RAQUEL EYRE

Galloway, Ohio ***** 614-***-****

Professional Summary

Dynamic customer service with extensive knowledge of service sales and proven success in leadership roles.

Excellent critical thinking with a history of long-term client relationships and great salesmanship. Organized and detail-oriented worker with great customer skills.

Skills and Accomplishments

Forecasting and budgeting

Documentation and Reporting

Problem resolution

Customer service

Organization

Team Management

Team Building

Budgets

Process improvements

Communications

Microsoft Excel to develop inventory tracking spreadsheets, payroll and monitoring shop performance

Versed in CDK, ADP, Reynolds & Reynolds and multiple MPI and Xtime platforms

Lexus Certified

Mercedes-Benz Certified

BMW Certified

Rolls Royce Certified

Mini Certified

Work History

Service Advisor for Germain Lexus of Easton – Columbus, Ohio

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Preserved revenue streams by utilizing strong communication and negotiation skills.

Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Capitalized on customer up-sell opportunities resulting in increased revenues.

Evaluated customer information to explore issues, develop effective and practical solutions

Maintained team productivity and quality of serv ice,

Met with customers to discuss service needs and offer available solutions.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Service Manager for BMW, Rolls Royce, and Mini Midwestern Auto Group Luxury Group-Dublin, Ohio

Conferred with sales teams and team leaders to communicate targes, boost revenue, and improve promotional strategies.

Research and corrected regular, advance and long-standing customers concern to prompt company loyalty

Assume ownership over team productive and manage workflow meet or exceed quality goals

Trained and regularly mentored associates on performance-oriented strategies and customer concerns to promote company loyalty.

Review repeated issues within operations and business management to solve problems and improve the company outcomes.

Supervised employees and assessed performance lo determine training needs and define accurate plans for decreasing process lags.

Resolve customer complaints while prioritizing customer satisfaction loyalty

Assistant Service Manager I Service Consultant Germain Mercedes-Benz of Easton -Columbus, Ohio

Maintained accurate and current customer account data with manual forms processing and digital in formation upda tes.

Preserved revenue streams by utilizing strong communication and negotiation skills.

Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Capitalized on customer up-sell opportunities resulting in increased revenues.

Evaluated customer information to explore issues, develop effective and practical solutions

Maintained team productivity and quality of serv ice,

Met with customers to discuss service needs and offer available solutions.

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

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