientations and continued education
● Troubleshooting hardware and software issues
● Quality Control
Experience
Vyve Broadband : Customer Service Professional October2017-April 2021 Promoted from Agent/specialist.
Assisting agents with solutions to difficult issues in the internet/cable and phone industry. Completed monthly reporting regarding survey issues, meeting specific goals each month regarding resolution. Met weekly and bi-weekly goals regarding performance by reviewing calls and providing constructive feedback to ensure optimum performance. Maintained running records and documentation to the corporate office regarding resolution of multitude of issues. TDK Ferrites: QA Packer/Grinder- Shawnee, OK May 2016-October 2017 Provided consistent and accurate inspection to maintain the deliverance of eminent products. Met requirements to ensure that Quality Assurance was maintained. Packaged high volumes of product with numerous variations in the types of product with accuracy. Maintained iligence in regard to all safety and compliance by company and state standards. Comfort Inn and Suites: Front Desk- Shawnee, OK January 2016-May 2016 Greeting guests with a smile, while completing reservations via phone and during arrival. Provided excellent service by company standards. Maintained accurate, and fulfilling transactions with guests and staff alike. Completed reports to ensure accuracy regarding arrivals, departures, monetary transactions, and reconciliations. Resolved situations that arose due to rate changes, stay extensions, or comfort concerns. Sought a more stable schedule and pay increase.
Colonial Estates: Activities Director- Shawnee, OK November 2013- August 2015 Created monthly activities that promote socialization, mental awareness, and self-esteem in an LTC environment. Partnered with outside businesses to create gatherings for holidays, birthdays, and other social events. Kept and maintained records regarding volunteers to the facility, created calendars based on state guidelines to ensure cognitive, sensory, and physical stimulation was maintained. Followed guidelines and abided by facility, state, and national laws. Successfully passed 3 yr state evaluation of facility. Facility was bought by a national company, position was dissolved.
Kickapoo Head Start: Lead Teacher- McLoud, OK August 2008-November 2012 Lead teacher responsible for the addressing and maintaining the growth and individual needs for the children in 16 developmental areas. Ensured strengths and needs for each child were addressed for student success regarding each student's potential. Created teaching plans, modifying any teaching method to accommodate classroom and individual needs while staying within regulatory guidelines. Promoted growth and curiosity by inquiry and investigation within the classroom. Established and maintained relationships with the immediate family as well to encourage growth and learning outside of the classroom as well. Sought a change of pace in my employment.
CTSA Head start: Education Coordinator- Shawnee, OK August 2003-August 2007 Promoted from Lead teacher to Education Manager
Directed academic curriculum, activities, and events that allowed Head Start students to grow, be nurtured, and gain self-esteem for their individual strengths. Coordinated program schedules regarding managing, assessing, and coordination of staffing needs for 23 teaching teams throughout three facilities. Held conferencing with staff to plan and develop activities and promote policies, as well as managing overall budget for staff and facility. Facilitated and promoted community outreach of the Head Start program. Prepared and maintained records for officials and state agencies. Ensured all safety and ratio regulations were met by DHS, as well as those mandated by state and national law.
Education
St. Gregory’s University- Shawnee, OK. 50 hours obtained Seminole State College- AA, CDA
References Available Upon Request
References
Rhonda Haynes- Customer service professional, Vyve Broadband 405-***-****
Chasity Yates- Supervisor, Vyve Broadband
Cindy Groth-Kinnamon – Transportation supervisor, Kickapoo Head Start 405-***-****
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