Guest Service Representative

PROFILE

Customer service representative with over five years of experience with telephone sales. Possesses excellent customer service and communication skills. I am looking to improve and advance in any field I am in. Availability is always excellent and attendance has always been stellar.

EXPERIENCE

FOOTWEAR CO-COORDINATOR, DUNHAM’S SPORTS; PETOSKEY, MICHIGAN — 2014-2016

I worked at Dunham’s Sporting Goods in Petoskey for two years, starting as a cashier, handling money and transactions. Eventually, my responsibilities grew to the footwear department where I would stock freight and assist customers to help them find what they needed.

SECURITY GUARD/LAWN CARE SPECIALIST/DELIVERIES, HARBOR POINT ASSOCIATION; HARBOR SPRINGS, MICHIGAN — 2016-PRESENT (SEASONAL)

In the Spring and Fall at the Harbor Point Association, I maintain to the grounds, keeping them mowed and clean for the cottage owners and visitors. This includes extensive physical labor. In the Summers, I work(ed) as a Security Guard. Being aware of any and all visitors that entered the premises. This also entailed talking to and assisting the cottage owners. As for deliveries, I basically drove/drive around in a van and deliver USPS, FedEx, UPS, and/or groceries or other items to cottages and interpersonally connect with some owners.

FRONT DESK AGENT, HOLIDAY INN EXPRESS & SUITES; PETOSKEY, MICHIGAN — 2016-PRESENT

As a Front Desk Agent at the Holiday Inn Express & Suites it was my responsibility to check the arrivals and see to their needs and see to it that they were met. Also, my job entailed checking in and out our guests. Added to the list of responsibilities were, of course, making/altering/cancelling reservations.

ENGAGEMENT COORDINATOR, TJX; PETOSKEY, MICHIGAN — 2018-2019

As the Engagement Coordinator at HomeGoods, it was my responsibility to initiate and see to the needs and complaints of the customers. Added to my list of responsibilities was to manage the cashiers and the entire front of the store; this included damaged items, delegating, scheduling, and setting up fixtures and displays for my department. I was also in charge of maintaining the change fund.

EDUCATION

HOLY CROSS COLLEGE; SOUTH BEND, INDIANA — NO DEGREE, 2014 FALL SEMESTER

NORTH CENTRAL MICHIGAN COLLEGE; PETOSKEY, MICHIGAN — NO DEGREE, 2015 WINTER & FALL SEMESTERS

SKILLS

My skills include customer service skills, presentability, attentiveness, physical strength, interpersonal communication skills. I am also a talented delegator and good at realizing people’s strengths and weaknesses. I believe I carry conversations professionally and can help them reach the scenario that best suits their needs.

REFERENCES

•Brian Kinney (Supervisor), Head of Security; Harbor Point Association — 231-***-****

•Ronnie Hibbler (Former Co-Worker), Front Desk Agent; Holiday Inn Express & Suites — 231-***-****

•Marjaree Forbes (Former Supervisor), Manager of Sales; Holiday Inn Express & Suites, Apple Tree Inn, Days Inn, and America’s Best Value Inn — 231-***-****

•Richard Armbruster (Roommate, Personal Friend), Operations Manager, Love’s Furniture — 231-***-****

1643 Meadow Way, Petoskey, Michigan 231-***-****

MARK R. MCSHANE II

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